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Dr's Bird & Kassha Practice

GP Receptionist

Information:

This job is now closed

Job summary

We are currently seeking a motivated individual to join our team as Care Navigator/ Receptionist in a permanent role at a fantastic medical centre in Liverpool. As a Care Navigator, you will play a vital role in ensuring a smooth and efficient operation of our centre. This is a versatile position that involves working both on reception and over the phone, as well as assisting with various tasks in the back of the medical centre.

Main duties of the job

Key Responsibilities:

  • Greeting and assisting patients at the reception desk.
  • Managing incoming calls and directing them to the appropriate departments.
  • Scheduling appointments and maintaining the appointment system.
  • Assisting with administrative tasks, such as data entry and filing.
  • Collaborating with healthcare professionals to ensure effective patient care.
  • Providing general information to patients and addressing their inquiries.
  • Maintaining a clean and organized reception area.

About us

Drs Bird & Kassha practice currently has approximately 6000 patients across two sites, one in Crosby and the other in Bootle. We are very busy, friendly, training practice who are high QOF achievers. We are a paper light Practice using the EMIS Web clinical system.

The team currently consists of 2 GP Partners, 2 Practice Nurses, 1ANP, 1 HCA, 8 Receptionists, 3 Administrators and 1 medical secretary.

Details

Date posted

06 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4321-25-0000

Job locations

133 Liverpool Road

Crosby

Liverpool

Merseyside

L23 5TE


Doctors Surgery

41 Moss Lane

Bootle

Merseyside

L200EA


Job description

Job responsibilities

As the initial point of contact for the Practice the job holder will provide a professional and confidential service to all Practice patients, dealing with general enquiries and appointment requests received either by telephone or in person. They will deal with registration requests and patient prescription requests in a timely manner and will ensure the retrieval and filing of all patient records.

Job description

Job responsibilities

As the initial point of contact for the Practice the job holder will provide a professional and confidential service to all Practice patients, dealing with general enquiries and appointment requests received either by telephone or in person. They will deal with registration requests and patient prescription requests in a timely manner and will ensure the retrieval and filing of all patient records.

Person Specification

Experience

Essential

  • Strong communication and interpersonal skills.
  • Excellent organizational abilities with attention to detail.
  • Proficient computer skills and familiarity with basic office software.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Empathy and compassion towards patients.

Desirable

  • Experience working in Primary care, preferably within a GP practice environment preferred but not essential as full training will be given
  • Previous experience working as a receptionist, preferably in a healthcare setting.
  • Knowledge of medical terminology is advantageous.

Qualifications

Essential

  • Education to GCSE level, maths and English proficiency essential

Desirable

  • NA
Person Specification

Experience

Essential

  • Strong communication and interpersonal skills.
  • Excellent organizational abilities with attention to detail.
  • Proficient computer skills and familiarity with basic office software.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Empathy and compassion towards patients.

Desirable

  • Experience working in Primary care, preferably within a GP practice environment preferred but not essential as full training will be given
  • Previous experience working as a receptionist, preferably in a healthcare setting.
  • Knowledge of medical terminology is advantageous.

Qualifications

Essential

  • Education to GCSE level, maths and English proficiency essential

Desirable

  • NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr's Bird & Kassha Practice

Address

133 Liverpool Road

Crosby

Liverpool

Merseyside

L23 5TE


Employer's website

https://birdkasshapractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dr's Bird & Kassha Practice

Address

133 Liverpool Road

Crosby

Liverpool

Merseyside

L23 5TE


Employer's website

https://birdkasshapractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Lorraine Hogg

lorrainehogg@nhs.net

01519313197

Details

Date posted

06 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4321-25-0000

Job locations

133 Liverpool Road

Crosby

Liverpool

Merseyside

L23 5TE


Doctors Surgery

41 Moss Lane

Bootle

Merseyside

L200EA


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