Receptionist Call Handler

Job summary

An opportunity has arisen within our reception team for a team player with a can do attitude who thrives working in a busy, demanding and ever-changing customer service environment. The majority of the work will be telephone based which requires a skill set to efficiently deal with high call volumes whilst maintaining a pleasant and caring manner.

In addition you will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors arriving at the practice. The work pattern is part time Monday to Friday and some Saturdays. Flexibility to cover additional shifts due to annual leave, training and sickness is an essential requirement of this role. Previous call centre experience is desirable.

Main duties of the job

Key Areas of Responsibility:

• Ensure a professional and efficient reception service is provided to patients and other visitors
• Deal with general enquiries and explain practice procedures where required
• Make new and follow-up appointments
• Communicate test results in an accurate manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Enter patient information on to the practice clinical system as required
• Process prescriptions and deal with enquiries
• Receive payment for non-NHS services provided
• Open and distribute practice mail
• Keep waiting area tidy and ensure information is up to date
• General administrative duties
• Undertake a share of communal duties and any other additional duties appropriate to the post as requested by the Office Manager, Practice Manager or Partners

About us

FPHC currently provides Primary Health Care Services forover 14000 registered patients.We are one of the largest primary care practices in Bath

We also have a satellite clinic providing both nursing and medical appointments at Bath Spa University

We are dedicated to providing the highest standard of care to our patients and regularly receive positive feedback

The practice is managed by four GP partners (two male and two female) and a Practice Manager and Operations Manager. The practice is supported by 6 additional salaried GPs, a clinical team of some 40 Healthcare professional including nurses, HCAs, plus management, administrative and reception teams.

There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. The practice is a very comfortable place to work, well maintained with a good team of friendly staff. There is a relaxed atmosphere at the surgery and the environment is very pleasant to work in.