Job summary
Howdale Group Practice is looking to welcome a receptionist to join our team on a permanent basis. This role will involve working at both our Howdale and Marham sites.
Main duties of the job
To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, the
distribution of information, messages and enquiries for the clinical team,
liaising with multi-disciplinary team members and external agencies such as
secondary care and community service providers.
About us
We are
based across two sites, Downham Market and Marham. We offer:
-
25 days holiday plus bank holidays
-
A friendly and supportive work environment
-
NHS pension
-
Free on-site parking
Job description
Job responsibilities
-
Maintain
and monitor the practice appointment system
-
Process
personal, telephone and e-requests for appointments
-
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
-
Signpost
patients to the correct service
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Photocopy
documentation as required
-
Data
entry of new and temporary registrations and relevant patient information as
required
-
Input
data into patients healthcare records as necessary
-
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
-
Manage
all queries as necessary in an efficient manner
-
Carry
out system searches as requested
-
Maintain
a clean, tidy, effective working area at all times
-
Monitor
and maintain the reception area and notice boards
-
Support
all clinical staff with general tasks as requested
-
Partake
in audit as directed by the audit lead
-
Support
administrative staff, providing cover during staff absences
-
Action
incoming emails and correspondence as necessary
-
Scan
patient related documentation and attach scanned documents to patients
healthcare records
-
Complete
opening and closing procedures in accordance with the duty rota
-
Support
the health promotion lead and display promotional material on the allocated
noticed boards and in the waiting room
Job description
Job responsibilities
-
Maintain
and monitor the practice appointment system
-
Process
personal, telephone and e-requests for appointments
-
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
-
Signpost
patients to the correct service
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Photocopy
documentation as required
-
Data
entry of new and temporary registrations and relevant patient information as
required
-
Input
data into patients healthcare records as necessary
-
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
-
Manage
all queries as necessary in an efficient manner
-
Carry
out system searches as requested
-
Maintain
a clean, tidy, effective working area at all times
-
Monitor
and maintain the reception area and notice boards
-
Support
all clinical staff with general tasks as requested
-
Partake
in audit as directed by the audit lead
-
Support
administrative staff, providing cover during staff absences
-
Action
incoming emails and correspondence as necessary
-
Scan
patient related documentation and attach scanned documents to patients
healthcare records
-
Complete
opening and closing procedures in accordance with the duty rota
-
Support
the health promotion lead and display promotional material on the allocated
noticed boards and in the waiting room
Person Specification
Knowledge and skills
Essential
- Experience of working with the general public
- Have excellent communications skills (written and oral)
- Ability to work as a team and autonomously
- Polite and cooperative
Desirable
- Ideally have experience working in primary care and with SystmOne
Person Specification
Knowledge and skills
Essential
- Experience of working with the general public
- Have excellent communications skills (written and oral)
- Ability to work as a team and autonomously
- Polite and cooperative
Desirable
- Ideally have experience working in primary care and with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.