Operations Manager

Job summary

An exciting opportunity has arisen and we are seeking an experienced and motivated individual, to support the current Business Manager in all aspects of practice functionality, ensuring the Practice achieves its objectives in a safe and effective working environment.

To support and coordinate all aspects of practice functionality, motivating and managing staff, learning and development, collaborative working, assess capacity and demand, lead on quality and continuous improvement work, patient services and service delivery, and ensuring the practice complies with CQC regulations.

The contracted hours will be 28.5 - 30 hours per week

Main duties of the job

• Oversee the day-to-day operations of the practice, ensuring high-quality service delivery.
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times, whilst fostering a positive and productive working environment.
• Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.
• Acting as the lead for recruitment including pre-employment checks and DBS.
• Engage with patients to gather feedback and improve services.
• Lead the management of the Patient Participation Group.
• Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
• Maintain the significant event database, providing advice to staff and briefing the team at meetings as required.
• Guiding the team to reach QOF targets (supported by the nursing and administrative leads).
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
• Managing contracts for and highlighting issues with services.
• Monitor and disseminate information on safety alerts and other pertinent information.

About us

Bewick Road Surgery is a 5 partner GP Practice, based in Central Gateshead. We are a very busy, fast paced teaching Practice with approximately 8,000 patients.

We have a fantastic team of GPs, nurse practitioner, nurse, and administration staff who all work together to provide the best possible health care for our patients.

We adopt a relaxed and friendly atmosphere, whilst maintaining the highest level of professionalism.