Prescription Clerk & Reception Administrator

Job summary

Wilmslow Health Centre is a friendly and well-established GP practice dedicated to delivering high-quality care to our patients. We are looking for an organised and experienced Prescription Clerk & Reception Administrator to join our team. This dual role is vital in supporting the smooth operation of the practice, ensuring prescriptions are processed efficiently while also providing excellent front-desk service to patients.

Main duties of the job

As a Prescription Clerk & Reception Administrator, you will be responsible for processing prescription requests, managing medication reviews, and ensuring patients attend required monitoring blood tests. Alongside this, you will provide reception and administrative support, handling patient queries, booking appointments, and assisting the clinical team.

• Processing repeat prescription requests accurately and in a timely manner.
• Proactively recalling patients for medication monitoring blood tests and reviews to ensure safe prescribing.
• Handling patient prescription queries via phone, email, and in person.
• Liaising with GPs, pharmacists, and other healthcare professionals to ensure safe and effective prescribing.
• Identifying and resolving prescription discrepancies or issues.
• Ensuring compliance with practice policies and NHS prescription regulations.
• Updating and maintaining accurate patient records on the clinical system.

• Welcoming and assisting patients at the reception desk.
• Managing incoming calls and responding to patient queries professionally.
• Booking, amending, and cancelling patient appointments.
• Processing and handling incoming correspondence, including emails and documents.
• Supporting clinicians and practice staff with administrative tasks.
• Ensuring patient confidentiality and data protection are maintained at all times.

About us

Benefits:

• Competitive salary based on experience.
• NHS Pension Scheme.
• Training and development opportunities.
• Supportive and friendly working environment.
• Employee wellbeing initiatives.