Job responsibilities
The following
are the core responsibilities of the PCN manager. There may be, on occasion,
a requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
PCN
DES/Contractual Requirements
a.
To
work closely with the relevant teams and practices to support network
implementation and standardisation of agreed service change, contracts, policies,
pathways and quality improvement whilst acting as the point of contact for
PMs with regard to delivery of a PCN project/scheme
b.
To
co-ordinate the delivery of enhanced services and other service submissions
on behalf of the PCN
c.
To
monitor and check the accuracy of the any submissions for enhanced services
and contractual requirements on behalf of the PCN and to ensure that all
claims are submitted in good time and payment made and received
d.
To
support delivery of QOF, incentive schemes, QIPP and other quality or cost
effectiveness initiatives
e.
To
work as part of a multi-disciplinary team and to provide day-to-day
managerial supervision to the PCN by leading and supporting quality
improvement and performance
f.
To
collate feedback/analysis data on behalf of the PCN to report to the ICB
Staff
Management/Human Resources
g.
To
support recruitment, induction and training of new PCN staff and to ensure
that all have the appropriate qualifications, registrations, training,
accreditation and requisite skills to undertake the duties required of them
at each practice
h.
For
PCN shared staff, ensure all HR records are complete and in date, for example
DBS checks, covid passes, business cover on driving licenses etc.
i.
To
help staff within the PCN to understand and support the delivery of its
strategic objectives and outcomes framework
Finance
j.
To
monitor expenditure, plan and monitor income and cash flow to ensure that
income is maximised and that funds are available as required and practice
allocation of resources if fair and equitable
k.
To
ensure financial risks are recognised and appropriate action taken
l.
To
present financial plans, strategic goals and any monitoring information and
reports to the PCN on an as required basis
Strategy
m.
To
provide management oversight at board/strategic meetings
n.
To
work with the PCN clinical directors and constituent practices for strategic
and operational planning processes to support the PCNs objectives
o.
To
establish a business development plan
p.
To
create a business continuity plan
Projects
q.
To
liaise and work with different practices on an ad-hoc project basis
r.
To
be accountable for all projects and to ensure patient safety and quality of
care is always considered and establish necessary monitoring and tracking
processes
s.
To
develop and run administrative systems for PCN collaboration projects
t.
To
contribute to public health campaigns (e.g. flu/covid clinics) through advice
or direct care
Regulatory
u.
To
ensure the PCNs compliance with GDPR and FOI along with other relevant
legislation and professional standards from GMC/BMA and LMC guidance
v.
To
review any latest guidance and to liaise with both PCN staff and PM to ensure
that all are aware of and conform to NHS E, NICE, CQC requirements
w.
To
manage risks and issues with supporting outcomes. These are to be reported to
the PCN clinical director
x.
To
contribute to and embrace the spectrum of clinical governance
Complaints
y.
To
assist in the resolution of any complaints, resolving informal complaints
locally and assisting in the investigation of and response to formal
complaints as required
Other
z.
To
develop yourself and the role through participation in training and service
redesign activities.
aa. To undertake all mandatory training
and induction programmes
bb. To attend a formal appraisal with the
Clinical Directors at least every 12 months. Once a performance/training
objective has been set, progress will be reviewed on a regular basis so that
new objectives can be agreed
Other Requirements
In addition to
the primary responsibilities, the PCN manager may be requested to:
a.
Undertake
any tasks consistent with the level of the post and the scope of the role,
ensuring that work is delivered in a timely and effective manner
b.
Duties
may vary from time to time without changing the general character of the post
or the level of responsibility.