Receptionist

Cam & Uley Family Practice

The closing date is 15 May 2025

Job summary

Cam & Uley Family Practice is a busy friendly practice of 11,000 patients. We are looking for someone to join our great reception team, to work 29.5 hours over 4 days.

Monday - 8am - 6pm (1hour lunch unpaid)

Wednesday and Thursday - 1pm - 6.30pm

Friday - 8am - 6.30pm (1 hour lunch unpaid)

This is an exciting opportunity to join a well established practice.

You will provide a friendly and professional service to our patients, demonstrating good communication and organisational skills. You will have the ability to work both independently and as part of a wider team; to use initiative and discretion.

Main duties of the job

Ideally you will have previous reception experience, preferably in an NHS setting. Working with SystmOne would be an advantage but is not essential. You will be IT competent, with excellent communication and interpersonal skills.

Duties will include answering phones, dealing with patients face to face, care navigation and signposting, scanning documents, prescriptions and other administrative tasks requested by the GPs and the management team.

You should be smart and well presented, adhering to the Practice dress code.

About us

We are a teaching practice. We have 4 GP partners, 6 GPs, a paramedic, 3 GP trainees, a clinical pharmacist, 6 nurses and 4 HCAs and a large team of administrative staff. We have 2 sites, the second being a dispensing surgery and you will be expected to be able to work at either site.

Benefits include:

NHS Pension scheme

25 days annual leave (pro rata)

Date posted

01 May 2025

Pay scheme

Other

Salary

£12.37 an hour rising to £12.51 following 3-month probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A4251-25-0001

Job locations

Fairmead

Cam

Gloucestershire

GL11 5NE

42 The Street

Uley

Dursley

Gloucestershire

GL11 5SY

Job description

Job responsibilities

Direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols.

Email, scan documents and photocopy as requested.

Be able to cover all reception positions and administrative duties as necessary.

Process requests for appointments from patients by telephone and in person.

Deal with visit requests

Participate in any training programme implemented by the practice as part of this employment.

Job description

Job responsibilities

Direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols.

Email, scan documents and photocopy as requested.

Be able to cover all reception positions and administrative duties as necessary.

Process requests for appointments from patients by telephone and in person.

Deal with visit requests

Participate in any training programme implemented by the practice as part of this employment.

Person Specification

Experience

Desirable

Previous experience of working as a receptionist in an NHS setting is desirable but not essential.
Experience of working on SystmOne would be an advantage.

Person Specification

Experience

Desirable

Previous experience of working as a receptionist in an NHS setting is desirable but not essential.
Experience of working on SystmOne would be an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cam & Uley Family Practice

Address

Fairmead

Cam

Gloucestershire

GL11 5NE

Employer's website

https://cam-and-uley.nhs.uk (Opens in a new tab)

Employer details

Employer name

Cam & Uley Family Practice

Address

Fairmead

Cam

Gloucestershire

GL11 5NE

Employer's website

https://cam-and-uley.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Management Lead Admin

Tanya Green

tanya.green1@nhs.net

01453540066

Date posted

01 May 2025

Pay scheme

Other

Salary

£12.37 an hour rising to £12.51 following 3-month probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A4251-25-0001

Job locations

Fairmead

Cam

Gloucestershire

GL11 5NE

42 The Street

Uley

Dursley

Gloucestershire

GL11 5SY

Privacy notice

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