Medical Secretary

Job description

Job responsibilities

We are a friendly, forward-thinking practice delivering high-quality care to patients within a safe and efficient working environment. Our main surgery in Dorking and two dispensing branches in Box Hill and Westcott serve a total of 11,300 patients.

An opportunity has arisen for an enthusiastic and motivated Medical Secretary to join our dedicated multi-disciplinary team to provide a wide range of professional and first-rate business support services to our patients and our clinicians. We pride ourselves in encouraging special interests and personal development. Remuneration is highly competitive, depending on experience.

Duties can include, but are not limited to, typing letters, processing information (electronic and hard copy) in a timely manner, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Youll be a touch typist, computer-literate and target-driven with a strong team ethic.

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Manage all enquires (telephone, email, online) in an effective manner

d. Maintain an accurate referrals database

e. Process patient deductions

f. Process calling letters as requested

g. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records

h. Input data into patients' healthcare records as necessary

i. Process referrals using the electronic referral system (ERS)

j. Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms

k. Read code data on SystmOne

l. Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately

m. Manage all administrative queries as necessary

n. Carry out system searches as requested

o. Maintain a clean, tidy, effective working area at all times

p. Support all clinical staff with general administrative tasks as requested

Person Specification

Experience

Desirable

• Experience of working as a Medical Secretary in a GP practice or Hospital. Experience of working in a GP practice using clinical systems, System One or EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Medical Practice

Address

142A South Street

Dorking

Surrey

RH4 2QR

Employer's website

https://www.dorkingmedicalpractice.nhs.uk/ (Opens in a new tab)