Job summary
The Digital and Transformation Primary Care Network (PCN) Manager is instrumental in generating and progressing the PCN strategy and
development plan for both TASC PCN and TASC PCN Limited.
They will work closely with the
PCN board members and practice teams to understand current service models,
identify challenges, agree priorities for improvement and then strategically plan,
co-ordinate and directly support the delivery of collective improvement and transformation
activity, including use of digital technologies. This is with a view to
improving patient access, quality and continuity of care, staff and patient satisfaction,
and the efficiency and sustainability of general practice services, reducing
duplication wherever possible.
The postholder will line
manage the ARRS staff and oversee the workplans of the PCN shared teams. They
will produce the PCN workforce plan, the PCN cashflow, and ensure the PCN
budget is managed.
They will ensure that the PCN complies
with requirements of the PCN Directed Enhanced Service, Companies House, and if
contracts are held in future, CQC registration.
This role will be outward
looking developing strong partnerships within the PCN footprint across primary
care, community pharmacy, community services, social care, mental health, the
voluntary sector and secondary care that facilitates a collaborative approach
to service development and delivery, and working in a more integrated way as
the network matures.
Main duties of the job
- Provide strategic leadership,
reporting to the board.
- Develop, lead and implement
the PCN strategy.
- Provide day to day management within
the PCN, including line management of shared staff.
- Ensure compliance with the PCN
Directed Enhanced Service and the required returns to Companies House.
- Submit any necessary data,
reports or information to Devon ICB, the accountants and solicitors, and other external
partners.
- Lead and support digital and quality
improvement projects and embed the changes made.
- Lead the financial management
of the PCN, monitoring expenditure, income and cash flow to ensure that income
is maximised, risks are highlighted and managed.
- Produce the PCN workforce plan.
- Lead network team meetings,
developing their workplans and monitoring outcomes against this plan.
- Lead manager for the PCN for
risk management, complaints, learning events, and information governance.
- Develop working relationships
with partner organisations operating within the PCN footprint that facilitates a
collaborative approach to service development and delivery as integrated
neighbourhood teams develop.
- Understand the challenges to
effective service delivery and identify solutions, including existing best
practice within, or external to the PCN, supporting network implementation and
standardisation of agreed service change, contracts, policies, pathways and
quality improvement, developing and implementing mechanisms for assessing the
impact of any agreed change.
About us
TASC PCN formed in June 2019 with three like-minded practices
wanting to provide joined up services for our local community. We have a
diverse range of clinicians working with us to support us in our patients care.
The PCN provides services to 28,000 patients across the Seaton and
Axminster area in East Devon including the following practices: Townsend House
Medical Practice, Seaton and Colyton Medical Practice, Axminster Medical
Practice.
We use SystmOne clinical system and consult with our patients
using a range of methods from face to face, video, telephone and electronic consultations.
We are an approved
learning organisation, actively participate in research projects and we are currently
in the final phase of incorporating to enable us to develop further as an
organisation.
Job description
Job responsibilities
- Work closely with the board members and the
member practices to develop the PCN strategy both as the PCN and as TASC PCN
Limited with the aim of continual improvement to services.
- Lead the implementation of the PCN strategy in
the form of a development plan.
- Provide strategic leadership within the PCN and
help staff across the PCN to understand and support the delivery of the
strategic objectives of the organisation.
- Present financial plans, progress on the
development plan, and any monitoring information and report to the PCN board on
a regular basis.
- Provide day to day management within the PCN,
including management oversight at board meetings and any network meetings,
leading and supporting digital and quality improvement projects and embedding
the changes made.
- Ensure compliance with the requirements of the
PCN Directed Enhanced Service, including the Capacity and Access Improvement
Programme, the Impact and Investment Fund indicators and any network-related
Quality and Outcome Framework indicators.
- Link with PCN accountants in the production of
PCN accounts and timely submission to Companies House.
- Link with PCN solicitors to ensure the Network
agreement and subcontract is up to date and that the PCN complies with company
law.
- Lead the development of the PCN
workforce plan according to the needs of the PCN population (from PHM data) and
the member practices.
- Lead the financial management
of the PCN, monitoring expenditure including workforce, plan and monitor income
and cash flow to ensure that income is maximised and that funds are available
as required, and the practice allocation of resources is fair and equitable.
- Ensure financial risks are
recognised and the appropriate action is taken.
- Assess and improve the digital maturity of the
PCN and ensure that digital and operational PCN
transformation is embedded in, and aligned with, ICB and national strategies.
- Line manager for PCN staff and oversee the
recruitment, induction and on-going training and professional development of
PCN staff.
- Ensure that all PCN staff have the appropriate
qualifications, registrations, training, accreditation and requisite skills to
undertake the duties required of them at each practice.
- Lead network team meetings, developing their
workplans and monitoring outcomes against this plan.
- With the senior managers within the member
practices, understand the challenges to effective service delivery and identify
solutions, including existing best practice within, or external to the PCN, supporting
network implementation and standardisation of agreed service change, contracts,
policies, pathways and quality improvement, developing and implementing
mechanisms for assessing the impact of any agreed change.
- Optimise the use of existing functionality and
new technology to deliver benefits for patients and staff, to enable
improvement in care and process.
- Develop working relationships with partner organisations
operating within the PCN footprint, this includes community pharmacies,
community services, social
care, mental health, voluntary sector and social
enterprises that
facilitates a collaborative approach to service development and delivery, and
working in a more integrated way as the network matures into an integrated
neighbourhood team.
- Ensure submission of reports or data are made
to the ICB on behalf of the PCN or collectively for the practices.
- Accountable for PCN project delivery. With the
PCN project manager, liaise and work with different practices on an ad-hoc
project basis.
- Link with managers holding PCN management and
digital and transformation lead roles across the ICB and other system partners e.g.
DELT, Data Protection Officer and GP estates.
- Lead manager for complaints for the PCN.
- Ensure the PCNs compliance with GDPR and FOI
along with other relevant legislation including CQC and professional standards.
- Prepare and submit the application for CQC
registration if required.
- Lead risk manager for the PCN, reporting back
to the board learning events, significant events, and organisational risks.
- Develop as an individual and develop the role
through participation in training and service redesign activities, undertaking
all mandatory training
Job description
Job responsibilities
- Work closely with the board members and the
member practices to develop the PCN strategy both as the PCN and as TASC PCN
Limited with the aim of continual improvement to services.
- Lead the implementation of the PCN strategy in
the form of a development plan.
- Provide strategic leadership within the PCN and
help staff across the PCN to understand and support the delivery of the
strategic objectives of the organisation.
- Present financial plans, progress on the
development plan, and any monitoring information and report to the PCN board on
a regular basis.
- Provide day to day management within the PCN,
including management oversight at board meetings and any network meetings,
leading and supporting digital and quality improvement projects and embedding
the changes made.
- Ensure compliance with the requirements of the
PCN Directed Enhanced Service, including the Capacity and Access Improvement
Programme, the Impact and Investment Fund indicators and any network-related
Quality and Outcome Framework indicators.
- Link with PCN accountants in the production of
PCN accounts and timely submission to Companies House.
- Link with PCN solicitors to ensure the Network
agreement and subcontract is up to date and that the PCN complies with company
law.
- Lead the development of the PCN
workforce plan according to the needs of the PCN population (from PHM data) and
the member practices.
- Lead the financial management
of the PCN, monitoring expenditure including workforce, plan and monitor income
and cash flow to ensure that income is maximised and that funds are available
as required, and the practice allocation of resources is fair and equitable.
- Ensure financial risks are
recognised and the appropriate action is taken.
- Assess and improve the digital maturity of the
PCN and ensure that digital and operational PCN
transformation is embedded in, and aligned with, ICB and national strategies.
- Line manager for PCN staff and oversee the
recruitment, induction and on-going training and professional development of
PCN staff.
- Ensure that all PCN staff have the appropriate
qualifications, registrations, training, accreditation and requisite skills to
undertake the duties required of them at each practice.
- Lead network team meetings, developing their
workplans and monitoring outcomes against this plan.
- With the senior managers within the member
practices, understand the challenges to effective service delivery and identify
solutions, including existing best practice within, or external to the PCN, supporting
network implementation and standardisation of agreed service change, contracts,
policies, pathways and quality improvement, developing and implementing
mechanisms for assessing the impact of any agreed change.
- Optimise the use of existing functionality and
new technology to deliver benefits for patients and staff, to enable
improvement in care and process.
- Develop working relationships with partner organisations
operating within the PCN footprint, this includes community pharmacies,
community services, social
care, mental health, voluntary sector and social
enterprises that
facilitates a collaborative approach to service development and delivery, and
working in a more integrated way as the network matures into an integrated
neighbourhood team.
- Ensure submission of reports or data are made
to the ICB on behalf of the PCN or collectively for the practices.
- Accountable for PCN project delivery. With the
PCN project manager, liaise and work with different practices on an ad-hoc
project basis.
- Link with managers holding PCN management and
digital and transformation lead roles across the ICB and other system partners e.g.
DELT, Data Protection Officer and GP estates.
- Lead manager for complaints for the PCN.
- Ensure the PCNs compliance with GDPR and FOI
along with other relevant legislation including CQC and professional standards.
- Prepare and submit the application for CQC
registration if required.
- Lead risk manager for the PCN, reporting back
to the board learning events, significant events, and organisational risks.
- Develop as an individual and develop the role
through participation in training and service redesign activities, undertaking
all mandatory training
Person Specification
Skills
Essential
- To be a strategic thinker and planner with the ability to consider and act upon complex issues.
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
- Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of patients, managers and clinicians.
- Ability to develop business cases.
- Knowledge of IT systems including the ability to use word processing skills, emails and the internet to create simple plans and reports.
- Able to take a data driven approach, looking at the evidence and data available to be able to support an understanding of the challenges, identify possible solutions and track the impacts of changes that have been made.
- Understand capacity, demand and activity in healthcare.
- Understand population health management and risk stratification to develop services and workforce.
- Effective time management (planning and organising).
- Demonstrate personal accountability, emotional resilience and work well under pressure.
Desirable
- Good clinical system IT knowledge of EMIS/SystmOne/Vision.
Personal Qualities
Essential
- Has a collaborative approach to service development.
- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
- Able to provide leadership and to finish work tasks.
- Ability to use own initiative, discretion and sensitivity.
- Problem solving and analytical skills.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Effective organiser, influencer, and networker.
- Ability to identify risk and assess/manage risk when working with individuals.
Qualifications
Essential
- Educated to bachelors degree level or above or equivalent work experience at this level.
- Leadership and/or management qualification and/or financial qualification or equivalent work experience.
Experience
Essential
- Strategic understanding and experience of working in the NHS with knowledge and understanding of the primary care sector including the relationships between individual practices, PCNs, and commissioners.
- Understanding of the governmental policy direction for primary and community care.
- Experience of successfully managing a business with a turnover in excess of £1M.
- Experience of managing accounting procedures including budget-setting and cash flow forecasting.
- Understanding of the requirements of a limited company under company law.
- Experience of workforce planning, forecasting and development.
- Experience of human resource and performance management.
- Experience of leading quality/service improvement/delivery of change in a patient (or customer) facing environment.
- Good understanding of primary care systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
Desirable
- Experience of developing primary care provision at scale, for example working with a federation or PCN.
- Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example CQC, enhanced services, QOF and the standard GP contract.
Other Requirements
Essential
- Flexibility in terms of working hours.
- Enhanced Disclosure Barring Service (DBS) check.
- Evidence of continuing professional development.
- Access to own transport and ability to travel across the locality on a regular basis.
Person Specification
Skills
Essential
- To be a strategic thinker and planner with the ability to consider and act upon complex issues.
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
- Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of patients, managers and clinicians.
- Ability to develop business cases.
- Knowledge of IT systems including the ability to use word processing skills, emails and the internet to create simple plans and reports.
- Able to take a data driven approach, looking at the evidence and data available to be able to support an understanding of the challenges, identify possible solutions and track the impacts of changes that have been made.
- Understand capacity, demand and activity in healthcare.
- Understand population health management and risk stratification to develop services and workforce.
- Effective time management (planning and organising).
- Demonstrate personal accountability, emotional resilience and work well under pressure.
Desirable
- Good clinical system IT knowledge of EMIS/SystmOne/Vision.
Personal Qualities
Essential
- Has a collaborative approach to service development.
- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
- Able to provide leadership and to finish work tasks.
- Ability to use own initiative, discretion and sensitivity.
- Problem solving and analytical skills.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Effective organiser, influencer, and networker.
- Ability to identify risk and assess/manage risk when working with individuals.
Qualifications
Essential
- Educated to bachelors degree level or above or equivalent work experience at this level.
- Leadership and/or management qualification and/or financial qualification or equivalent work experience.
Experience
Essential
- Strategic understanding and experience of working in the NHS with knowledge and understanding of the primary care sector including the relationships between individual practices, PCNs, and commissioners.
- Understanding of the governmental policy direction for primary and community care.
- Experience of successfully managing a business with a turnover in excess of £1M.
- Experience of managing accounting procedures including budget-setting and cash flow forecasting.
- Understanding of the requirements of a limited company under company law.
- Experience of workforce planning, forecasting and development.
- Experience of human resource and performance management.
- Experience of leading quality/service improvement/delivery of change in a patient (or customer) facing environment.
- Good understanding of primary care systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
Desirable
- Experience of developing primary care provision at scale, for example working with a federation or PCN.
- Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example CQC, enhanced services, QOF and the standard GP contract.
Other Requirements
Essential
- Flexibility in terms of working hours.
- Enhanced Disclosure Barring Service (DBS) check.
- Evidence of continuing professional development.
- Access to own transport and ability to travel across the locality on a regular basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.