Job summary
WE ARE RECRUITING FOR A
HEAD OF GOVERNANCE FOR THE PRACTICE
An exciting opportunity has arisen for a Head of Governance role at Priory Medical Group in York. We are looking for an exceptional individual who is passionate about supporting the highest quality assurance in clinical care delivery through effective governance, leading our multi-disciplinary teams in further strengthening our quality and safety assurance framework.
Reporting to the Chief Operating Officer and accountable to the Partners the post holder will have an excellent understanding & knowledge of governance in a healthcare setting, having had responsibility for delivering a range of different governance requirements in their work to date. This will include assessment, management and support of risk, incident and complaints management processes and clinical effectiveness across their organisation.
You will be highly skilled enabler and have the ability to communicate effectively with clinicians, patients and staff and be involved in delivering training and development for your colleagues as learning from governance work is reflected upon. You will be a key member of our senior leadership team and will be supported through training and development opportunities for your on-going professional development and leadership development programmes across the organisation.
Main duties of the job
The Head of Governance is
a key role in supporting the executive and Partnership team in all aspects of
clinical governance and quality assurance of Priory Medical Group services
delivered in all our surgeries across York.
The post holder will work
closely with the Chief Operating Officer and lead GP for Governance daily, as
well as the wider governance team, in co-ordinating all core governance activity,
processes and reporting including annual assurance plans and quality
improvement plans.
This role will include daily liaising with other executive
and senior managers to gather and review information and prepare quality
improvement plans and learning sessions. They will be supported by an online
digital compliance tool which will enable reporting, review and learning
outcomes to be effectively monitoring and demonstrated.
About us
We are a leading primary
care provider that delivers high quality care as a single practice to around
59,000 patients from eight surgeries across York. We also work as a single
Primary Care Network (PCN) and work collaboratively with the other five PCNs
across York. We have a strong clinical and operational leadership team who
drive the delivery of patient-centred services with a strong culture of
ensuring support and well-being for our hard-working teams.
Our population is diverse
and we focus with our partner organisations and commissioners on improving the
health of our population through addressing health inequalities. We are
actively working on developing new neighbourhood models of integrated care delivery
and understanding more about the patients who live and work in those
neighbourhoods. We have established a robust governance framework and now need
to build our capacity further to lead the daily learning and reporting across
the organisation.
Job description
Job responsibilities
Main Responsibilities
You will be responsible for leading risk management and clinical and corporate governance processes. This includes:
- Co-ordinating all incident reporting and Patient Safety Incident Response Framework (PSIRF) and Learning from Patient Safety Incidents (LFPSI), complaints management, patient queries, and integrating all governance reporting around safeguarding, infection control, health & safety and information governance.
- Managing the associated risk registers, learning meetings, audit tools and improvement programmes. This is through a rapid, thorough and accurate information cascade across relevant teams and assign actions to key individuals, monitoring them to completing within agreed timescales.
- Applying thorough analytical and judgement skills to read, assimilate, interpret and analyse information from several complex sources and in a dynamic safety and quality context. Formulate recommendations from patient safety learning events, risk assessments, patient experience feedback, clinical audits and regulatory activity.
- Working closely with the Chief Operating Officer, Lead GP for Governance and Strategic Nurse Lead to identify high risk areas, common trends, thematic analysis and then target areas of poor compliance with improvement projects with teams and patient engagement.
- Ensuring all associated policies and processes are fully implemented and monitored within the organisation with regular reporting to Partners.
- Providing training and support for staff on good governance and their role in delivering compliant services and care.
- Maintaining a governance compliance tool for the organisation which enables staff and managers to safely capture the live data and information required to help analyse trends, monitor delivery of action and improvement plans.
Specific Responsibilities
- Risk Management
- Incident Reporting
- Complaint Management
- Patient Experience
- Improvement and Learning
- Policies and protocols
- Clinical effectiveness and Audit Plan
- Duty of Candour
At Priory Medical Group
we pride ourselves in providing outstanding care to both our patients and our
staff, through benefits, health and wellbeing initiatives and always ensure our
team members assist in the implementation of any new processes /procedures
that has an impact on the work they do.
The inclusive and
supportive culture of Priory Medical Group encourages staff to bring their own
ideas to the table, therefore being an active contributor to any change/improvements in ways of working.
Staff Recognition as well
as regular appraisals and catch ups we have monthly 'thankfulness' awards where
all staff can nominate a colleague who they feel deserves a 'shout out / thank
you' for the work / difference they have made to their team or individually.
Employee support and
wellbeing we have monthly support and wellbeing groups, where we discuss ideas
where we can help / support staff. There is also access to free counselling
should any staff member require this support during their time with us.
Staff Benefits we have a
range of benefits and schemes to support staff health, engagement, wellbeing,
and inclusion.
Working Hours: Full-time, 37.5 hours per week, Monday to Friday 8:30am to 4:30pm
If you would like to discuss the role in more detail then please email Caroline Alexander, Chief Operating Officer on caroline.alexander12@nhs.net
Job description
Job responsibilities
Main Responsibilities
You will be responsible for leading risk management and clinical and corporate governance processes. This includes:
- Co-ordinating all incident reporting and Patient Safety Incident Response Framework (PSIRF) and Learning from Patient Safety Incidents (LFPSI), complaints management, patient queries, and integrating all governance reporting around safeguarding, infection control, health & safety and information governance.
- Managing the associated risk registers, learning meetings, audit tools and improvement programmes. This is through a rapid, thorough and accurate information cascade across relevant teams and assign actions to key individuals, monitoring them to completing within agreed timescales.
- Applying thorough analytical and judgement skills to read, assimilate, interpret and analyse information from several complex sources and in a dynamic safety and quality context. Formulate recommendations from patient safety learning events, risk assessments, patient experience feedback, clinical audits and regulatory activity.
- Working closely with the Chief Operating Officer, Lead GP for Governance and Strategic Nurse Lead to identify high risk areas, common trends, thematic analysis and then target areas of poor compliance with improvement projects with teams and patient engagement.
- Ensuring all associated policies and processes are fully implemented and monitored within the organisation with regular reporting to Partners.
- Providing training and support for staff on good governance and their role in delivering compliant services and care.
- Maintaining a governance compliance tool for the organisation which enables staff and managers to safely capture the live data and information required to help analyse trends, monitor delivery of action and improvement plans.
Specific Responsibilities
- Risk Management
- Incident Reporting
- Complaint Management
- Patient Experience
- Improvement and Learning
- Policies and protocols
- Clinical effectiveness and Audit Plan
- Duty of Candour
At Priory Medical Group
we pride ourselves in providing outstanding care to both our patients and our
staff, through benefits, health and wellbeing initiatives and always ensure our
team members assist in the implementation of any new processes /procedures
that has an impact on the work they do.
The inclusive and
supportive culture of Priory Medical Group encourages staff to bring their own
ideas to the table, therefore being an active contributor to any change/improvements in ways of working.
Staff Recognition as well
as regular appraisals and catch ups we have monthly 'thankfulness' awards where
all staff can nominate a colleague who they feel deserves a 'shout out / thank
you' for the work / difference they have made to their team or individually.
Employee support and
wellbeing we have monthly support and wellbeing groups, where we discuss ideas
where we can help / support staff. There is also access to free counselling
should any staff member require this support during their time with us.
Staff Benefits we have a
range of benefits and schemes to support staff health, engagement, wellbeing,
and inclusion.
Working Hours: Full-time, 37.5 hours per week, Monday to Friday 8:30am to 4:30pm
If you would like to discuss the role in more detail then please email Caroline Alexander, Chief Operating Officer on caroline.alexander12@nhs.net
Person Specification
Knowledge/ Qualifications/ Skills/ Qualities/ Attributes/ Competencies
Essential
- Significant experience (minimum two years) of working autonomously and within a governance team and role in an environment governed by legislation on quality standards.
- Experience of delivering compliance with Care Quality Commission standards.
- Excellent communication and interpersonal skills with patients and staff.
- Advanced organisational skills due to the complexity of the agenda they lead and the ability to manage multiple Safety and Quality workstreams simultaneously.
- Able to manage frequent prolonged periods of concentration, and occasional intense concentration is required for investigative interviewing and the analysis and synthesis of complex information.
- Effective time management and ability to prioritise a complex workload in order to meet multiple deadlines.
- Ability to work autonomously within the scope of the role including co-ordinating and leading multiple competing projects across different groups of staff.
- Ability to develop, implement and embed policy and procedure.
- Experience of producing and presenting reports at Board or similar level.
- Proven problem solving and analytical skills.
- Ability to motivate and train staff, Developing collaborative working across different teams and sites.
- Ability to lead and work effectively as part of a team, to network and build relationships.
- Strong negotiation and conflict resolution skills.
- Reliable, flexible, motivated and enthusiastic.
- Current UK/EU driving licence and access to car to enable travel to all sites
Desirable
- Ideally a clinical practitioner with experience of undertaking clinical governance as part of their role.
- Educated to master's degree level or equivalent professional experience as a healthcare professional.
- Project Management or Quality Improvement qualification.
- Experience of conducting root cause analysis.
- Experience of successfully developing and implementing quality improvement projects / change management across multidisciplinary teams and across multiple sites.
- Ability to identify and exploit opportunities to enhance service delivery, including through audit.
- Experience working in Primary Care (especially General Practice).
- Knowledge of information governance requirements and implementing data protection legislation.
- Knowledge of relevant health and safety experience.
Person Specification
Knowledge/ Qualifications/ Skills/ Qualities/ Attributes/ Competencies
Essential
- Significant experience (minimum two years) of working autonomously and within a governance team and role in an environment governed by legislation on quality standards.
- Experience of delivering compliance with Care Quality Commission standards.
- Excellent communication and interpersonal skills with patients and staff.
- Advanced organisational skills due to the complexity of the agenda they lead and the ability to manage multiple Safety and Quality workstreams simultaneously.
- Able to manage frequent prolonged periods of concentration, and occasional intense concentration is required for investigative interviewing and the analysis and synthesis of complex information.
- Effective time management and ability to prioritise a complex workload in order to meet multiple deadlines.
- Ability to work autonomously within the scope of the role including co-ordinating and leading multiple competing projects across different groups of staff.
- Ability to develop, implement and embed policy and procedure.
- Experience of producing and presenting reports at Board or similar level.
- Proven problem solving and analytical skills.
- Ability to motivate and train staff, Developing collaborative working across different teams and sites.
- Ability to lead and work effectively as part of a team, to network and build relationships.
- Strong negotiation and conflict resolution skills.
- Reliable, flexible, motivated and enthusiastic.
- Current UK/EU driving licence and access to car to enable travel to all sites
Desirable
- Ideally a clinical practitioner with experience of undertaking clinical governance as part of their role.
- Educated to master's degree level or equivalent professional experience as a healthcare professional.
- Project Management or Quality Improvement qualification.
- Experience of conducting root cause analysis.
- Experience of successfully developing and implementing quality improvement projects / change management across multidisciplinary teams and across multiple sites.
- Ability to identify and exploit opportunities to enhance service delivery, including through audit.
- Experience working in Primary Care (especially General Practice).
- Knowledge of information governance requirements and implementing data protection legislation.
- Knowledge of relevant health and safety experience.
