Job summary
To ensure that the administrative function to support
the practices service to patients runs efficiently and effectively. This role is a varied one from job sharing
with the referral coordinator to working as part of the Reception team.
The working pattern is as follows:
Monday:12:45
15:45 Referral Coordinator, 15:45 - 18:00 Reception
Tuesday and Wednesday: Day Off
Thursday: 12:45 - 18:00 Reception
Friday: 07:45 - 10:00 Reception, 10:00 - 15:45 Referral Coordinator, 15:45 - 18:00 Reception (1 hour lunch break).
Main duties of the job
- To
prioritise all correspondence and work from the referral coordinator task list
- To
communicate and liaise between all colleagues
- To
use Word software for any miscellaneous typing and private medical reports as
required
- Read coding
- Invoicing
- Deal
with solicitors letters and third-party requests for information or copies
from patient medical records and passing to a GP for action where appropriate.
Keep the system up to date and deal with letters and invoices
- Arrange
appointments as requested and take messages when appropriate. Deal with any
telephone enquiries and always answer the telephone with a polite and
professional manner
- Use
GP Assist to communicate with patients
- Check
on all urgent referrals that have been sent and that they have been received on
ERS
- Perform
any reasonable administrative tasks as requested
- Maintain
any personal correspondence files as required by the Practice
- Recording
and billing of Insurance/Medical reports
- To
assist in the cancellation of surgeries due to sickness etc by contacting
patients and to re-appoint either by letter or telephone
- To
meet and greet patients, members of the public and visitors to the practice in
a friendly and courteous manner
- Make
appointments for patients
- Deal with telephone queries, test results
- Scan
and read code patient documentation (document management)
- Operate
repeat prescription system
About us
Ilkley & Wharfedale Medical Practice
is a small, established family GP surgery based in the historic spa town of
Ilkley offering a personal service to our patients. The surgery operates from
modern premises close to the centre of Ilkley and has a list size of 5655 patients.
Ilkley & Wharfedale is a training
practice for GP Registrars and medical students with a supportive
multi-disciplinary team who work hard to meet the needs of our patients. We use
SystmOne clinical system software and knowledge of this would be an advantage
but not essential as training will be given.
Job description
Job responsibilities
- To
prioritise all correspondence and work from the referral coordinator task list
- To
communicate and liaise between all colleagues
- To
use the computer on a daily basis to type and save all correspondence using the
Practice clinical system
- To
use Word software for any miscellaneous typing and private medical reports as
required
- Enter
all correspondence on to the Practice clinical system using read codes where
appropriate and to log all referrals
- To
type any invoices as required
- Deal
with solicitors letters and third-party requests for information or copies
from patient medical records and passing to a GP for action where appropriate.
Keep the system up to date and deal with letters and invoices
- Arrange
appointments as requested and take messages when appropriate. Deal with any
telephone enquiries and always answer the telephone with a polite and
professional manner
- Use
GP Assist to communicate with patients
- Check
on all urgent referrals that have been sent and that they have been received on
ERS
- Perform
any reasonable administrative tasks as requested
- Maintain
any personal correspondence files as required by the Practice
- Recording
and billing of Insurance/Medical reports
- To
assist in the cancellation of surgeries due to sickness etc by contacting
patients and to re-appoint either by letter or telephone
- To
meet and greet patients, members of the public and visitors to the practice in
a friendly and courteous manner
- Make
appointments for patients with the doctors, nurses and other members of the
primary healthcare team on the computer
- Deal with telephone queries, test results
- Scan
and read code patient documentation (document management)
- Operate
repeat prescription system as directed
Job description
Job responsibilities
- To
prioritise all correspondence and work from the referral coordinator task list
- To
communicate and liaise between all colleagues
- To
use the computer on a daily basis to type and save all correspondence using the
Practice clinical system
- To
use Word software for any miscellaneous typing and private medical reports as
required
- Enter
all correspondence on to the Practice clinical system using read codes where
appropriate and to log all referrals
- To
type any invoices as required
- Deal
with solicitors letters and third-party requests for information or copies
from patient medical records and passing to a GP for action where appropriate.
Keep the system up to date and deal with letters and invoices
- Arrange
appointments as requested and take messages when appropriate. Deal with any
telephone enquiries and always answer the telephone with a polite and
professional manner
- Use
GP Assist to communicate with patients
- Check
on all urgent referrals that have been sent and that they have been received on
ERS
- Perform
any reasonable administrative tasks as requested
- Maintain
any personal correspondence files as required by the Practice
- Recording
and billing of Insurance/Medical reports
- To
assist in the cancellation of surgeries due to sickness etc by contacting
patients and to re-appoint either by letter or telephone
- To
meet and greet patients, members of the public and visitors to the practice in
a friendly and courteous manner
- Make
appointments for patients with the doctors, nurses and other members of the
primary healthcare team on the computer
- Deal with telephone queries, test results
- Scan
and read code patient documentation (document management)
- Operate
repeat prescription system as directed
Person Specification
Qualifications
Essential
- GCSE grades A-C in English and Maths (or equivalent qualification)
Experience
Essential
- - The ability to communicate effectively with a wide range of people
- - Excellent communication skills both written and verbal
- - Ability to deal effectively with telephone calls
- - Good keyboard skills
- - Ability to work with diversity
- - Understand the necessity for confidentiality
- - Understand the role of teamwork in providing a quality service
- - Understand the accuracy when dealing with patient records, both electronic and paper based
- - Effective team worker
- - Motivated and enthusiastic
- - Commitment to ongoing development
- - Availability to provide cover during periods of sickness and holidays
- - Understanding of own behaviour and how this impacts on colleagues, patients and visitors
Desirable
- - Experience of working in Primary Care
- - Experience of using SystmOne
Person Specification
Qualifications
Essential
- GCSE grades A-C in English and Maths (or equivalent qualification)
Experience
Essential
- - The ability to communicate effectively with a wide range of people
- - Excellent communication skills both written and verbal
- - Ability to deal effectively with telephone calls
- - Good keyboard skills
- - Ability to work with diversity
- - Understand the necessity for confidentiality
- - Understand the role of teamwork in providing a quality service
- - Understand the accuracy when dealing with patient records, both electronic and paper based
- - Effective team worker
- - Motivated and enthusiastic
- - Commitment to ongoing development
- - Availability to provide cover during periods of sickness and holidays
- - Understanding of own behaviour and how this impacts on colleagues, patients and visitors
Desirable
- - Experience of working in Primary Care
- - Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
