Receptionist / Administrator

Job description

Job responsibilities

The Glyndon Medical Centre is a long established 7500 patient NHS GP Practice within the borough of Greenwich

An exciting opportunity has arisen for a part time medical receptionist to join our friendly practice team. The position is for 16.5 hours a week over 3 afternoons 12.30 - 3.30pm, 8am - 3.30pm Fridays. The successful applicant will at times be expected to work over two sites to cover staff sickness and annual leave.

Please apply only if you are able to work these hours.

You will be the first point of contact for patients, visitors and supporting health professional teams. You will need to have the skills to resolve and manage issues that arise and be able to prioritise your workload, be flexible for the needs of the business and work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times.

Liaising with patients and colleagues is a key part of the role, therefore you must have an excellent telephone manner and great communication skills. Good IT skills and experience are essential.

The diverse and challenging role includes working with our back office admin team where you should have an eye for details, be extremely organised and able to prioritise conflicting demands to meet strict deadlines.

The post holder will be reliable, trustworthy, have excellent customer service skills, a caring and empathetic manner. Experience in customer service role, office administrator role and previous NHS employment is an advantage but not essential.

Duties will include

Providing efficient and friendly reception service for all patients and visitors to the Glyndon medical Centre and Samuel Street Surgery

Making appointments for all clinicians

Providing efficient and effective admin support to clinical and admin staff

Providing admin support regarding e mails and referrals

Support for scanning and photocopying duties

Dealing with new patient medical records

Contribution to the future development of the practice

Duties may be varied from time to time under the direction of the practice Manager, dependent on current and evolving practice workload and staffing levels.

We encourage and support professional development through our training programs.

If you require further information about the role please do not hesitate to contact the practice manager Kerry Ruston 0208 855 1584 for an informal discussion.

Disclosure and Barring Service Check

This post is subject to Rehabilitation of Offenders Act (Exceptions Order 1975) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any criminal convictions.

Person Specification

Qualifications

Essential

• The post holder will be reliable, trustworthy, have excellent customer service skills, a caring and empathetic manner. Experience in customer service role, office administrator role and previous NHS employment is an advantage but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glyndon PMS

Address

Glyndon Medical Centre

188 Ann Street

Plumstead

London

SE18 7LU

Employer's website

https://glyndonpms.co.uk/ (Opens in a new tab)