GP Clinical Lead

Job description

Job responsibilities

Service development

• To supervise relevant teams to support implementation of agreed service changes, pathways and quality improvements.
• To create, edit and amend training material, policies and procedures in line with wider best practice and statutory obligations.
• To take ownership for achieving high standards of clinical governance across all departments within Nova Healthcare Solutions Ltd.
• To proactively identify methods to support primary care organisations, foster new relationships and business opportunities to increase the revenue and business opportunities of Nova Healthcare Solutions Ltd.
• To ensure teams are aware of and achieving clinically safe contractual targets and Key Performance Indicators.
• To ensure that Nova Healthcare Solution Ltds legal and statutory obligations are fulfilled in line with governance requirements.
• To contribute and lead team contribution towards service improvement and achieving and maintaining CQC standards.
• To represent the company positively at all times in communication and meetings with professional and external agencies.
• To address and resolve any instances of conflict between company procedures and CQC / client requirements.
• To address issues of quality, risk assess own performance and take accountability for own actions and those of their team either directly or under supervision.
• To work effectively with individuals in other agencies to meet patients' needs as required.
• To effectively manage own time, workload and resources.

Customer care

• To lead Significant Event review meetings and work with other members of the team to identify trends and put into place policy and procedures to address and mitigate errors.
• To develop and maintain a Risk Register consistent with national standards ensuring risks are identified and raised with relevant departments.
• To engage with key stakeholders and clinicians within other healthcare providers to foster understanding and improved relationships between the organisations.
• To lead and support in meetings with prospective and existing customers, encouraging understanding of the policies and procedures employed by Nova Healthcare Solutions Ltd to provide services.
• To deliver care according to NSF, NICE guidelines and other best practice guidelines.
• To utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
• To communicate with and support patients who are receiving bad news, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• To ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.
• To carry out audits of work processed for organisations, addressing or highlighting issues encountered throughout the process.
• To lead the provision clinical support with complaints and feedback, including providing clinical support in client meetings and taking the necessary action in consultation with the Executive Management Team.
• To lead clinical efforts in delivering a first-class customer focused service.
• To follow company complaint reporting procedures always taking ownership and highlighting any errors made.
• To carry out the initial meetings for new organisations interested in using Nova Healthcare Solutions Ltd services.
• To ensure that every organisation has an audit completed every 3 months.

Clinical practice

• To work alongside the Executive Management Team to ensure that services can respond in the event of a major incident and that business continuity plans are in place.
• To organise cover and participate in weekly remote triage sessions and premium and premium+ workflow support.
• To assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis and complex needs.
• To clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly.
• To proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate).
• To diagnose and manage both acute and chronic conditions, integrating both drug and non-drug-based treatment methods into a management plan.
• To prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national protocols.
• To work with patients to support compliance with and adherence to prescribed treatments and support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care.
• To provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.
• To prioritise health problems and intervene appropriate to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• To support and manage health needs presenting for family planning, cervical cytology or sexual health consultation.
• To assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health.
• To implement and participate in vaccination and immunisation programmes for both adults and children.
• To promote and deliver evidence-based care for patients.

Staff support

• To ensure that continuing professional development (CPD) takes place for clinicians working for the organisation.
• To take ownership of ensuring that all clinics are covered at all times.
• To ensure staff are compliant with mandatory training.
• To be visible and accessible to all staff.
• To efficiently supervise multi-disciplinary teams made up of different clinical and non-clinical roles.
• To proactively create and deliver regular training materials and sessions to staff in line with company policy and protocols.
• To ensure that staff form a high performing team and meet all set key performance indicators and targets.
• To spot check an agreed quantity of staff work to ensure that the highest standards are maintained, flagging, retraining and resolving any issues encountered within a timely manner.
• To ensure that records are up to date and accurate.
• To take an active role in formal hearings as required (Disciplinary, Capability, Grievance, Sickness etc).
• To take a pro-active approach towards recruitment, induction and training of staff.

Administration

• To effectively use the IT software provided, check emails daily and keep an accurate record of personal information, vaccination status, staff sickness and leave requests.
• To produce standard letters, emails and collect information using available IT packages in line with current procedures.
• To maintain and file accurately all data, documents and correspondence required for the operation of the service.
• To ensure that any claims for overtime are submitted, and other financial claim forms in line with current procedures.
• To ensure adherence to lone working procedures as required.

Miscellaneous

• To carry out efficiently all associated tasks to support the smooth running of the service that may be assigned to you by the Executive Management Team.
• Adhere to Disclosure and Barring Service Checks

Person Specification

Qualifications

Essential

• Medical Degree and Royal College Membership.
• Full GMC registration and licence to practice.
• Excellent communication skills and the ability to influence a wider audience.
• Excellent literacy skills.
• Excellent numeracy skills.
• Willingness to undertake training appropriate to the post.

Desirable

• Recognised post graduate management qualification

Experience

Essential

• Significant experience as a practicing clinician.
• Recent primary care experience.
• Extensive experience working within primary care.
• Previous experience managing multi-disciplinary teams.
• Experience of compiling protocols, clinical guidelines and audits.
• Experience working with others to achieve a common goal.

Desirable

• Experience working towards national initiatives impacting on primary care.

Knowledge

Essential

• Detailed knowledge of legislation and the statutory responsibilities of health agencies in the provision of Primary Care services.
• Knowledge of Data Protection Act, General Data Protection Regulations, the need for confidentiality and to treat data with sensitivity.
• IT skills in Microsoft applications, SystmOne, Emis and Docman.
• An ability to analyse data, information and problems and provide informed decisions on a timely basis whilst using own initiative within set parameters.
• An ability to liaise and communicate effectively with a wide variety of individuals both verbally and in writing using tact and sensitivity at all times.
• The ability to assess the information available to ensure appropriate use and present information in an easily understandable way appropriate to a variety of audiences.
• The ability to work effectively in different contexts and situations, changing own approach in line with a changing environment.
• A commitment to understanding, respecting and valuing others and responding to their unique needs.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nova Healthcare Solutions

Address

Regus

79 College Road

Harrow

Middlesex

HA1 1BD

Employer's website

https://www.novahealthcaresolutions.co.uk (Opens in a new tab)