Job summary
We are seeking an enthusiastic, reliable, and proactive individual to join our friendly and high-performing team. As a key member of our reception team, you will play a crucial role in supporting both patients and clinical staff to ensure the smooth running of day-to-day practice operations. This is a busy and varied role requiring excellent communication, multitasking, and administrative skills
The ideal candidate will enjoy working in a patient-facing environment, demonstrate a professional and compassionate approach, and be confident using IT systems. While experience as a Medical Receptionist and knowledge of Emis, Docman, Accurx are desirable, full training will be provided. A commitment to confidentiality and a proven ability to follow processes are essential
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Please refer to the full job description and person specification for further information on this role.
Working Hours:Monday to Friday, 37 hours per weekShift Pattern:A mix of early and late shifts, including two late shifts per week
- Early Shift: 08:00 16:00
- Late Shift: 10:45 18:45
Start Date:As soon as possible
About us
Lambgates Health Centre is a semi-rural, two-partner practice located in the picturesque town of Hadfield, nestled in the High Peak of Derbyshire. We serve a patient population of 7,240 and benefit from proximity to local amenities and stunning surrounding landscapes.
Our modern, purpose-built premises support our role as a well-established training practice for GP registrars, foundation doctors, and medical students.
We are a well-managed, proactive GMS practice with a strong commitment to delivering high-quality care through a skilled and dedicated multidisciplinary team.
We operate a fully computerised, paperless system using EMIS Web.
We encourage you to visit our website and Facebook page to learn more about our team, the services we offer, and our mission and approach to patient care.
Job description
Job responsibilities
Reception & Patient Interaction
- Greet patients warmly and professionally, both in person and over the phone
- Book, amend, and manage patient appointments via the clinical system
- Process telephone and online appointment and triage requests
- Signpost patients to the correct service or clinician using practice protocols
- Handle queries from patients, relatives, external organisations, and healthcare professionals with sensitivity and accuracy
- Provide clear information on how to access medical services, including urgent care
- Ensure the waiting area remains tidy, welcoming, and safe at all times
- Follow pracitce policies
Administrative Duties
- Maintain accurate patient records, including coding and data entry using EMIS Web or equivalent systems
- Process new and temporary patient registrations
- Scan and file patient-related documentation and correspondence
- Assist in managing repeat prescriptions and liaise with local pharmacies
- Prepare patient letters, referrals, and follow-up correspondence as directed
- Support with insurance requests, Subject Access Requests (SARs), DVLA forms, etc.
- Monitor and order office supplies, stationery
- Undertake occasional local errands, such as purchasing staff or office supplies.
Team & Practice Support
- Collaborate closely with GPs, nurses, managers, and the wider practice team
- Participate in reception rotas, including opening/closing procedures and lunchtime
- Cover for absent team members and assist in general admin tasks as needed
- Support the Practice Manager and clinical team with projects such as patient engagement (e.g., Patient Participation Group) and health promotion activities
- Attend team meetings, training sessions, and contribute to audit and quality improvement work
- Act as a chaperone when required and in line with practice policy
Key Requirements
- Excellent communication and interpersonal skills
- Highly organised with the ability to prioritise and manage multiple tasks
- A professional, respectful, and caring approach toward patients and colleagues
- Strong IT skills; experience with EMIS Web, Docman, and Accurx is highly desirable (Training Provided)
- Understanding of confidentiality, GDPR, and patient privacy
- Ability to work under pressure in a fast-paced environment
- Committed to upholding Equality, Diversity & Inclusion principles
- Ensure all required Statutory and Mandatory training relevant to your role is completed as it becomes due
Training and DevelopmentA full induction programme will be provided, along with ongoing support, mentoring, and opportunities for professional development. The role includes mandatory training and participation in service improvement initiatives. Youll also contribute to a culture of continuous learning and quality care.
Job description
Job responsibilities
Reception & Patient Interaction
- Greet patients warmly and professionally, both in person and over the phone
- Book, amend, and manage patient appointments via the clinical system
- Process telephone and online appointment and triage requests
- Signpost patients to the correct service or clinician using practice protocols
- Handle queries from patients, relatives, external organisations, and healthcare professionals with sensitivity and accuracy
- Provide clear information on how to access medical services, including urgent care
- Ensure the waiting area remains tidy, welcoming, and safe at all times
- Follow pracitce policies
Administrative Duties
- Maintain accurate patient records, including coding and data entry using EMIS Web or equivalent systems
- Process new and temporary patient registrations
- Scan and file patient-related documentation and correspondence
- Assist in managing repeat prescriptions and liaise with local pharmacies
- Prepare patient letters, referrals, and follow-up correspondence as directed
- Support with insurance requests, Subject Access Requests (SARs), DVLA forms, etc.
- Monitor and order office supplies, stationery
- Undertake occasional local errands, such as purchasing staff or office supplies.
Team & Practice Support
- Collaborate closely with GPs, nurses, managers, and the wider practice team
- Participate in reception rotas, including opening/closing procedures and lunchtime
- Cover for absent team members and assist in general admin tasks as needed
- Support the Practice Manager and clinical team with projects such as patient engagement (e.g., Patient Participation Group) and health promotion activities
- Attend team meetings, training sessions, and contribute to audit and quality improvement work
- Act as a chaperone when required and in line with practice policy
Key Requirements
- Excellent communication and interpersonal skills
- Highly organised with the ability to prioritise and manage multiple tasks
- A professional, respectful, and caring approach toward patients and colleagues
- Strong IT skills; experience with EMIS Web, Docman, and Accurx is highly desirable (Training Provided)
- Understanding of confidentiality, GDPR, and patient privacy
- Ability to work under pressure in a fast-paced environment
- Committed to upholding Equality, Diversity & Inclusion principles
- Ensure all required Statutory and Mandatory training relevant to your role is completed as it becomes due
Training and DevelopmentA full induction programme will be provided, along with ongoing support, mentoring, and opportunities for professional development. The role includes mandatory training and participation in service improvement initiatives. Youll also contribute to a culture of continuous learning and quality care.
Person Specification
Experience
Essential
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Awareness of GDPR and data protection principles.
- Ability to maintain confidentiality and discretion at all times.
- Polite and confident
- Reliable and punctual
- Flexible and cooperative
- Willingness to learn and adapt to new systems and processes.
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
- Competent in the use of MS Office applications
- Clinical IT system user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
- AMSPAR Receptionist Qualification
Person Specification
Experience
Essential
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Awareness of GDPR and data protection principles.
- Ability to maintain confidentiality and discretion at all times.
- Polite and confident
- Reliable and punctual
- Flexible and cooperative
- Willingness to learn and adapt to new systems and processes.
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
- Competent in the use of MS Office applications
- Clinical IT system user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
- AMSPAR Receptionist Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
