Deputy Practice Manager

Job description

Job responsibilities

SPECIFICS

Regulation and Compliance

Implement systems to ensure compliance with CQC regulations and standards

Staff

Review and update staff job descriptions and person specifications, ensuring all staff are legally and gainfully employed

Act as the administrative lead for recruitment, including placing adverts and conducting pre-employment and DBS checks

Organise and oversee staff induction programmes, periodically reviewing them for effectiveness and making recommendations for updates as required

Manage the annual in-house staff survey process

Undertake regular supervision meetings and annual appraisals with line managed staff

Lead on practice team wellbeing initiatives

Lead on organising practice team events, such as the Christmas party

Lead on organising annual face-to-face Basic Life Support training for the clinical team

Oversee and maintain training records for the practice team

Support the Practice Manager with the effective management of disciplinary and grievance issues

Identify training needs and delivering training where appropriate

Work with and support the PCN Training Lead by suggesting topics for internal training for non-clinical staff delivered in protected learning time

Information & Technology

Lead on the management of the clinical system (SystmOne), including ensuring IT security and information governance compliance, and responding to and resolving local IT issues

Work with the PCN Digital & Transformation Lead to manage the practices communications channels (e.g. website and social media)

Develop searches, reports and audits on the clinical system (SystmOne), as required

Review and update clinical templates ensuring they remain current

Premises

Manage supplier contracts (e.g. cleaning, consumable supplies etc), including contract renewals, and deal with any issues that arise

Manage a budget for purchases of consumables and equipment

Manage supplier contracts (e.g. cleaning, utilities, insurances etc), including performance management, renewals and sourcing best value

Oversee the work of and provide support to the Facilities Supervisor

Manage premises health and safety, undertaking risk assessments and mandatory training as required

Service Delivery and Development

Manage DNAs, including identifying patients who repeatedly DNA and devising solutions to reduce occurrences

Participate in production of practice development plans

Review, update and roll out the latest version of the practice Business Continuity Plan annually, or sooner if required.

Undertake Data Protection Impact Assessments for new services and processes

Participate in planning and roll out of new services and processes

Provide colleagues with support to ensure effective the delivery of services

Monitor and disseminate information on safety alerts and other information relevant for the wider team

Lead in providing support to the practices Patient Participation Group

Together with the Practice Manager attend meetings such as monthly practice SMT meetings, weekly PCN managers meetings and monthly Partnership meetings

General

Be an integral, proactive member of the practice team, leading by example

Adhere to practice policies, protocols and procedure.

Undertake mandatory training

Support and participate in shared learning

Undertake any other reasonable duties as directed by the Practice Manager

Person Specification

Experience

Essential

• Experience of working in primary care or general practice
• Experience of line management and leading a team
• Experience of developing and implementing projects
• Experience of developing and rolling out policies and protocols
• Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract)
• Excellent literacy and numeracy skills
• Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
• Confident working with IT and learning new systems
• Strong, people-centred leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to remain positive and calm when under pressure

Desirable

• Ability to think strategically
• Experience of negotiating best value with suppliers and managing supplier contracts
• Knowledge of health and safety at work regulations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Saffron Health Partnership

Address

Saffron Health Partnership

Saffron Road

Biggleswade

Bedfordshire

SG18 8DJ

Employer's website

https://www.saffronhealthpartnership.nhs.uk/ (Opens in a new tab)