Job summary
Downend Health Group is a large, well-established practice, providing health services to the local residents of Downend and the surrounding locality. We employ nearly 100 staff across two sites and as an approved GP training practice, are proud to offer teacher and training opportunities.
We are excited to offer the vacancy of Human Resources Lead. This is a fantastic opportunity for anyone with Human Resources knowledge, to grow within our team. We are looking to recruit for up to 30 hours a week, working hours to be discussed.
The successful candidate will carry out a wide range of HR tasks that will span the employee life cycle, from carrying out recruitment and employment processes for new starters, to ensuring precise management of holiday entitlement, training and personnel records.
It is important that the candidate is:
- IT literate and able to maintain accurate & confidential databases.
- Has a solution orientated approach, with the ability to multitask and prioritise workload to ensure effective use of time.
- Strong interpersonal skills and the ability to build effective relationships with people is important.
- An effective communicator who can explain complex concepts, policies and HR processes.
- Aware of robust governance.
- Able to maintain the strictest confidentiality relating to all aspects of the role
Committed to continuous development and improvement.
Main duties of the job
1.1.
To
be the first point of contact for all HR related queries within the practice.
The post holder will administer HR related documentation and ensure that the
relevant HR database is up to date, accurate and complies with legislation.
1.2.The
post-holder will support the Executive Managers and be responsible for the
administration of HR related documentation and to ensure this is compliant with
legislation.
About us
Downend Health Group was formed in 2018 due to the
merger of two well established practices located in the suburbs of Bristol, The
Willow Surgery and Christchurch Family Medical Centre. The Group operates from
two purpose-built premises located less than a mile apart and situated close to
Page Park, Staple Hill.
This excellent
facility offers patients a family friendly service with efficient and easy
access to a highly trained team of health care professionals. The medical team
comprises GPs, clinical pharmacists, paramedics, nurses and phlebotomists.
The surgery provides modern healthcare services and
both buildings offer a calm, welcoming environment for patients, with enhanced
and pleasant working conditions for clinicians and staff. The GPs are
enthusiastic about the capacity their premises provide as they can offer
services to the wider community, including acupuncture, physiotherapy, and
counselling.
Currently, we provide extended hour surgeries 7.15am
to 6.45pm from Monday to Friday. We are currently closed on a Saturday and
Sunday, but this could change in the future.
We provide a programme of in-house education and
are a teaching and training practice. We are also approved to take GP retainers
and to teach medical students.
We use EMIS Web and electronic prescribing. We also
use Docman scanning software to allow efficient scanning and letter management
across both sites.
For this role, the annual leave
entitlement is 25 days per annum, plus bank holidays, pro-rata.
Job description
Job responsibilities
1.1.
To be the first point of contact for all HR queries,
across both sites
1.2.
To administer all HR related documentation, such as
contracts of employment and staff handbook. Issue change of hour letters and
update spreadsheet.
1.3.
Recruiting staff which involves developing job
descriptions and person specifications. Preparing job adverts, checking
application forms, shortlisting and notifying candidates. Some input will be required from the relevant
manager. Place job adverts on relevant recruitment platforms including NHS jobs
and the practice website, and liaise with Avon LMC and One Care
1.4.
Liaise with Mentor, the practice HR Consultants as
necessary.
1.5.
Interpret advice received on complex HR matters to
then recommend a course of action to the Business Manager for agreement.
1.6.
Play a Leadership role on behalf of the Executive
Manager or Business Manager on specific Projects agreed with the post holder
and as required by the Practice.
1.7.
Liaise with Occupational Health with regard to staff referral.
1.8.
Assist the Executive Manager with regards to
documentation and processes relating to grievance or disciplinary
procedures.
1.9.
Provide induction training, all necessary
documentation, systems and procedures to promote good staff relations,
motivation and performance.
1.10.
Responsible for in-house mandatory training, booking
courses and sending staff reminders.
1.11.
Analyse training needs in conjunction with the
relevant managers and the GPs.
1.12.
Manage staff training records via Team Net.
1.13.
Manage records for annual leave.
1.14.
Manage records for sick leave. Manage the
documentation for this process.
1.15.
Ensuring high levels of attention to detail and
accuracy with regards to completion of all necessary documentation associated
with the role.
1.16.
Working cooperatively within teams and respect the
skills and expertise of your colleagues.
1.17.
Ensuring the rules of GDPR, Caldicott, Freedom of
Information Act and those issued by the NHS and CCG are understood and fully
implemented.
1.18.
Prepare the Staff Payroll and respond to payroll
related queries with the assistance of the Finance Manager.
1.19.
Administer the necessary DBS checks for all staff and
check ID. Review these on a regular basis.
1.20.
Review the staff immunisation history with the
assistance of the Lead Nurse
1.21.
Authority to use DHG credit card for placing flower
orders.
1.22.
Regular report management on HR matters and
identifying patterns that may impact on practice performance.
1.23.
Maintain all confidential databases.
Job description
Job responsibilities
1.1.
To be the first point of contact for all HR queries,
across both sites
1.2.
To administer all HR related documentation, such as
contracts of employment and staff handbook. Issue change of hour letters and
update spreadsheet.
1.3.
Recruiting staff which involves developing job
descriptions and person specifications. Preparing job adverts, checking
application forms, shortlisting and notifying candidates. Some input will be required from the relevant
manager. Place job adverts on relevant recruitment platforms including NHS jobs
and the practice website, and liaise with Avon LMC and One Care
1.4.
Liaise with Mentor, the practice HR Consultants as
necessary.
1.5.
Interpret advice received on complex HR matters to
then recommend a course of action to the Business Manager for agreement.
1.6.
Play a Leadership role on behalf of the Executive
Manager or Business Manager on specific Projects agreed with the post holder
and as required by the Practice.
1.7.
Liaise with Occupational Health with regard to staff referral.
1.8.
Assist the Executive Manager with regards to
documentation and processes relating to grievance or disciplinary
procedures.
1.9.
Provide induction training, all necessary
documentation, systems and procedures to promote good staff relations,
motivation and performance.
1.10.
Responsible for in-house mandatory training, booking
courses and sending staff reminders.
1.11.
Analyse training needs in conjunction with the
relevant managers and the GPs.
1.12.
Manage staff training records via Team Net.
1.13.
Manage records for annual leave.
1.14.
Manage records for sick leave. Manage the
documentation for this process.
1.15.
Ensuring high levels of attention to detail and
accuracy with regards to completion of all necessary documentation associated
with the role.
1.16.
Working cooperatively within teams and respect the
skills and expertise of your colleagues.
1.17.
Ensuring the rules of GDPR, Caldicott, Freedom of
Information Act and those issued by the NHS and CCG are understood and fully
implemented.
1.18.
Prepare the Staff Payroll and respond to payroll
related queries with the assistance of the Finance Manager.
1.19.
Administer the necessary DBS checks for all staff and
check ID. Review these on a regular basis.
1.20.
Review the staff immunisation history with the
assistance of the Lead Nurse
1.21.
Authority to use DHG credit card for placing flower
orders.
1.22.
Regular report management on HR matters and
identifying patterns that may impact on practice performance.
1.23.
Maintain all confidential databases.
Person Specification
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Good personal organisation
- Thoroughness and accuracy
- Ability to accurately follow guidance from Mentor (or equivalent employment law advisor)
- Ability to interpret complex data and explain processes and policies to Staff
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Ability to work without direct supervision, determine own workload priorities.
- Ability to use own judgement, resourcefulness and common sense
- Ability to multi-task, especially under pressure
- Ability to stay calm under all circumstances
- Able to work in a constantly changing environment
- Flexibility of working across both sites
- Effective time management and the ability to adhere to strict timeframes
- Ability to implement efficiencies within the HR department
- IT literate
Qualifications
Essential
- Good general education including GCSE Maths and English Grade C or above
- Demonstrable commitment to professional development
Experience
Essential
- Demonstrable understanding of Primary Care & the CQC with regard to human resources and the information /documentation required for new employees
- Demonstrable experience of working with an integrated multi-skilled team
- Demonstrable experience of working as part of a team
- Good understanding of relevant HR legislation and requirements
Person Specification
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Good personal organisation
- Thoroughness and accuracy
- Ability to accurately follow guidance from Mentor (or equivalent employment law advisor)
- Ability to interpret complex data and explain processes and policies to Staff
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Ability to work without direct supervision, determine own workload priorities.
- Ability to use own judgement, resourcefulness and common sense
- Ability to multi-task, especially under pressure
- Ability to stay calm under all circumstances
- Able to work in a constantly changing environment
- Flexibility of working across both sites
- Effective time management and the ability to adhere to strict timeframes
- Ability to implement efficiencies within the HR department
- IT literate
Qualifications
Essential
- Good general education including GCSE Maths and English Grade C or above
- Demonstrable commitment to professional development
Experience
Essential
- Demonstrable understanding of Primary Care & the CQC with regard to human resources and the information /documentation required for new employees
- Demonstrable experience of working with an integrated multi-skilled team
- Demonstrable experience of working as part of a team
- Good understanding of relevant HR legislation and requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
