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Dr R K Arora

Operations Manager

The closing date is 31 October 2025

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Job summary

As the Operations Manager, you are expected to work with and support the established Practice Manager to ensure the smooth running of the Practice. Working closely with the Practice Manager and clinical staff, you will ensure that the Practice runs effectively and efficiently for patients, GP Partners and staff. You will also be expected to deliver service improvement and delivery of key targets across the full range of clinical and administrative areas within the Practice including regulation compliance and oversight of patient feedback.

Main duties of the job

We are looking for an Operations Manager to join our friendly, forward-looking, caring and innovative general practice team. The ideal candidate will have demonstrable career in team and people management along with patient services, compliance and health and safety. Excellent people management, IT and time keeping skills are a must.

About us

Dr R K Arora is a well organised and long-established GP practice with a list size of 11,000 patients and growing, based in the modern and spacious Lyng centre in West Bromwich. We are an innovative family run practice continually evolving its model of care to adapt to ongoing NHS pressures all whilst commanding an excellent reputation locally.

Details

Date posted

14 October 2025

Pay scheme

Other

Salary

£30,000 to £40,000 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Part-time

Reference number

A4341-25-0005

Job locations

Lyng Centre for Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


Job description

Job responsibilities

  • Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Providing leadership and guidance to all staff ensuring that they adhere to policies and procedures at all times
  • Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
  • Implementing systems to ensure compliance with CQC regulations and standards
  • Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
  • Overseeing practice meetings and contributing where required
  • Implementing and embedding any adapations to the appointment system and oversight of the reception team
  • Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
  • Actively encouraging and promoting the use of patient online services
  • Updating and acting as the focal point for the practice website and social media sites
  • Guiding staff and developing searches and audits on the clinical system
  • Reviewing and updating clinical templates ensuring they relate to current practice
  • Marketing the practice appropriately to ensure patient population is stable or increasing
  • Managing contracts for and highlighting issues with services
  • Guiding the team to reach QOF targets
  • Ensuring the staff implement the practice wide approach to the management of all patient services matters
  • Managing DNAs, providing data and planning tools to reduce the did not attend rate.

Job description

Job responsibilities

  • Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Providing leadership and guidance to all staff ensuring that they adhere to policies and procedures at all times
  • Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
  • Implementing systems to ensure compliance with CQC regulations and standards
  • Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
  • Overseeing practice meetings and contributing where required
  • Implementing and embedding any adapations to the appointment system and oversight of the reception team
  • Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
  • Actively encouraging and promoting the use of patient online services
  • Updating and acting as the focal point for the practice website and social media sites
  • Guiding staff and developing searches and audits on the clinical system
  • Reviewing and updating clinical templates ensuring they relate to current practice
  • Marketing the practice appropriately to ensure patient population is stable or increasing
  • Managing contracts for and highlighting issues with services
  • Guiding the team to reach QOF targets
  • Ensuring the staff implement the practice wide approach to the management of all patient services matters
  • Managing DNAs, providing data and planning tools to reduce the did not attend rate.

Person Specification

Experience

Essential

  • GP practice experience preferably with use of SystmOne

Desirable

  • Managerial experience within a GP practice
Person Specification

Experience

Essential

  • GP practice experience preferably with use of SystmOne

Desirable

  • Managerial experience within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr R K Arora

Address

Lyng Centre for Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


Employer's website

https://www.aroralyng.co.uk (Opens in a new tab)

Employer details

Employer name

Dr R K Arora

Address

Lyng Centre for Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


Employer's website

https://www.aroralyng.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Amy Price

amy.price3@nhs.net

Details

Date posted

14 October 2025

Pay scheme

Other

Salary

£30,000 to £40,000 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Part-time

Reference number

A4341-25-0005

Job locations

Lyng Centre for Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


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