Job summary
We are looking for an experienced and proactive Assistant Practice Manager to join our friendly and high-performing team at Wilmslow Health Centre on a 12-month fixed-term basis (20-30 hours per week) to cover maternity leave.
This is a fantastic opportunity to take on a varied and rewarding role, providing key support to the Practice Manager while our Business Manager is on maternity leave. You will play an important part in ensuring the smooth day-to-day running of the practice, supporting staff, maintaining high standards, and helping us continue to deliver excellent patient care.We are a forward-thinking, well-established GP practice with a strong reputation for quality and teamwork. You will be joining a supportive multidisciplinary team where your skills, ideas, and experience will be valued.
This role is ideal for someone with experience in primary care who is looking to develop their management skills in a dynamic and collaborative environment.
Main duties of the job
You will support the Practice Manager in the day-to-day running of the practice, helping to ensure services are delivered efficiently, safely, and to a high standard.
The role includes overseeing administrative processes, supporting staff, and acting as a key point of contact for operational queries. You will assist with handling patient complaints, maintaining compliance with CQC standards, and supporting HR processes such as recruitment, absence management, and staff support.
You will also contribute to monitoring performance, including QOF and other contractual requirements, and support ongoing service improvement and development.
This is a varied, hands-on role requiring strong organisational skills, the ability to prioritise workload, and confidence working both independently and as part of a team.
About us
Wilmslow Health Centre is a well-established, forward-thinking GP practice committed to delivering high-quality, patient-centred care to our local community.
We are proud of our supportive and collaborative working environment, with a strong emphasis on teamwork, respect, and continuous improvement. Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, and an experienced administrative team, all working together to provide safe and effective services.
We are a high-performing practice with a strong focus on quality, governance, and innovation. We consistently achieve well against national targets and are committed to maintaining high standards across all areas of care.
We offer a positive and inclusive workplace where staff are valued and supported in their roles, with opportunities to develop skills and contribute to service improvement. We understand the importance of work-life balance and aim to provide a flexible and supportive environment for our team.
Job description
Job responsibilities
The Assistant Practice Manager will support the Practice Manager in the operational and administrative management of Wilmslow Health Centre.
This role has been created to provide additional leadership and management support while the Business Manager is on maternity leave. The post holder will play a key role in maintaining the smooth day-to-day running of the practice, ensuring high standards of patient care, regulatory compliance, and staff support are upheld.
The role requires a proactive and organised individual who is able to work independently, use initiative, and contribute to the ongoing development of services.
Key responsibilitiesOperational Management
-
Support the day-to-day running of the practice
-
Assist in ensuring services are delivered efficiently and effectively
-
Act as a point of contact for operational queries and issues
-
Support workforce planning and rota coordination
Staff Management & HR
-
Provide support and guidance to administrative and reception staff
-
Assist with recruitment processes, including shortlisting and onboarding
-
Support absence management, return-to-work processes, and staff wellbeing
-
Contribute to staff performance management and development
Complaints & Patient Experience
-
Manage and respond to patient complaints in line with NHS and practice policies
-
Ensure timely investigation and resolution of concerns
-
Support learning from complaints to improve services
Governance & Compliance
-
Support compliance with CQC standards and regulatory requirements
-
Assist with audits, inspections, and action plans
-
Maintain and review policies, procedures, and risk management systems
-
Ensure confidentiality and data protection standards are upheld
Performance & Quality (QOF and Contracts)
-
Support monitoring and achievement of QOF targets and enhanced services
-
Assist in data collection, reporting, and performance review
-
Work with the team to improve quality outcomes and service delivery
Service Development
-
Contribute to service improvement initiatives
-
Support implementation of new processes and systems
-
Assist in identifying opportunities to enhance patient care and efficiency
Working relationships
The post holder will work closely with:
-
Practice Manager
-
GP Partners
-
Clinical and administrative teams
-
External stakeholders including PCN colleagues and NHS organisations
Confidentiality
The post holder must maintain strict confidentiality in relation to patient, staff, and organisational information in accordance with GDPR and NHS guidelines.
Equality and diversity
The practice is committed to promoting equality and diversity and expects all staff to act in a way that supports this commitment.
Health and safety
The post holder will be responsible for maintaining a safe working environment and adhering to practice health and safety policies.
Flexibility
This job description is intended as a guide to the main responsibilities of the role. The post holder may be required to undertake other duties appropriate to the role, as required by the Practice Manager.
Job description
Job responsibilities
The Assistant Practice Manager will support the Practice Manager in the operational and administrative management of Wilmslow Health Centre.
This role has been created to provide additional leadership and management support while the Business Manager is on maternity leave. The post holder will play a key role in maintaining the smooth day-to-day running of the practice, ensuring high standards of patient care, regulatory compliance, and staff support are upheld.
The role requires a proactive and organised individual who is able to work independently, use initiative, and contribute to the ongoing development of services.
Key responsibilitiesOperational Management
-
Support the day-to-day running of the practice
-
Assist in ensuring services are delivered efficiently and effectively
-
Act as a point of contact for operational queries and issues
-
Support workforce planning and rota coordination
Staff Management & HR
-
Provide support and guidance to administrative and reception staff
-
Assist with recruitment processes, including shortlisting and onboarding
-
Support absence management, return-to-work processes, and staff wellbeing
-
Contribute to staff performance management and development
Complaints & Patient Experience
-
Manage and respond to patient complaints in line with NHS and practice policies
-
Ensure timely investigation and resolution of concerns
-
Support learning from complaints to improve services
Governance & Compliance
-
Support compliance with CQC standards and regulatory requirements
-
Assist with audits, inspections, and action plans
-
Maintain and review policies, procedures, and risk management systems
-
Ensure confidentiality and data protection standards are upheld
Performance & Quality (QOF and Contracts)
-
Support monitoring and achievement of QOF targets and enhanced services
-
Assist in data collection, reporting, and performance review
-
Work with the team to improve quality outcomes and service delivery
Service Development
-
Contribute to service improvement initiatives
-
Support implementation of new processes and systems
-
Assist in identifying opportunities to enhance patient care and efficiency
Working relationships
The post holder will work closely with:
-
Practice Manager
-
GP Partners
-
Clinical and administrative teams
-
External stakeholders including PCN colleagues and NHS organisations
Confidentiality
The post holder must maintain strict confidentiality in relation to patient, staff, and organisational information in accordance with GDPR and NHS guidelines.
Equality and diversity
The practice is committed to promoting equality and diversity and expects all staff to act in a way that supports this commitment.
Health and safety
The post holder will be responsible for maintaining a safe working environment and adhering to practice health and safety policies.
Flexibility
This job description is intended as a guide to the main responsibilities of the role. The post holder may be required to undertake other duties appropriate to the role, as required by the Practice Manager.
Person Specification
Experience
Essential
- Essential criteria
- Experience working within a GP practice or NHS primary care setting
- Demonstrable experience supporting operational or administrative functions within healthcare
- Knowledge and understanding of CQC standards and regulatory requirements
- Experience of handling and responding to patient complaints
- Understanding of QOF and primary care performance frameworks
- Experience of supporting HR processes, including recruitment, absence management, and staff support
- Strong organisational and time management skills with the ability to prioritise workload
- Excellent communication and interpersonal skills
- Ability to work independently and use initiative
- Competent IT skills, including use of clinical systems and Microsoft Office
- Ability to maintain confidentiality and work within data protection guidelines
Desirable
- Previous experience in a senior administrative or management role within primary care
- Experience supporting CQC inspections or regulatory compliance processes
- Experience working with QOF, enhanced services, or contract monitoring
- Knowledge of GP clinical systems
- Understanding of Primary Care Networks (PCNs) and wider NHS structures
- Experience in policy development, audit, or governance processes
- HR-related training or experience in staff management and development
- Management or leadership qualification (or working towards)
- Experience supporting service improvement or change management initiatives
Person Specification
Experience
Essential
- Essential criteria
- Experience working within a GP practice or NHS primary care setting
- Demonstrable experience supporting operational or administrative functions within healthcare
- Knowledge and understanding of CQC standards and regulatory requirements
- Experience of handling and responding to patient complaints
- Understanding of QOF and primary care performance frameworks
- Experience of supporting HR processes, including recruitment, absence management, and staff support
- Strong organisational and time management skills with the ability to prioritise workload
- Excellent communication and interpersonal skills
- Ability to work independently and use initiative
- Competent IT skills, including use of clinical systems and Microsoft Office
- Ability to maintain confidentiality and work within data protection guidelines
Desirable
- Previous experience in a senior administrative or management role within primary care
- Experience supporting CQC inspections or regulatory compliance processes
- Experience working with QOF, enhanced services, or contract monitoring
- Knowledge of GP clinical systems
- Understanding of Primary Care Networks (PCNs) and wider NHS structures
- Experience in policy development, audit, or governance processes
- HR-related training or experience in staff management and development
- Management or leadership qualification (or working towards)
- Experience supporting service improvement or change management initiatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.