Job summary
Receptionist 37.5hours per week required for highly motivated, innovative, forward thinking, training practice
serving 16500 patients in the leafy suburb of Wilmslow, Cheshire. Experience
desirable but full training will be given.
Work with a
supportive team in Modern Purpose-Built Premises
Main duties of the job
To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, the
distribution of information, messages and enquiries for the clinical team,
liaising with multi-disciplinary team members and external agencies such as
secondary care and community service providers.
About us
Training
Practice HENW
Fully
Computerised (Emis Web) paper light
AccuRx
Innovative
and acclaimed triage system (developed in-house)
GMS Contract
+ local enhancement
High QOF
points achieved year-on-year
Fantastic
independent patient reviews
Brilliant
Medical Team (2 Partners, 5 Salaried GPs, 1 Nurse Practitioners, 2 Practice
Nurses, 2 Healthcare Assistants, 1 Physician Associate, PCN Pharmacists, First
Contact Physiotherapist, Social Prescribers, Care Coordinators, Mental Health
Prescribing Nurse)
Attached
Pharmacy
On site
practice-based Echocardiography, Diagnostic Ultrasound, Hand Surgery, ENT,
Palpitations Clinic, Urology, Rheumatology, and more
Located in
the East Cheshire / South Manchester area, excellent schools, shopping and
transport
Free tea, coffee,
biscuits and Christmas Party
Job description
Job responsibilities
The following are the core responsibilities of
the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
Maintain and
monitor the practice appointment system
Process
personal, telephone and e-requests for appointments
Answer incoming
phone calls, transferring calls or dealing with the callers request
appropriately
Signpost
patients to the correct service
Initiating
contact with and responding to, requests from patients, team members and
external agencies
Clinically code
data onto EMIS web
Photocopy
documentation as required
Data entry of
new and temporary registrations and relevant patient information as required
Input data into
patients healthcare records as necessary
Direct requests
for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the
administrative team
Manage all
queries as necessary in an efficient manner
Carry out
system searches as requested
Maintain a
clean, tidy, effective working area at all times
Monitor and
maintain the reception area and notice boards
Support all
clinical staff with general tasks as requested
Support
administrative staff, providing cover during staff absences
Action incoming
emails and correspondence as necessary
Scan patient
related documentation and attach scanned documents to patients healthcare
records
Complete
opening and closing procedures in accordance with the duty rota
As required support
colleagues in the management of repeat prescriptions, ensuring they are
processed accurately and efficiently
Order and
monitor stationery supplies
Produce,
maintain and participate in the receptionist rota for lunch and out of hours
cover
Support
reception staff development, providing guidance and direction, ensuring staff
are up to date with mandatory training
Identify and
provide team training where required
Support the Practice
Manager with all Patient Participation Group related matters
Support the
health promotion lead and display promotional material on the allocated noticed
boards and in the waiting room
Job description
Job responsibilities
The following are the core responsibilities of
the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
Maintain and
monitor the practice appointment system
Process
personal, telephone and e-requests for appointments
Answer incoming
phone calls, transferring calls or dealing with the callers request
appropriately
Signpost
patients to the correct service
Initiating
contact with and responding to, requests from patients, team members and
external agencies
Clinically code
data onto EMIS web
Photocopy
documentation as required
Data entry of
new and temporary registrations and relevant patient information as required
Input data into
patients healthcare records as necessary
Direct requests
for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the
administrative team
Manage all
queries as necessary in an efficient manner
Carry out
system searches as requested
Maintain a
clean, tidy, effective working area at all times
Monitor and
maintain the reception area and notice boards
Support all
clinical staff with general tasks as requested
Support
administrative staff, providing cover during staff absences
Action incoming
emails and correspondence as necessary
Scan patient
related documentation and attach scanned documents to patients healthcare
records
Complete
opening and closing procedures in accordance with the duty rota
As required support
colleagues in the management of repeat prescriptions, ensuring they are
processed accurately and efficiently
Order and
monitor stationery supplies
Produce,
maintain and participate in the receptionist rota for lunch and out of hours
cover
Support
reception staff development, providing guidance and direction, ensuring staff
are up to date with mandatory training
Identify and
provide team training where required
Support the Practice
Manager with all Patient Participation Group related matters
Support the
health promotion lead and display promotional material on the allocated noticed
boards and in the waiting room
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of administrative duties
- Experience of working in a healthcare setting
- EMIS user skills
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of administrative duties
- Experience of working in a healthcare setting
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).