Job summary
We are looking for an experienced Care Navigator - Receptionist to join our hard-working team. We are a small
friendly surgery based in Portsmouth. we
look after approximately 9750 patients. If you can work under pressure to high
standards and have excellent interpersonal and communication skills, we would
like to hear from you!
The successful candidates will demonstrate
excellent communicate skills across multiple methods of communication, be able
to work under pressure, be flexible, reliable, and empathetic to our service
users needs and ideally have previous NHS experience (but not essential as
full training will be given).
Main duties of the job
- Receive, assist, signpost patients in accessing the appropriate service or healthcare professional
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
- Receive and make telephone calls as required
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
- Ensure all messages and communications received are accurate and delivered promptly.
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Open and close premises in line with procedure including activation/deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
About us
Kirklands Surgery is a
forward-thinking, patient-centred GP practice committed to delivering
high-quality healthcare to our community. We pride ourselves on being
proactive, inclusive, and responsive to the evolving needs of both our patients
and our team.
Our practice is built on strong values of collaboration,
innovation, and compassion. We embrace new technologies, support professional
development, and foster a positive working environment where every team member
is valued.
Were currently looking to welcome a new staff member who shares
our dedication to excellent care and teamwork. If youre enthusiastic,
adaptable, and eager to contribute to a dynamic practice, wed love to hear
from you.
Job description
Job responsibilities
Job Description
- Receive, assist,signpost patients in accessing the appropriate service or healthcare professional
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
- Receive and make telephone calls as required
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
- Ensure all messages and communications received are accurate and delivered promptly.
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Open and close premises in line with procedure including activation deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
- Ensure the premises are completely secure. Report any security issues accordingly.
Job description
Job responsibilities
Job Description
- Receive, assist,signpost patients in accessing the appropriate service or healthcare professional
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
- Receive and make telephone calls as required
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
- Ensure all messages and communications received are accurate and delivered promptly.
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Open and close premises in line with procedure including activation deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
- Ensure the premises are completely secure. Report any security issues accordingly.
Person Specification
Qualifications
Essential
- Person Specification
- Good standard of general education Essential
- Standard grade mathematics or equivalent Essential
- Standard grade English or equivalent Essential
- Qualification in customer service Essential
Desirable
- Previous experience working in a GP practice or healthcare setting
- Familiarity with clinical systems such as SystmOne
- Understanding of care navigation principles and patient signposting
- Knowledge of NHS policies procedures, and referral pathways
- Experience handling confidential information in line with GDPR
- Ability to manage challenging conversations with empathy and professionalism
- Awareness of safeguarding and patient confidentiality protocols
- Flexibility to adapt to changing priorities and service demands
- Commitment to continuous professional development
Experience
Essential
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Confident using IT systems and able to learn new software
- Ability to work under pressure in a busy environment
- High level of accuracy and attention to detail
- Professional courteous, and empathetic manner
- Ability to maintain confidentiality and handle sensitive information appropriately
- Flexible and adaptable approach to work
- Team player with a proactive attitude
- Commitment to providing high quality patient care
Desirable
- Previous experience working in a GP practice or healthcare setting
- Familiarity with clinical systems such as or SystmOne
- Understanding of care navigation principles and patient signposting
- Knowledge of NHS policies procedures, and referral pathways
- Experience handling confidential information in line with GDPR
- Ability to manage challenging conversations with empathy and professionalism
- Awareness of safeguarding and patient confidentiality protocols
- Flexibility to adapt to changing priorities and service demands
- Commitment to continuous professional development
Experience
Essential
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Confident using IT systems and able to learn new software
- Ability to work under pressure in a busy environment
- High level of accuracy and attention to detail
- Professional courteous, and empathetic manner
- Ability to maintain confidentiality and handle sensitive information appropriately
- Flexible and adaptable approach to work
- Team player with a proactive attitude
- Commitment to providing high quality patient care
Desirable
- Previous experience working in a GP practice or healthcare setting
- Familiarity with clinical systems such as or SystmOne
- Understanding of care navigation principles and patient signposting
- Knowledge of NHS policies procedures, and referral pathways
- Experience handling confidential information in line with GDPR
- Ability to manage challenging conversations with empathy and professionalism
- Awareness of safeguarding and patient confidentiality protocols
- Flexibility to adapt to changing priorities and service demands
- Commitment to continuous professional development
Person Specification
Qualifications
Essential
- Person Specification
- Good standard of general education Essential
- Standard grade mathematics or equivalent Essential
- Standard grade English or equivalent Essential
- Qualification in customer service Essential
Desirable
- Previous experience working in a GP practice or healthcare setting
- Familiarity with clinical systems such as SystmOne
- Understanding of care navigation principles and patient signposting
- Knowledge of NHS policies procedures, and referral pathways
- Experience handling confidential information in line with GDPR
- Ability to manage challenging conversations with empathy and professionalism
- Awareness of safeguarding and patient confidentiality protocols
- Flexibility to adapt to changing priorities and service demands
- Commitment to continuous professional development
Experience
Essential
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Confident using IT systems and able to learn new software
- Ability to work under pressure in a busy environment
- High level of accuracy and attention to detail
- Professional courteous, and empathetic manner
- Ability to maintain confidentiality and handle sensitive information appropriately
- Flexible and adaptable approach to work
- Team player with a proactive attitude
- Commitment to providing high quality patient care
Desirable
- Previous experience working in a GP practice or healthcare setting
- Familiarity with clinical systems such as or SystmOne
- Understanding of care navigation principles and patient signposting
- Knowledge of NHS policies procedures, and referral pathways
- Experience handling confidential information in line with GDPR
- Ability to manage challenging conversations with empathy and professionalism
- Awareness of safeguarding and patient confidentiality protocols
- Flexibility to adapt to changing priorities and service demands
- Commitment to continuous professional development
Experience
Essential
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Confident using IT systems and able to learn new software
- Ability to work under pressure in a busy environment
- High level of accuracy and attention to detail
- Professional courteous, and empathetic manner
- Ability to maintain confidentiality and handle sensitive information appropriately
- Flexible and adaptable approach to work
- Team player with a proactive attitude
- Commitment to providing high quality patient care
Desirable
- Previous experience working in a GP practice or healthcare setting
- Familiarity with clinical systems such as or SystmOne
- Understanding of care navigation principles and patient signposting
- Knowledge of NHS policies procedures, and referral pathways
- Experience handling confidential information in line with GDPR
- Ability to manage challenging conversations with empathy and professionalism
- Awareness of safeguarding and patient confidentiality protocols
- Flexibility to adapt to changing priorities and service demands
- Commitment to continuous professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.