Job summary
We are seeking a motivated and detail-oriented Pharmacy Technician to join our busy GP practice team. You will play a vital role in supporting the safe and effective delivery of medicines management, patient care, and clinical services within the practice.
We are looking for either:
- One full-time, experienced Pharmacy Technician to work across two sites, or
- Two part-time Pharmacy Technicians, hours negotiable.
This is an exciting opportunity for an organised and proactive professional to make a real impact on patient care.
The Pharmacy Technician will work under the supervision of a Clinical Pharmacist supporting the GPs, Clinical pharmacist and Dispensary. As an integrated part of the primary care team you will ensure the safe, accurate and timely supply of prescribed medication to patients. The role will contribute to successful clinical management of patients and is shared across two practices.
Main duties of the job
Main Responsibilities:
To undertake a variety of duties, including managing repeat prescription requests, resolving queries within your span of control and providing prescriptions for clinical review and signature
- To undertake a
variety of duties, including managing
repeat prescription requests, resolving queries within your span of control and
providing prescriptions for clinical review and signature.
- Working in
conjunction with the nominated Clinicians who support Nursing Homes in the area.
- Updating dates following medication reviews.
- Facilitate and documenting correct
addition & or removal of medications upon receipt of discharge summaries, secondary
care or community clinic letters.
- Updating
repeat medication lists, including changes such as synchronising quantities and
removing medications not ordered within a defined period.
- Changing acute medications to
repeat where appropriate- e.g. A new medication that a GP/Pharmacist Prescriber
has commenced and there is subsequently evidence for the need for the item on a
repeat basis and necessary tests/checks have confirmed this.
- Working in the
Dispensary (at Heywood Family Practice) if required.
- Support
Medicines Optimisation agenda items such as the Prescribing Quality Incentive
Scheme, cost saving, Quality and Outcomes Framework indicators, MHRA Alerts and
Medicines Safety work in conjunction with the rest of the Pharmacy Team.
About us
Heywood Family Practice and Harbourside Family Practice are forward-thinking GP practices committed to providing a high standard of care to our patients. We embrace innovative ways of working and actively support new initiatives to improve patient care. We invest in our team, encouraging professional development and training opportunities to help our staff grow.
Our practices are passionate about providing the best care to our population and we are looking to be at the forefront of the development of Pharmacy Technicians in Primary Care. We believe that this is an opportunity for one or two talented and forward thinking Pharmacy Technicians to become part of the Primary Care Team, demonstrating rapidly the benefits they can have on care and patient outcomes.
Job description
Job responsibilities
The Pharmacy Technician will be responsible for providing professional advice and support to the Clinicians within Heywood Family Practice and Harbourside Family Practice. Working to ensure processes are optimised to achieve highly effective, safe and patient centred care. You will support the GPs, Clinical Pharmacist and Dispensary (at Heywood Family Practice) in delivering a safe, high performing; effective, sustainable, innovative person centred medical service.
The post-holder will develop good working relationships with:
- Patients
- GP, nurses and other practice staff
- Other local practices clinical pharmacists
- Community pharmacists and support staff
- Hospital staff with responsibilities for prescribing and medicines optimisation
- Members of the ICBs medicines management team.
Communication
- Able to confidentially utilise a variety of communication methods to disseminate information to large numbers of people.
- Adapt communication style and content to reflect different type of people when making contact.
- Ability to receive complex, sensitive or contentious information and process appropriately.
- Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgeries may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
- Implement and maintain the standards required for the health, safety and security knowledge & understanding as defined in the Health & Safety Policy
- Use personal security systems within the workplace according to Surgery guidelines
- Identify and mitigate the risks involved in work activities and undertaking such activities in a way that manages those risks
- Make effective use of training to update knowledge and skills of the team and for your own personal development.
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Report potential & actual risks identified, prepare mitigation and action plans to minimise risk to the surgeries, its patients and staff.
Equality and Diversity
- Actively supporting the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation
- Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues
- Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
- Participate in any training program implemented by the surgeries as part of this employment where relevant to the role.
- Identify personal development and training needs.
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Support others with their training and development needs.
- Participate in continuing education to maintain a contemporary level of professional knowledge and skill
Quality
- Strive to improve quality within the Surgeries
- Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision
- Awareness of the issues that could impact quality and risk
- Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Practice Manager or Partner as needed.
- Effectively manage own time, workload and resources.
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
- Support the Clinical Pharmacist with the surgeries policies, standards and guidance to ensure compliance with national and local guidelines.
- Understand how the policies, standards and guidelines will affect own work.
- Participate in audits & meetings where appropriate.
This job description is not intended to be an exhaustive list and may be subject to change from time to time. All documents referred to can be found on the practices systems, or alternatively copies can be obtained from the Practice Manager.
Job description
Job responsibilities
The Pharmacy Technician will be responsible for providing professional advice and support to the Clinicians within Heywood Family Practice and Harbourside Family Practice. Working to ensure processes are optimised to achieve highly effective, safe and patient centred care. You will support the GPs, Clinical Pharmacist and Dispensary (at Heywood Family Practice) in delivering a safe, high performing; effective, sustainable, innovative person centred medical service.
The post-holder will develop good working relationships with:
- Patients
- GP, nurses and other practice staff
- Other local practices clinical pharmacists
- Community pharmacists and support staff
- Hospital staff with responsibilities for prescribing and medicines optimisation
- Members of the ICBs medicines management team.
Communication
- Able to confidentially utilise a variety of communication methods to disseminate information to large numbers of people.
- Adapt communication style and content to reflect different type of people when making contact.
- Ability to receive complex, sensitive or contentious information and process appropriately.
- Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgeries may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
- Implement and maintain the standards required for the health, safety and security knowledge & understanding as defined in the Health & Safety Policy
- Use personal security systems within the workplace according to Surgery guidelines
- Identify and mitigate the risks involved in work activities and undertaking such activities in a way that manages those risks
- Make effective use of training to update knowledge and skills of the team and for your own personal development.
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Report potential & actual risks identified, prepare mitigation and action plans to minimise risk to the surgeries, its patients and staff.
Equality and Diversity
- Actively supporting the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation
- Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues
- Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
- Participate in any training program implemented by the surgeries as part of this employment where relevant to the role.
- Identify personal development and training needs.
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Support others with their training and development needs.
- Participate in continuing education to maintain a contemporary level of professional knowledge and skill
Quality
- Strive to improve quality within the Surgeries
- Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision
- Awareness of the issues that could impact quality and risk
- Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Practice Manager or Partner as needed.
- Effectively manage own time, workload and resources.
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
- Support the Clinical Pharmacist with the surgeries policies, standards and guidance to ensure compliance with national and local guidelines.
- Understand how the policies, standards and guidelines will affect own work.
- Participate in audits & meetings where appropriate.
This job description is not intended to be an exhaustive list and may be subject to change from time to time. All documents referred to can be found on the practices systems, or alternatively copies can be obtained from the Practice Manager.
Person Specification
Qualifications
Essential
- - Registration with General Pharmaceutical Council (GPhC)
- - NVQ Level 3 in Pharmacy Services or Equivalent
Desirable
- - CPPE Primary care pharmacy education pathway
Experience
Essential
- - Medicines management or dispensing role in the community or within a hospital setting
- - Knowledge of pharmacy procedures
Desirable
- - Policy / procedure development
- - General Practice repeat prescribing systems
- - Experience in General Practice setting
Skills and ability
Essential
- - Experience of clinical IT systems
Desirable
- - Skills in analysing and presenting prescribing activity data
- - EMIS knowledge
Other requirements
Essential
- - Patient focused and compassionate about delivery of safe and effect care.
- - Ability to demonstrate commitment to our ethos and values
- - Resilient and flexible to meet service needs.
- - Ability to travel to meetings in the interests as required
- - Ability to attend meetings outside core hours as required
Person Specification
Qualifications
Essential
- - Registration with General Pharmaceutical Council (GPhC)
- - NVQ Level 3 in Pharmacy Services or Equivalent
Desirable
- - CPPE Primary care pharmacy education pathway
Experience
Essential
- - Medicines management or dispensing role in the community or within a hospital setting
- - Knowledge of pharmacy procedures
Desirable
- - Policy / procedure development
- - General Practice repeat prescribing systems
- - Experience in General Practice setting
Skills and ability
Essential
- - Experience of clinical IT systems
Desirable
- - Skills in analysing and presenting prescribing activity data
- - EMIS knowledge
Other requirements
Essential
- - Patient focused and compassionate about delivery of safe and effect care.
- - Ability to demonstrate commitment to our ethos and values
- - Resilient and flexible to meet service needs.
- - Ability to travel to meetings in the interests as required
- - Ability to attend meetings outside core hours as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).