Medical Secretary

Job description

Job responsibilities

Key Responsibilities:

• Administrative Support:

  • Prepare and type letters, reports, and other documents from dictation or typed notes.
  • Handle patient referrals using electronic systems such as e-Referral Service (ERS).
  • Manage incoming and outgoing correspondence, including emails, post and texts.
  • Maintain patient records, ensuring they are up-to-date and accurate, adhering to confidentiality policies.

• Communication:

  • Act as the first point of contact for patients, GPs, and other healthcare professionals regarding administrative matters.
  • Handle telephone enquiries from patients and other healthcare providers professionally and efficiently.
  • Communicate patient results and messages from GPs when appropriate.
  • Liaise with hospitals, laboratories, and other healthcare organisations to coordinate patient care.

• Referral and Reporting Management:

  • Process and track patient referrals to hospitals and specialist services, ensuring they are completed in a timely manner.
  • Ensure follow-up on referral appointments and results, maintaining communication with patients and external services.

• Patient Record Management:

  • Accurately input and update patient information in the GP clinical system (e.g., EMIS Web)
  • Ensure patient files are kept in accordance with data protection laws (GDPR) and practice policies.

• Meeting Support:

  • Attend and take minutes at practice meetings, when required.

• Other Duties:

  • Participate in audits, quality improvement initiatives, and other administrative duties as needed.
  • Assist in maintaining a clean, safe, and organised working environment in the practice office.

• Proven experience as a Medical Secretary or similar administrative role, preferably in a healthcare setting.
• Proficient in medical terminology, transcription, and the use of clinical software (e.g., EMIS).
• Strong organisational and multitasking skills, with the ability to prioritise workload effectively.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Strong understanding of patient confidentiality and GDPR.
• Ability to work independently and as part of a team.
• Professional demeanor and empathetic approach when dealing with patients.

Person Specification

Experience

Essential

• Ideally we are looking for a person with Medical secretary experience that can audio type and adapt to a changing workplace Must have excellent computer skills and experience of a clinical system is preferable

Desirable

• Friendly
• Willing to learn
• Able to work under pressure.
• Be part of a small team that can support each other.

Employer details

Employer name

Wilmslow Health Centre

Address

Chapel Lane

Wilmslow

Cheshire

SK9 5HX

Employer's website

https://wilmslowhealthcentre.com/ (Opens in a new tab)