Medical Secretary Administrator

Job summary

Looking to recruit a confident and enthusiastic experienced Administrator to support the Medical Secretary Team including administration of the secretaries' email account. Dealing with general enquiries from patients, data input, referrals, general mail handling.

The ideal candidate will have a background in overall Office Administration from a healthcare setting, ideally from a GP Surgery but this is not essential. You must be able to thrive in a busy working environment and be pro-active in your approach to work.

The successful candidate will report directly to the Office Manager and will work closely with the Surgery Partnership, Clinical & Administration team.

Candidates must have an excellent telephone manner, customer service skills, be computer literate, attention to detail and be flexible and undertake other duties as required in order to maintain the efficient running of the Practice.

Previous NHS GP Practice experience preferred but not essential.

Main duties of the job

Action and respond to emails received via the secretary email account and forward emails to relevant staff or departments as required.

Dealing with patient questions and queries.

Assisting the medical secretaries with referral administration including physiotherapy, podiatry, radiology, fit test referrals and Community referrals.

Keeping patients updated on referral status.

Smear recalls.

Tasks involving booking appointments, sending correspondence to patients and consultants.

Emailing sick notes to patients.

ENT reminders and sending ENT consultations to other surgeries.

Assisting with 24 Hr BP to upload and task Doctor with results.

Fire alarm test once a week.

Daybook tasks to be checked throughout the day and completed as soon as possible.

Docman to be checked daily and action taken as per instruction from GP. These must be completed when dealt with.

Registrations and deductions of patients.

Scanning correspondence to patients records.

About us

Hawthorns Surgery is a renowned CQC rated GOOD surgery in Wylde Green, Sutton Coldfield. The Surgery currently is led by a 6 like-minded GP Partnership. It is a busy Surgery with a patient list size of 11000 circa. The Hawthorns Surgery is an undergraduate and postgraduate training Surgery. Hawthorns is a forward thinking Surgery and have fought hard to maintain a personal list system which research has proved to be best Surgery. The Surgery has an exceptional clinical and non-clinical team with outstanding staff retention rates. The Surgery operates out of a purpose built premises, offering facilities to provide patient centred medicine supported by EMIS Web (clinical system).

The surgery also provides an in house Minor Surgery, Physio (FCP) and GPwSI ENT services.

A strong support team is in place to deliver the service including Practice Nurses, Clinical Pharmacists, Social Prescriber, Physician Associate, Paramedics, Clinical Coders/Scanners, Practice Secretaries, experienced and fully trained Reception team and a designated Prescription team.