Job summary
We are looking for 2 reception staff to join our friendly general practice based in Coseley with a registered population of 7,600. two positions 27.5 hours and 22 hours.
You will be working with the reception team, consisting of 6 part time staff. We are friendly practice with 7,600 registered patients. you will be responsible for the smooth running of patient flow. You will need It skills as we are moving to AI to support the practice with patient demand. If needed you will be trained. we are looking for someone who is flexible friendly and works well in a team setting.
Main duties of the job
The purpose of
the healthcare navigation role is to ensure
that patients are able to access health services including contact/make an appointment to see
a doctor in the appropriate manner depending on need and that all patient
records are up-to-date and available for all users when required.
The purpose of
the job is also to contribute to maintaining practice administrative systems
such as data input, new patient registrations, correspondence, results and
repeat prescribing systems.
About us
Coseley medical centre has been established for over 100 years. We employee divers healthcare professionals , including GP; ANP ; NP; Paramedics; NP ; Physician associates.
we are a forward thinking practice and our vision is to expand the surgery . we welcome feedback from all of our staff and we are inclusive.
Job description
Job responsibilities
RECEPTION DESK
Reception/ admin staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive:
- Handle patients presenting at reception as an emergency in accordance with the practices protocol.
- Provide future/on-the-day appointments in accordance with the practices Access Protocol.
- Advise walk-in patients about how to access the service according to patient need.
- Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
- Process changes of address/patient details/ mobile numbers etc
- Record and pass on messages.
- Assist with unlocking and locking the surgery and ensure adherence to security procedures.
- Receptionist/ admin staff will contribute to the updating and maintenance of all patient records. This will include the following. The list is not exhaustive:
Update registration and clinical details.
- Input new patient registration data.
Job description
Job responsibilities
RECEPTION DESK
Reception/ admin staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive:
- Handle patients presenting at reception as an emergency in accordance with the practices protocol.
- Provide future/on-the-day appointments in accordance with the practices Access Protocol.
- Advise walk-in patients about how to access the service according to patient need.
- Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
- Process changes of address/patient details/ mobile numbers etc
- Record and pass on messages.
- Assist with unlocking and locking the surgery and ensure adherence to security procedures.
- Receptionist/ admin staff will contribute to the updating and maintenance of all patient records. This will include the following. The list is not exhaustive:
Update registration and clinical details.
- Input new patient registration data.
Person Specification
Experience
Essential
- previous GP experience
- knowledge of EMIS system
Qualifications
Essential
- GCSE grade C or equivalent in English.
- pass in maths
Desirable
- must be able to communicate effectively
- have sympathetic attitude - awareness or of patient needs .
- able to work under pressure
- must be flexible to provide holiday and sick leave cover.
Person Specification
Experience
Essential
- previous GP experience
- knowledge of EMIS system
Qualifications
Essential
- GCSE grade C or equivalent in English.
- pass in maths
Desirable
- must be able to communicate effectively
- have sympathetic attitude - awareness or of patient needs .
- able to work under pressure
- must be flexible to provide holiday and sick leave cover.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.