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Stoneham Lane Surgery

Medical Care Co-Ordinator

Information:

This job is now closed

Job summary

Stoneham Lane Surgery has an exciting opportunity for an enthusiastic newcomer to join our friendly team as a part time Care Co-Ordinator

The successful applicant will be enthusiastic, confident, and self-motivated, enjoy working in a challenging, busy environment and ideally will have experience of working with the public in a busy focused environment. Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a working knowledge of Microsoft Office packages is desirable. Full training on our Clinical System will be given.

Main duties of the job

You will work within a broad professional group, as well as with members of the public therefore excellent communication, interpersonal and organisational skills will be of equal importance. You will need be a team player with flexibility, be able to follow protocols and procedures and use own initiative, work efficiently in a busy environment, whilst prioritising workload.

You will be responsible for undertaking a wide range of reception duties and the provision of general support to the wider team. Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, processing of information, and assisting patients and team members as required. This role will involve dealing with a high level of telephone enquiries, face to face contacts and medical administration to deliver patient care.

About us

We are proud to be an organisation which is focused on our patients, employee, training, and development. We welcome applicants who share our values and commitment to come and work with us in a professional, caring, and supportive team.

All staff are rolled into the NHS pension scheme.

A uniform is provided after satisfactory completion of 6 months probationary period.

Please be advised that Stoneham Lane Surgery do not employ registered patients.

Stoneham Lane Surgery is based in a purpose-built spacious accommodation in SO16 2JA (Swaythling area in Southampton) close to Junction 5 of the M27.

This is a non- smoking organisation.

Details

Date posted

13 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4277-03-2025

Job locations

City Gateway

Parkville Road

Southampton

Hampshire

SO16 2JA


Job description

Job responsibilities

The following are the core responsibilities of the medical care coordinator. On occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload/staffing levels:

a. Meet, greet and welcome all patients and visitors, ensure checked in

b. Process and monitor the practice appointment system

c. Answer incoming phone calls promptly, transferring calls and handling callers requests appropriately and timely

d. Confirm patients contact details, check mobiles and address is in catchment area

e. Record data on SystmOne Clinical System and other approved templates

f. Input data into the patients healthcare records as necessary

g. Process repeat prescriptions, ensuring they are processed accurately and efficiently

h. Scanning of patient related documentation, attaching to patients healthcare records

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Photocopy documentation and medical records as required

k. Support all administrative staff, providing cover during staff absences.

l. Support all clinical staff with general tasks as requested.

m. Respond to, patients, team members and external agency requests

n. Maintain a clean, tidy, effective working area at all times

o. Monitor security/CCTV maintain the reception and waiting areas + notice boards

p. Signpost patients to the correct service, manage all queries efficiently

Hours of work:

Sessions are worked over 4 days as follows:-

24 hours minimum per week fixed and non-negotiable + overtime as required

Monday DAY OFF

Tuesday Morning 08.30 - 13.00 (4.5 hours)

Wednesday Afternoon 13.00 - 18.30 (5.5 hours)

Thursday All Day 08.00 - 13.00 & 14.00 - 18.00 (9 hours)

Friday Morning 08.00 - 13.00 (5.0 hours)

Some flexibility with adhoc overtime and additional vaccination sessions will be required of all candidates.

If you have not heard from us within 2 weeks from the closing date you have not been successful

Job description

Job responsibilities

The following are the core responsibilities of the medical care coordinator. On occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload/staffing levels:

a. Meet, greet and welcome all patients and visitors, ensure checked in

b. Process and monitor the practice appointment system

c. Answer incoming phone calls promptly, transferring calls and handling callers requests appropriately and timely

d. Confirm patients contact details, check mobiles and address is in catchment area

e. Record data on SystmOne Clinical System and other approved templates

f. Input data into the patients healthcare records as necessary

g. Process repeat prescriptions, ensuring they are processed accurately and efficiently

h. Scanning of patient related documentation, attaching to patients healthcare records

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Photocopy documentation and medical records as required

k. Support all administrative staff, providing cover during staff absences.

l. Support all clinical staff with general tasks as requested.

m. Respond to, patients, team members and external agency requests

n. Maintain a clean, tidy, effective working area at all times

o. Monitor security/CCTV maintain the reception and waiting areas + notice boards

p. Signpost patients to the correct service, manage all queries efficiently

Hours of work:

Sessions are worked over 4 days as follows:-

24 hours minimum per week fixed and non-negotiable + overtime as required

Monday DAY OFF

Tuesday Morning 08.30 - 13.00 (4.5 hours)

Wednesday Afternoon 13.00 - 18.30 (5.5 hours)

Thursday All Day 08.00 - 13.00 & 14.00 - 18.00 (9 hours)

Friday Morning 08.00 - 13.00 (5.0 hours)

Some flexibility with adhoc overtime and additional vaccination sessions will be required of all candidates.

If you have not heard from us within 2 weeks from the closing date you have not been successful

Person Specification

Qualifications

Essential

  • Good Standard of English language

Desirable

  • Educated to GCSE level or equivalent
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting
Person Specification

Qualifications

Essential

  • Good Standard of English language

Desirable

  • Educated to GCSE level or equivalent
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Employer details

Employer name

Stoneham Lane Surgery

Address

City Gateway

Parkville Road

Southampton

Hampshire

SO16 2JA


Employer's website

https://www.stonehamlanesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stoneham Lane Surgery

Address

City Gateway

Parkville Road

Southampton

Hampshire

SO16 2JA


Employer's website

https://www.stonehamlanesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Lynsey Giles

lynsey.giles@nhs.net

02380671168

Details

Date posted

13 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4277-03-2025

Job locations

City Gateway

Parkville Road

Southampton

Hampshire

SO16 2JA


Supporting documents

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