Medical Receptionist

Job summary

Primrose surgery is currently recruiting a Medical Receptionists. This position is for 29.75 hours per week over 5 days.We are looking for a friendly, professional, and enthusiastic individual to join our team. This is a key front-line role, and the successful candidate will be the first point of contact for our patients, providing excellent customer service in a busy and rewarding environment. If you're someone who thrives in a fast-paced setting, enjoys working with people, and has a keen eye for detail, wed love to hear from you.

Main duties of the job

Below are some of the duties and tasks the receptionist would be expected to undertake whilst employed at the practice.

Dealing with enquiries from patients, internal personnel and external organisations in a professional and efficient manner.

Handling all telephone enquiries and requests within the practice telephone protocol.

Operating the clinical system to book, cancel and amend appointments.

Responsible for receiving and recording messages efficiently and accurately according to practice procedure, ensuring that messages are conveyed to the clinical team in a timely manner.

Liaising with the doctors regarding requests for home visits. Booking home visits as per practice protocol.

Ensuring that all patient registration procedures are carried out accurately and that patients complete the necessary documentation.

Ensuring that patient records are up to date and that information recorded is accurate and relevant.

Dealing with practice notes/ tasks according to practice procedure.

Receiving and sorting incoming mail. Managing outgoing mail as appropriate.

Assisting with the resolution of patient complaints informally wherever possible. Escalating complaints to the Reception Managers as appropriate.

Responsibility for opening up and closing down the building as per practice procedure.

Attending any necessary training/ courses.

Understanding and participating in annual appraisal and review.

You will be required to undertake all other duties that may be reasonably asked of you.

About us

Primrose Surgery is a, friendly GP practice serving a patient population in Urmston, Manchester. We pride ourselves on delivering high-quality, patient-centred care and are committed to supporting the wellbeing and development of our staff. Our team includes GPs, nurses, healthcare assistants, administrative and reception staff who work collaboratively to ensure the best outcomes for our patients. We use EMIS Web and are actively involved in our PCN (Trafford West.)