Job summary
We are looking for an experienced Receptionist/Administrator to join our friendly and supportive GP practice team in Leamington for 20 hours a week covering a range of both morning (07:30-12:30) and afternoon (13:30-18:30) shifts.
This is an excellent opportunity for someone who ideally already has experience working in a GP surgery or for someone who enjoys working in a busy patient-facing environment. The role offers a mix of reception and administrative responsibilities, making it ideal for someone who is organised, proactive and confident working as part of a team. This position would particularly suit someone who is confident working in a fast-paced primary care environment.
We are a warm, welcoming and collaborative practice where patient care and staff support are at the heart of everything we do.
The successful candidate will play a key role in supporting patients and the wider practice team, ensuring patients receive a professional, efficient and compassionate service.
Previous experience working in a GP practice is preferred but not essential.
Main duties of the job
The role will involve a combination of reception and administrative tasks, including providing a professional and welcoming first point of contact for patients, managing incoming telephone calls and patient enquiries as well as booking and managing patient appointments.
The successful candidate will also support the clinical and management teams with administrative duties, maintaining accurate patient records using the EMIS clinical system and processing documents including scanning and coding patient information.
About us
We are a friendly and supportive GP practice team committed to providing high-quality patient care. Our team works closely together to create a positive working environment where staff feel valued and supported.
We are looking for someone who shares our commitment to excellent patient service.
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols.
- Patient navigation/signposting to various services.
- Scanning, filing and readcoding documents
Reception
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and appointments
- Be able to cover for annual leave/sickness when required
Appointments
- Process appointment requests from patients by telephone and in person.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
Telephone
- Have working knowledge of our new cloud telephony telephone system (training given).
Other Tasks
- Adhere to practice policies
- Any other tasks allocated by Managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols.
- Patient navigation/signposting to various services.
- Scanning, filing and readcoding documents
Reception
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and appointments
- Be able to cover for annual leave/sickness when required
Appointments
- Process appointment requests from patients by telephone and in person.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
Telephone
- Have working knowledge of our new cloud telephony telephone system (training given).
Other Tasks
- Adhere to practice policies
- Any other tasks allocated by Managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- Good level of education
- Reception/customer facing skills/experience
- Experience of working in a busy environment
- Ability to multi task and prioritise own workload
- Experience of working within a team
Desirable
- Working knowledge of General Practice
- Experience in using Emis Web
Experience
Essential
- Customer service experience and the ability to work in a high pressure environment.
Desirable
- Experience of Emis Web.
- Experience of patient triage and navigation to services.
- Experience of working in a GP practice.
Person Specification
Qualifications
Essential
- Good level of education
- Reception/customer facing skills/experience
- Experience of working in a busy environment
- Ability to multi task and prioritise own workload
- Experience of working within a team
Desirable
- Working knowledge of General Practice
- Experience in using Emis Web
Experience
Essential
- Customer service experience and the ability to work in a high pressure environment.
Desirable
- Experience of Emis Web.
- Experience of patient triage and navigation to services.
- Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.