Job summary
Receptionist 37.5 Hours per Week
We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 16,500 patients in the leafy suburb of Wilmslow, Cheshire.
Experience is desirable, however full training will be provided for the right candidate.
Youll be working within a supportive and friendly team in our modern, purpose-built premises.
Main duties of the job
Key Responsibilities
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Provide a wide range of reception and administrative support to the multidisciplinary team, ensuring a smooth and efficient service for patients and staff.
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Greet, assist, and direct patients in a professional and welcoming manner.
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Use the appointment system effectively, including booking, amending, and managing patient appointments.
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Process and handle information accurately and confidentially, supporting clinical and administrative workflows as required.
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Act as a central point of contact for patients, ensuring the timely distribution of information, messages, and enquiries to the clinical team.
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Liaise confidently and appropriately with members of the multidisciplinary team, as well as external organisations such as secondary care and community service providers.
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Provide assistance to patients, offering guidance and support to help them access the services they need.
About us
about us
training practice henw with a strong commitment to staff development
fully computerised medicus and paper light ensuring efficient and modern workflows
innovative acclaimed triage system developed in house
operating under a gms contract with additional local enhancements
consistently high qof achievement year after year
excellent independent patient reviews reflecting our high quality care
our team
join a brilliant and friendly multidisciplinary team including
three partners
seven salaried gps
one nurse practitioner
four practice nurses
two healthcare assistants
pcn pharmacist
first contact physiotherapist
social prescribers
care coordinators
mental health prescribing nurse
we also have an attached pharmacy on site for convenience and collaborative care
additional on site services
our practice offers an exceptional range of specialist clinics including
echocardiography
diagnostic ultrasound
ent
palpitations clinic
urology
rheumatology
and more
location and benefits
we are situated in the desirable east cheshire south manchester area known for
excellent schools
great local shopping
strong transport links
and of course free tea coffee biscuits and a christmas party
Job description
Job responsibilities
Medical Receptionist Job Description
The Medical Receptionist plays a vital role in ensuring the smooth running of the practice and delivering a high standard of service to patients, clinicians, and the wider healthcare team. The responsibilities outlined below represent the core duties expected of the role. On occasion, additional tasks may be required, dependent upon workload, staffing levels, and the operational needs of the practice. Flexibility, professionalism, and a commitment to high-quality service are essential.
Core ResponsibilitiesAppointment and Patient Access Management
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Maintain and monitor the practice appointment system, ensuring availability is optimised and patient flow is managed efficiently.
-
Process personal, telephone and electronic requests for appointments in a timely and courteous manner.
-
Answer incoming phone calls, transferring callers or handling their request appropriately in line with practice protocols.
-
Signpost patients effectively to the correct service, using appropriate triage and navigation skills.
-
Initiate contact with, and respond promptly to, requests from patients, team members and external agencies.
Records and Information Management
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Clinically code data onto Medicus, ensuring accuracy and adherence to practice guidelines.
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Photocopy documentation as required, maintaining confidentiality and data protection standards.
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Enter data for new and temporary patient registrations and update relevant information as needed.
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Input clinical and administrative information into patient healthcare records in a precise and timely manner.
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Direct requests for informationsuch as Subject Access Requests, insurance or solicitor letters, and DVLA formsto the appropriate administrative staff.
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Manage all enquiries professionally, providing accurate information or escalating when necessary.
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Carry out system searches as requested, supporting audits, reporting, and clinical data reviews.
Reception and Working Environment
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Maintain a clean, tidy and efficient working area at all times, ensuring a professional environment for patients and colleagues.
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Monitor and maintain the reception area and notice boards, ensuring information is current, tidy and compliant with practice guidance.
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Support clinical staff by undertaking general administrative tasks as required.
-
Provide support to the administrative team, offering cover during staff absences or periods of high demand.
Communications and Correspondence
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Action incoming emails and correspondence in accordance with practice procedures.
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Scan patient-related documentation and attach scanned documents to the correct patient records promptly and accurately.
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Complete practice opening and closing procedures as scheduled within the duty rota.
Prescription and Supplies Support
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Assist colleagues in the management of repeat prescriptions when required, ensuring prescriptions are processed safely, accurately and within designated timeframes.
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Order and monitor stationery and general supplies, ensuring adequate stock levels for the smooth running of the reception and office areas.
Teamwork, Training and Staff Support
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Participate in the production and maintenance of the receptionist rota, including lunch, break and out-of-hours cover.
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Support the development of reception staff by offering guidance, mentoring and day-to-day direction.
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Ensure all new and existing staff are kept up to date with mandatory training requirements.
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Identify training needs within the reception team and contribute to the delivery of internal training where appropriate.
Practice Support and Engagement
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Assist the Practice Manager with matters related to the Patient Participation Group, ensuring communication and engagement activities are supported.
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Support the health promotion lead by displaying promotional materials on designated notice boards and in patient areas, ensuring campaigns are visible and effectively communicated.
Additional Expectations
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Maintain confidentiality at all times in accordance with GDPR and the practices data protection policies.
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Uphold the values of the practice, demonstrating professionalism, empathy, and excellent customer service.
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Contribute to continuous improvement by identifying and reporting opportunities to enhance systems, processes, and patient experience.
-
Work collaboratively with colleagues to ensure the practice operates efficiently and maintains high standards of patient care.
Job description
Job responsibilities
Medical Receptionist Job Description
The Medical Receptionist plays a vital role in ensuring the smooth running of the practice and delivering a high standard of service to patients, clinicians, and the wider healthcare team. The responsibilities outlined below represent the core duties expected of the role. On occasion, additional tasks may be required, dependent upon workload, staffing levels, and the operational needs of the practice. Flexibility, professionalism, and a commitment to high-quality service are essential.
Core ResponsibilitiesAppointment and Patient Access Management
-
Maintain and monitor the practice appointment system, ensuring availability is optimised and patient flow is managed efficiently.
-
Process personal, telephone and electronic requests for appointments in a timely and courteous manner.
-
Answer incoming phone calls, transferring callers or handling their request appropriately in line with practice protocols.
-
Signpost patients effectively to the correct service, using appropriate triage and navigation skills.
-
Initiate contact with, and respond promptly to, requests from patients, team members and external agencies.
Records and Information Management
-
Clinically code data onto Medicus, ensuring accuracy and adherence to practice guidelines.
-
Photocopy documentation as required, maintaining confidentiality and data protection standards.
-
Enter data for new and temporary patient registrations and update relevant information as needed.
-
Input clinical and administrative information into patient healthcare records in a precise and timely manner.
-
Direct requests for informationsuch as Subject Access Requests, insurance or solicitor letters, and DVLA formsto the appropriate administrative staff.
-
Manage all enquiries professionally, providing accurate information or escalating when necessary.
-
Carry out system searches as requested, supporting audits, reporting, and clinical data reviews.
Reception and Working Environment
-
Maintain a clean, tidy and efficient working area at all times, ensuring a professional environment for patients and colleagues.
-
Monitor and maintain the reception area and notice boards, ensuring information is current, tidy and compliant with practice guidance.
-
Support clinical staff by undertaking general administrative tasks as required.
-
Provide support to the administrative team, offering cover during staff absences or periods of high demand.
Communications and Correspondence
-
Action incoming emails and correspondence in accordance with practice procedures.
-
Scan patient-related documentation and attach scanned documents to the correct patient records promptly and accurately.
-
Complete practice opening and closing procedures as scheduled within the duty rota.
Prescription and Supplies Support
-
Assist colleagues in the management of repeat prescriptions when required, ensuring prescriptions are processed safely, accurately and within designated timeframes.
-
Order and monitor stationery and general supplies, ensuring adequate stock levels for the smooth running of the reception and office areas.
Teamwork, Training and Staff Support
-
Participate in the production and maintenance of the receptionist rota, including lunch, break and out-of-hours cover.
-
Support the development of reception staff by offering guidance, mentoring and day-to-day direction.
-
Ensure all new and existing staff are kept up to date with mandatory training requirements.
-
Identify training needs within the reception team and contribute to the delivery of internal training where appropriate.
Practice Support and Engagement
-
Assist the Practice Manager with matters related to the Patient Participation Group, ensuring communication and engagement activities are supported.
-
Support the health promotion lead by displaying promotional materials on designated notice boards and in patient areas, ensuring campaigns are visible and effectively communicated.
Additional Expectations
-
Maintain confidentiality at all times in accordance with GDPR and the practices data protection policies.
-
Uphold the values of the practice, demonstrating professionalism, empathy, and excellent customer service.
-
Contribute to continuous improvement by identifying and reporting opportunities to enhance systems, processes, and patient experience.
-
Work collaboratively with colleagues to ensure the practice operates efficiently and maintains high standards of patient care.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of administrative duties
- Experience of working in a healthcare setting
- EMIS user skills
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of administrative duties
- Experience of working in a healthcare setting
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).