Job summary
We are looking to recruit a Practice Receptionist to join our existing Admin Team.
This is a fantastic opportunity for you to join us in a new modern built GP training and teaching practice.
Support to develop your experience and opportunity for additional training will be provided.
Full time/part time/job share will be considered.
Salary will be dependent on experience and qualification.
Main duties of the job
Provide general assistance to the practice team and project a positive and friendly image
Recieve, assist and direct patients in accessing the appropriate services
Assist Patients on the phone, electronically and in person
Help to maintain the safety and comfort of Patients
Keep Patient records accurate and up to date
Basic literacy and numeracy skills
Basic computer experience
Be able to work in a very busy environment
Being flexable with working hours
Demonstrate motivation, reliability and commitment to team working and the development of others
Flexible, reliable and responsive to change
Willingness to undergo education/training for both practice and service needs
Good interpersonal skills
About us
With us recently moving into a new GP built modern building, we would like you to join our existing Practice team and help with the care towards our patients.
As a GP training and teaching practice we won't shy away from supporting you to want to increase your knowledge and skills.
Job description
Job responsibilities
- Welcome patients and visitors to the practice
- Assist patients on the phone, electronically and in person
- Help maintain the safety and comfort of patients
- Maintain records of appointments and other administrative duties
- Keep patients records accurate and up to date
- Maintain skills and undertake such training and development
- To have a thorough knowledge of all Practice procedures
- Communicate effectively with other team members
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- To work accordance to Practice policies
Job description
Job responsibilities
- Welcome patients and visitors to the practice
- Assist patients on the phone, electronically and in person
- Help maintain the safety and comfort of patients
- Maintain records of appointments and other administrative duties
- Keep patients records accurate and up to date
- Maintain skills and undertake such training and development
- To have a thorough knowledge of all Practice procedures
- Communicate effectively with other team members
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- To work accordance to Practice policies
Person Specification
Qualifications
Essential
- A good standard of General Education including English and maths, good understanding of Information Technology, use of excel, word and office applications,
- English language- both spoken and written, maintaining accurate records and database, good communication skills, on the phone and in writing, a flexible approach and an ability to demonstrate empathy, work as a team, customer/client/Patient facing roles
- prioritisation of tasks,
- working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
Desirable
- Relevant experience within a GP practice
- Holding, or desire to work towards, a recognised qualification for example NVQ or AMSPAR
- Understanding the role of the CQC
Person Specification
Qualifications
Essential
- A good standard of General Education including English and maths, good understanding of Information Technology, use of excel, word and office applications,
- English language- both spoken and written, maintaining accurate records and database, good communication skills, on the phone and in writing, a flexible approach and an ability to demonstrate empathy, work as a team, customer/client/Patient facing roles
- prioritisation of tasks,
- working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
Desirable
- Relevant experience within a GP practice
- Holding, or desire to work towards, a recognised qualification for example NVQ or AMSPAR
- Understanding the role of the CQC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
