Medical Receptionist

Job description

Job responsibilities

Job Summary:

We are looking to appoint a Medical Receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks.

You will be responsible for designated administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working alongside our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Job Responsibilities

RECEPTION

· Assisting patients and consulting with members of practice team

· Processing face-to-face, electronic and telephone requests for appointments ensuring callers are directed to the appropriate healthcare professional or service

· Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy

· Taking messages and passing on information

• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

· Assisting with the opening up/locking up of practice premises and maintaining security in accordance with practice protocols

· Processing and distributing incoming and outgoing mail

· Filing and retrieving paperwork

• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required

Process patients’ changes of address – computer data and medical records (have knowledge of practice area)

• Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners
• Undertake statutory and mandatory training as required

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
• Ensure appropriate appointment is offered (both in the practice and externally at YHN, etc.)

CONFIDENTIALITY

· Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

· Maintain an awareness of the Freedom of Information Act.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

· Comply with Practice Health and Safety and Infection Control policies by following agreed safe working procedures

· Actively report Health and Safety hazards and infection hazards immediately

· Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

· Undertaking periodic infection control training (minimum annually)

· Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

· Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

· Reporting incidents using the organisations Incident Reporting System

· Using personal security systems within the workplace according to Practice guidelines

· Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

· The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.

· No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

· The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent, including English and Maths
• Keyboard skills

Desirable

• Previous NHS administrative experience would be helpful but not essential as full training will be given to the successful candidate

Experience

Essential

• High level of accuracy in presentation of information
• Good standard of English speaking and writing
• Organisational and time management skills
• Ability to work in a fast paced, everchanging environment
• Experience of dealing with the public on the phone and face to face
• Attention to accuracy and detail on a consistent basis
• Confident to respond to a range of different people and colleagues in a courteous and professional manner
• Understands the need to maintain data security and confidentiality of information

Desirable

• Experience of working in a GP surgery or an NHS office environment or in any administrative position with transferrable skills and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Beech House Surgery

Address

1 Ash Tree Road

Knaresborough

North Yorkshire

HG5 0UB

Employer's website

https://www.beechhousesurgery.com (Opens in a new tab)