PCN Manager and Transformation Lead

Job description

Job responsibilities

The post will evolve as services develop, but the postholder will be required to undertake the following duties

General

Act as lead for the Network Contract DES and encourage all practices in the network to engage in the process, ensuring strong performance against the DES.

Work collaboratively with practice managers and clinicians to develop the PCN workforce, including workforce planning, recruitment, deployment, mentoring, and appraising.

Maintain confidentiality at all times.

Support PCN Clinical Directors to develop and deliver PCN plans and performance requirements.

Develop quality monitoring and support mechanisms for staff working in subcontracts or under the Additional Roles Reimbursement Scheme (ARRS).

Facilitate positive working relationships with key partners and stakeholders to understand the health and care needs of the network population and optimise services to improve patient care.

Champion neighbourhood working, building strong partnerships with community services, social care, voluntary organisations, and other system partners to deliver integrated care and address local population health needs.

Support and encourage continuous learning to improve network services and patient outcomes.

The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts

Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made

Business and Service improvements responsibilities

The post holder will support the PCN and its practices to deliver ongoing improvement to services.

` Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.

Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.

Ensure all change is ultimately focussed on improving services for patients.

Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change.

Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.

Link with the ICS and other partners to gain buy-in for transformation and to support alignment with broader strategy and improvement approaches.

Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.

Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.

Support practices and staff to effectively use existing and new technology systems and products to enable improvement.

Use PPM and improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.

Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.

Develop and implement mechanisms for assessing the impact of agreed changes.

Provide feedback to PCN leadership and to member practices on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.

Management

Encourage practices to create and develop ideas for delivering the DES specification, leveraging strengths and relationships with internal and external stakeholders.

Provide line management for PCN-employed staff.

Identify risks and barriers with practices and work to mitigate or overcome these where possible.

Support practices in formulating project and delivery plans to meet DES requirements, including writing plans and business cases on behalf of the network.

Review PCN agreements as required, reflecting changes to membership and DES specifications issued by NHS England.

Ensure patient safety is at the forefront of all service developments and delivery.

Help the PCN develop partnerships across health, social care, and community sectors to enhance population health and neighbourhood-level integration.

Oversee HR within the PCN, supporting the Operations Lead and external HR partners as required.

Address poor performance promptly and fairly in line with HR policy.

Motivate and empower others to achieve goals, fostering an open and honest environment with high standards of integrity.

Communicate effectively within the team to ensure compliance with professional standards and legislation.

Recognise, communicate, and reward achievements.

Resource Management

Manage resources to ensure effective implementation of agreed plans.

Identify potential funding sources to support PCN and neighbourhood initiatives, submitting bids as appropriate.

Monitor services and plans against agreed specifications and communicate progress to stakeholders.

Oversee subcontracting arrangements, negotiate effective use of resources, agree service level agreements, and monitor delivery.

Attend relevant meetings including PCN Strategic Board, ICB forums, and neighbourhood partnership meetings.

Maintain detailed understanding of PCN performance linked to IIF and associated income, developing strategies to improve attainment.

Ensure robust financial management, including budget preparation, monitoring, and reporting to the PCN Board.

Maintain knowledge of PCN funding streams, including ARRS, and ensure services are delivered within budget.

Review working practices to recommend cost improvements and efficiencies.

Ensure timely and accurate payment of bills.

Reporting

Provide accurate and timely updates to PCN Clinical Directors on the developing PCN agenda and neighbourhood-level initiatives.

Deliver routine reporting, including budget monitoring, to the PCN Board.

Report data to inform planning and service delivery, including:

oIIF performance

oAppointment usage

oImpact of PCN staff on practice workloads

Keep the PCN Board updated on project delivery and progress.

Relationships

Work as an effective team member, demonstrating strong communication skills and promoting excellent interdisciplinary relationships.

Build constructive relationships with:

oClinical Directors and nurse leads

oPractice managers, support staff, and lead GPs

oPrimary care teams at the ICB and wider Integrated Care System

oNeighbourhood partners across health, social care, and voluntary sectors

oOther PCN Business Managers

Person Specification

Qualifications

Essential

• Evidence of continuing professional development.
• Worked experience in management and leadership roles.
• Recognised management qualification or equivalent management experience and training
• Experience of coaching and mentoring a team
• Experience of successfully managing multi-disciplinary teams, including welfare, performance, and development.
• Experience of Using Microsoft 365 applications
• Experience of creating reports, and project plans.
• Experience of delivering service development and managing projects.
• Experience of working with a range of busy professionals in a changing environment
• Experience of working within Primary Care.
• Ability to set realistic and achievable objectives for self and others.
• Knowledge of budget and financial management processes with evidence of successfully managing limited budgets effectively.
• Ability to interpret information, and analyse data
• A proven track record of adaptability and flexibility within and across the work environment
• Excellent verbal and written skills with evidence of problem-solving, analytical, and numeracy skills
• Ability to prioritise own workload and meet demanding deadlines
• Able to negotiate with and influence staff, non-employed workers and partners irrespective of level of seniority and often without direct accountability or control.
• Ability to simultaneously manage a number of relationships and conflicting priorities across different work programmes
• Ability to work under pressure and meet deadlines
• Strong and effective negotiation and influencing skills.
• Able to apply analytical and problem-solving skills to resolve complex multi-faceted issues.
• Able to make considered decisions and implement them consistently
• Demonstrates self-awareness, an understanding of own impact on others and an ability to manage self, achieve results and maintain professional conduct in difficult and challenging situations.
• Personally and professionally motivated to achieve against the highest standards.
• Demonstrates innovation and creativity in decision-making by encouraging new ways of working and developing a culture of continual improvement.
• Is responsive and flexible, proactively searches for better ways of delivering services and sees change as an opportunity.
• Embodies the values of the organisation and demonstrates these through words, actions and behaviours.
• Recognises the limits of own skills and abilities and looks to others for expertise and support as necessary.
• Recognises the importance of individual contribution towards effective team performance and is consistently able to get the best out of their team and others they work with.
• A highly attuned awareness of the local and national political environment and the ability to navigate successfully through it.
• Awareness of the national and regional strategic and policy environment and ability to translate this locally.
• Independently mobile, able to travel across the Tolson member practices
• Able to work flexibly to meet the needs of the business

Desirable

• Educated to degree level or higher in Management or
• similar
• Coaching qualification.
• Experienced System One user
• Experience of managing contracts.
• Experience of developing business plans / case.
• Experience working as a PCN Business Manager
• Detailed understanding of governance and assurance in complex partnerships.
• Knowledge of the local structures and local arrangements.
• Excellent knowledge of the PCN system structures
• Excellent understanding of the DES and IIF.
• Knowledge of different healthcare services within PCN.
• Understanding of PCN Finances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tolson Primary Care Network

Address

The Waterloo Practice

Wakefield Road

Huddersfield

HD5 9XP

Employer's website

https://universityhealthhuddersfield.co.uk/tolson-network (Opens in a new tab)