Patient Service Advisor/Receptionist

Job description

Job responsibilities

Job description

We are a friendly, forward-thinking practice delivering high-quality care to patients within a safe and efficient working environment. Our main surgery in Dorking and two dispensing branches in Box Hill and Westcott serve a total of 11,300 patients.

An opportunity has arisen for an enthusiastic and motivated patient services advisor (receptionist) to join our dedicated multi-disciplinary team to provide high-quality care and excellent customer service. We pride ourselves in encouraging special interests and personal development. Remuneration is highly competitive, depending on experience.

Ideally you will have experience in undertaking a wide range of reception duties and the provision of general support to a multi-disciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, assisting patients as required and ensuring clinical rooms are fully and tidily stocked. Youll be computer-literate and will act as the central point of contact for patients. You'll ensure the timely and efficient distribution of information, messages and enquiries to the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Hours: approx. 20 - 37.5 per week

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Sanitising, disinfection or cleaning procedures in place

Work Remotely

• No

Job Types: Full-time, Part-time, Permanent

Part-time hours: 20 - 37.5 per week

Salary: £10.75 per hour

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:

We follow the latest NHS COVID-19 infection prevention and control guidelines for healthcare settings.

Person Specification

Qualifications

Essential

• Previous reception experience/ Customer Service experience

Desirable

• Previously worked in General Prractice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Medical Practice

Address

142A South Street

Dorking

Surrey

RH4 2QR

Employer's website

https://www.dorkingmedicalpractice.nhs.uk/ (Opens in a new tab)