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The Hawthorns Surgery

RECEPTIONIST/TELEPHONIST

The closing date is 30 May 2025

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Job summary

Looking to recruit a confident and enthusiastic Telephonist/Receptionist into the Team at a friendly but extremely busy 6 partner GP Practice who are committed to the care and wellbeing of others and who will enjoy working as a dedicated team.

This is a temporary position with the possibility of becoming a permanent position. Up to 25 hours per week, 5 days a week, morning and afternoon shifts.

The role entails mainly dealing with booking appointments and dealing with patient queries on the telephone and on the front desk.

Main duties of the job

Candidates must have a good general education, excellent telephone manner and excellent customer service skills, be computer literate and flexible to cover annual leave and sickness cover.

They will work along side the Reception Lead to provide support to ensure the smooth day to day running of Reception and undertake other duties as and when required.

About us

We are a GP Practice with a list size of 11,000 circa led by 6 GP partners, one of which specializes in ENT, a salaried GP, 2 regular Locum GPs, Nursing and Pharmacists Team, Reception, Admin and Management.

We are an advanced Training Practice for GP Registrars and also teach medical students in partnership with Birmingham University.

The Practice also provides in house Minor Surgery, Physio (FCP) and GPwSI ENT services.

We are a forward thinking practice and have fought hard to maintain a personal list system which research has proved to be best practice.

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4276-25-MAY

Job locations

331 Birmingham Road

Wylde Green

Sutton Coldfield

West Midlands

B72 1DL


Job description

Job responsibilities

KEY RESPONSIBILITIES:

Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.

Deal with all General enquires, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages via Emis Tasks, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the visit list on EMIS appointments screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Give out results to patients after the Doctor has actioned.

Handling post.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure reception and the waiting areas are kept tidy.

Job description

Job responsibilities

KEY RESPONSIBILITIES:

Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.

Deal with all General enquires, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages via Emis Tasks, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the visit list on EMIS appointments screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Give out results to patients after the Doctor has actioned.

Handling post.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure reception and the waiting areas are kept tidy.

Person Specification

Qualifications

Essential

  • A basic standard of education to secondary school level.
  • Knowledge of confidentiality and its application.

Desirable

  • A minimum GCSE qualification or equivalent.
  • Involvement in activities which involve teamwork and social interaction with people.

Experience

Essential

  • Experience of working in General Practice or a Health Care Environment
Person Specification

Qualifications

Essential

  • A basic standard of education to secondary school level.
  • Knowledge of confidentiality and its application.

Desirable

  • A minimum GCSE qualification or equivalent.
  • Involvement in activities which involve teamwork and social interaction with people.

Experience

Essential

  • Experience of working in General Practice or a Health Care Environment

Employer details

Employer name

The Hawthorns Surgery

Address

331 Birmingham Road

Wylde Green

Sutton Coldfield

West Midlands

B72 1DL


Employer's website

https://hawthornssurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Hawthorns Surgery

Address

331 Birmingham Road

Wylde Green

Sutton Coldfield

West Midlands

B72 1DL


Employer's website

https://hawthornssurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Lisa Payne

hawthornssurgery@nhs.net

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4276-25-MAY

Job locations

331 Birmingham Road

Wylde Green

Sutton Coldfield

West Midlands

B72 1DL


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