Bridge Lane Group Practice

GP Receptionist

The closing date is 04 February 2026

Job summary

Bridge Lane Group Practice is looking for a full time or two part time highly motivated Receptionists, to join our friendly and dynamic reception team.

Friendly team with social events, including pay day pub quiz

EMIS Web

List size 14,500

4 Partners, 6 Salaried GPs, 4 Practice Nurses, 4 HCAs, a pharmacist, social prescriber and physiotherapy team

Excellent management and administrative support

Main duties of the job

The Receptionist plays a vital role in ensuring the smooth and efficient operation of the reception/telephone team within the GP surgery. You will provide frontline support to patients, manage complex enquiries. Acting as a key point of contact, youll help maintain high standards of patient care and contribute to a welcoming and professional environment.

About us

Bridge Lane Group Practice is a busy, friendly practice serving a diverse inner-city population of approximately 14500 patients and 35 staff including 12 GPs and 4 practice nurses. We work in a modern, purpose-built building very close to Battersea Park, with very good transport links.

We are a training practice for trainee GPs and student nurses and are very active within our local PCN.

We value the diversity of our staff and patients, and are holders of the Pride in Practice Gold Award and the Primary Care Health and Wellbeing Employer Pledge.

Date posted

21 January 2026

Pay scheme

Other

Salary

£13.85 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4335-26-0000

Job locations

20 Bridge Lane

Battersea

London

SW11 3AD

Job description

Job responsibilities

Operating the administrative functions of the practices telephone booking systems.

Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

Front of house, welcome role, meeting and greeting patients coming into the practice.

Work as a member of the reception team providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary registrations.

Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.

Use appropriate methods to communicate effectively within a team.

Carry out a variety of clerical duties as and when required i.e. scanning and photocopying.

Chaperone for a clinician if requested.

Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.

Provide administrative support for data quality.

To assist with the daily production of prescriptions, repeat dispensing.

To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.

Take and record messages for clinical staff e.g. home visits and further medical advice.

Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.

Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.

Opening and securing of premises as required.