Worden Medical Centre

Care Navigator - GP Practice

Information:

This job is now closed

Job summary

We are looking for a GP Care Navigator who is passionate about customer care and giving our patients a positive experience whenever they contact the surgery.

The role will be 28.5 hours over 3 days Monday, Tuesday and Friday - working 8.00am/8.30am to 6.00pm/6.30pm, depending on the rota.

Main duties of the job

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

About us

Worden Medical Centre delivers comprehensive healthcare services to individuals and entire families from babies to the elderly, offering a broad range of medical care and we are often the first point of contact for patients seeking medical advice. We offer preventative care such as vaccinations, health screening and health education. We play a vital role in managing chronic diseases such as diabetes, hypertension, respiratory and heart disease.

The practice has been based at West Paddock since 1993 and we work as team-based care including GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistant, Nurse Associate, Medicines Co-ordinators, Administrators, Care Navigators and Practice Management.

Worden Medical Centre is part of Leyland Primary Care Network, who provide the Practice with a Paramedic, Pharmacist and Physiotherapist, we have support from the Lifestyle Improvement Team who provide non-medical social care interventions.

Details

Date posted

25 October 2024

Pay scheme

Other

Salary

£12.08 to £12.45 an hour Dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4294-24-0001

Job locations

Worden Medical Centre

West Paddock

Leyland

PR25 1HR


Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Deal with patients who present at the reception desk

d. Process patient requests for appointments

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Maintain a clean, tidy, effective working area always

n. Monitor and maintain the reception area and noticeboards

o. Support all clinical staff with general tasks as requested

p. Complete opening and closing procedures in accordance with the duty rota

In addition to the primary responsibilities, the Care Navigator may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Deal with patients who present at the reception desk

d. Process patient requests for appointments

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Maintain a clean, tidy, effective working area always

n. Monitor and maintain the reception area and noticeboards

o. Support all clinical staff with general tasks as requested

p. Complete opening and closing procedures in accordance with the duty rota

In addition to the primary responsibilities, the Care Navigator may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

Person Specification

Experience

Essential

  • Experience of working with the public.

Desirable

  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning & organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • EMIS user skills

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer service qualification (NVQ) or equivalent
Person Specification

Experience

Essential

  • Experience of working with the public.

Desirable

  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning & organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • EMIS user skills

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worden Medical Centre

Address

Worden Medical Centre

West Paddock

Leyland

PR25 1HR


Employer's website

https://www.wordenmc.net/ (Opens in a new tab)

Employer details

Employer name

Worden Medical Centre

Address

Worden Medical Centre

West Paddock

Leyland

PR25 1HR


Employer's website

https://www.wordenmc.net/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Manager

Jacqui Grime

jacqui.grime@nhs.net

01772426442

Details

Date posted

25 October 2024

Pay scheme

Other

Salary

£12.08 to £12.45 an hour Dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4294-24-0001

Job locations

Worden Medical Centre

West Paddock

Leyland

PR25 1HR


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