Administrator - Referral Management and Private Client (RMPC)

Job description

Job responsibilities

The main duties of a RMPC Administrator include, but are not limited to:

1. Processing referral Letters for PMG and external clients: ensuring these are processed efficiently, accurately and in a timely manner, in doing so, supporting the clinical team and contributing to delivering the Best Clinical Care for our patients.

2. Completing various reports and forms: ensuring these are processed efficiently, accurately and in a timely manner.

3. Dealing with telephone, face-to-face and e-mail queries: provide excellent customer service by dealing with queries and/or requests independently, appropriately and efficiently.

4. Efficiently and accurately obtain information: as required by our clinicians from our systems, records and/or from external organisations, such as local hospitals.

5. Processing E-Referrals & RSS rejections: ensuring these are processed efficiently, accurately and in a timely manner, in doing so, supporting the clinical team and contributing to delivering the Best Clinical Care for our patients.

6. Processing Insurance and Solicitors reports: ensuring these are processed accurately, efficiently and in a timely manner whilist contributing to our practice goal delivering the best customer service to our external customers.

7. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.

8. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

Person Specification

Skills and Behaviours

Essential

• - Teamwork: work effectively and professionally within a team and proactively support peers to contribute to collective team goals.
• - Can-Do Attitude: react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours.
• - Customer Service: ability to remain focused on providing and continuously improving an excellent internal and external customer service.
• - Deadline / Target Driven: work to strict deadlines and to be driven by the setting and achieving of individual and team targets.
• - Attention to Detail: process, input and manipulate large volumes of information and date to deadlines whilst maintaining highest levels of attention to detail.
• - Confidentiality: exercise and adhere to the Practice confidentiality policies.
• - Work Prioritisation: ability to organise, prioritise and manage their own work demands by assessing levels of urgency and importance.

Desirable

• - Autonomous: Ability to work independently by making informed decisions and exercising appropriate initiative when faced with a new situation / problem. Whilst also having the ability to recognise when a problem / issue should be escalated because it falls outside of the scope of the role.
• - IT Skills: competent in the use of PC based technologies, including Microsoft Outlook and Work. To be computer adept and able to quickly learn our in-house NHS systems, such as SystmOne.

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Centre

Cornlands Road

York

North Yorkshire

YO24 3WX

Employer's website

https://www.priorymedical.com (Opens in a new tab)