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Little London Surgery

Receptionist

The closing date is 21 February 2026

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Job summary

We are looking to appoint a Receptionist to join our friendly GP practice on a fixed-term maternity cover contract.

The role involves providing a high-quality reception and administrative service to patients and supporting the wider practice team. The successful candidate will be patient-focused, organised, and able to work effectively in a busy primary care environment.

This post is for 23 hours per week and is offered on National Minimum Wage, dependent on age. Experience in a GP practice and use of EMIS Web is preferred but not essential, as training will be provided.

Main duties of the job

  • Receive, assist, and direct patients accessing the practice, both in person and by telephone
  • Book, amend, and cancel appointments using EMIS Web
  • Handle patient queries in a professional, calm, and confidential manner
  • Signpost patients appropriately in line with practice protocols
  • Process repeat prescription requests in accordance with practice procedures
  • Maintain accurate and up-to-date patient records on EMIS
  • Manage incoming and outgoing correspondence, including electronic communications
  • Support clinicians and the wider practice team as required
  • Maintain confidentiality and comply with GDPR, data protection, and practice policies
  • Contribute to a positive and supportive team environment

About us

Little London Surgery is a busy GP practice providing primary care services to our local patient population. We are committed to delivering high-quality, patient-centred care and to supporting the wellbeing and development of our staff.

We offer a supportive team environment, structured induction, and ongoing training.

Details

Date posted

08 February 2026

Pay scheme

Other

Salary

Depending on experience NMW

Contract

Fixed term

Duration

10 months

Working pattern

Part-time, Flexible working

Reference number

A4252-26-0001

Job locations

Little London Surgery

Walsall

West Midlands

WS1 3EP


Job description

Job responsibilities

Contract: Fixed-term Maternity Cover

Hours: 23 hours per week

Responsible to: Practice Manager / Reception Supervisor

Job purpose

To provide an efficient, courteous, and confidential reception and administrative service to patients and staff, supporting the smooth running of the GP practice.

Duties and responsibilities:

  • Provide front-of-house and telephone reception services
  • Use EMIS Web to manage appointments and patient records
  • Deal with patient requests and queries in a sensitive and professional manner
  • Ensure patient confidentiality is maintained at all times
  • Support administrative tasks as required
  • Comply with all practice policies and procedures, including safeguarding, infection control, and health and safety

Job description

Job responsibilities

Contract: Fixed-term Maternity Cover

Hours: 23 hours per week

Responsible to: Practice Manager / Reception Supervisor

Job purpose

To provide an efficient, courteous, and confidential reception and administrative service to patients and staff, supporting the smooth running of the GP practice.

Duties and responsibilities:

  • Provide front-of-house and telephone reception services
  • Use EMIS Web to manage appointments and patient records
  • Deal with patient requests and queries in a sensitive and professional manner
  • Ensure patient confidentiality is maintained at all times
  • Support administrative tasks as required
  • Comply with all practice policies and procedures, including safeguarding, infection control, and health and safety

Person Specification

Experience

Essential

  • Person specification
  • Essential criteria:
  • Experience in a receptionist or customer-facing role
  • Good communication skills, both verbal and written
  • Confident using IT systems
  • Ability to work under pressure in a busy environment
  • Professional and empathetic approach
  • Understanding of the importance of confidentiality

Desirable

  • Experience working in a GP practice or NHS setting
  • Experience using EMIS Web
  • Knowledge of primary care services
Person Specification

Experience

Essential

  • Person specification
  • Essential criteria:
  • Experience in a receptionist or customer-facing role
  • Good communication skills, both verbal and written
  • Confident using IT systems
  • Ability to work under pressure in a busy environment
  • Professional and empathetic approach
  • Understanding of the importance of confidentiality

Desirable

  • Experience working in a GP practice or NHS setting
  • Experience using EMIS Web
  • Knowledge of primary care services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Little London Surgery

Address

Little London Surgery

Walsall

West Midlands

WS1 3EP


Employer's website

https://www.littlelondonsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Little London Surgery

Address

Little London Surgery

Walsall

West Midlands

WS1 3EP


Employer's website

https://www.littlelondonsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Rachel Johnson

rachel.johnson7@nhs.net

01922628280

Details

Date posted

08 February 2026

Pay scheme

Other

Salary

Depending on experience NMW

Contract

Fixed term

Duration

10 months

Working pattern

Part-time, Flexible working

Reference number

A4252-26-0001

Job locations

Little London Surgery

Walsall

West Midlands

WS1 3EP


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