Job summary
Buckfastleigh Medical Centre is seeking an additional member of staff to support our Medical Secretarial / Admin Team.
You will be required to work Monday to Thursday, 9am - 5pm.
Closing date for the role is Tuesday 7th April
Interviews to be held on Thursday 16th April
Main duties of the job
- Typing and processing patient letters, reports and activity relating to referrals, insurance company reports, SAR requests and to whom it may concern letters.
- Record relevant patient data on practice clinical system providing an excellent audit trail
- Taking Messages
- Action and pick up tasks and emails sent to you and the admin work group, dealing with urgent requests as soon as possible
- Responding to patient enquiries via telephone, email or in person
- Answering patient queries about referrals
- Chasing up hospital appointments and test results where appropriate
- Ensuring urgent and 2ww (fast track) referrals are booked through NHS electronic referral service, previously known as Choose and Book (or future referral method, if changes) and appointments made as soon as possible after GP referred
- Maintaining outstanding activity/worklist and rejected referrals on the system
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Carrying out any other delegated duties considered appropriate to the post.
- Respond to patient enquiries via telephone, email or in person
- Processing repeat prescriptions
- Visiting local care homes to complete comprehensive care plans
- Liaising with LD & SMI patients to arrange annual reviews
About us
Buckfastleigh Medical Centre is a welcoming, community-focused GP practice at the heart of Buckfastleigh, Devon. We take real pride in providing compassionate, patient-centred care and building lasting relationships with the people we serve.
We are a close-knit and supportive team made up of 5 GP partners and 2 salaried GPs, working alongside 4 experienced practice nurses and 1 healthcare assistant, as well as a dedicated administrative team. Together, we create a friendly and collaborative working environment where everyones contribution is valued and staff are encouraged to grow and develop.
As a practice, we are committed to delivering high-quality care while maintaining a personal touch. We understand the importance of continuity, teamwork, and supporting one another through the day-to-day demands of primary care.
Joining Buckfastleigh Medical Centre means becoming part of a team that genuinely caresabout our patients, our community, and each other.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager/Business Manager, dependent on current and evolving Practice workload and staffing levels:
- Typing and processing patient letters, reports and activity relating to referrals, insurance company reports, SAR requests and to whom it may concern letters.
- Record relevant patient data on practice clinical system providing an excellent audit trail
- Taking Messages
- Action and pick up tasks and emails sent to you and the admin work group, dealing with urgent requests as soon as possible
- Responding to patient enquiries via telephone, email or in person
- Answering patient queries about referrals
- Chasing up hospital appointments and test results where appropriate
- Ensuring urgent and 2ww (fast track) referrals are booked through NHS electronic referral service, previously known as Choose and Book (or future referral method, if changes) and appointments made as soon as possible after GP referred
- Maintaining outstanding activity/worklist and rejected referrals on the system
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Carrying out any other delegated duties considered appropriate to the post.
- Respond to patient enquiries via telephone, email or in person
- Processing repeat prescriptions
- Visiting local care homes to complete comprehensive care plans
- Liaising with LD & SMI patients to arrange annual reviews
This role is ever evolving and therefore duties are likely to change from time to time
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager/Business Manager, dependent on current and evolving Practice workload and staffing levels:
- Typing and processing patient letters, reports and activity relating to referrals, insurance company reports, SAR requests and to whom it may concern letters.
- Record relevant patient data on practice clinical system providing an excellent audit trail
- Taking Messages
- Action and pick up tasks and emails sent to you and the admin work group, dealing with urgent requests as soon as possible
- Responding to patient enquiries via telephone, email or in person
- Answering patient queries about referrals
- Chasing up hospital appointments and test results where appropriate
- Ensuring urgent and 2ww (fast track) referrals are booked through NHS electronic referral service, previously known as Choose and Book (or future referral method, if changes) and appointments made as soon as possible after GP referred
- Maintaining outstanding activity/worklist and rejected referrals on the system
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Carrying out any other delegated duties considered appropriate to the post.
- Respond to patient enquiries via telephone, email or in person
- Processing repeat prescriptions
- Visiting local care homes to complete comprehensive care plans
- Liaising with LD & SMI patients to arrange annual reviews
This role is ever evolving and therefore duties are likely to change from time to time
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills, both verbal and written
- Strong organisational skills with attention to detail and accuracy
- Ability to work both independently and as part of a team
- Friendly, approachable manner with a patient-focused attitude
- Ability to remain calm and professional under pressure
- Good time management and ability to prioritise workload effectively
- Flexibility and willingness to support colleagues across the practice
Experience
Essential
- Experience
- Previous experience working in an administrative or reception role
- Experience of dealing with the public and providing high standards of customer service
- Experience of handling confidential and sensitive information appropriately
- Experience of working in a busy environment and managing competing priorities
Qualifications
Essential
- Qualifications
- Good standard of general education, including GCSEs (or equivalent) in English and Maths
- Evidence of IT literacy, including use of Microsoft Office (Word, Outlook) or similar systems
- Willingness to undertake further training relevant to the role
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills, both verbal and written
- Strong organisational skills with attention to detail and accuracy
- Ability to work both independently and as part of a team
- Friendly, approachable manner with a patient-focused attitude
- Ability to remain calm and professional under pressure
- Good time management and ability to prioritise workload effectively
- Flexibility and willingness to support colleagues across the practice
Experience
Essential
- Experience
- Previous experience working in an administrative or reception role
- Experience of dealing with the public and providing high standards of customer service
- Experience of handling confidential and sensitive information appropriately
- Experience of working in a busy environment and managing competing priorities
Qualifications
Essential
- Qualifications
- Good standard of general education, including GCSEs (or equivalent) in English and Maths
- Evidence of IT literacy, including use of Microsoft Office (Word, Outlook) or similar systems
- Willingness to undertake further training relevant to the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.