Job summary
Within the Team Up service, care coordinators fulfil a vital
administrative function, overseeing the organisation and management of client
care pathways across health and social care systems. Their role is central to
streamlining processes, ensuring accurate documentation, scheduling
appointments, and coordinating communication between various professionals and
agencies. By handling these essential administrative tasks, care coordinators
help reduce inefficiencies and support the smooth operation of services, making
it easier for clients to receive timely and appropriate support. The working hours for the role are between 1pm and 6.30pm.
Main duties of the job
Within the Team Up service, care coordinators serve as an
essential bridge between individuals and the often complex world of health and
social care. They play a pivotal role in ensuring that clients can access the
support they need, when they need it, reducing barriers and demystifying the
processes that can otherwise seem overwhelming. The role requires both
compassion and organisation, as care coordinators not only support people on a
personal journey but also help them navigate systems that involve multiple
professionals and agencies.
About us
The Glossop Primary Care Network (PCN) is a dedicated
collective of healthcare professionals, working collaboratively to deliver
comprehensive, patient-focused care to the local community. Our team comprises
general practitioners, nurses, healthcare assistants, pharmacists,
physiotherapists, social prescribers, and various support staff, all committed
to improving the health and wellbeing of people in Glossop and the surrounding
area.
The Team Up service is designed to bridge gaps in care, Team Up brings together multidisciplinary
expertise to provide holistic support to patients with complex health and
social needs. The service ensures that individuals receive coordinated care,
whether that means support with long-term conditions, mental health challenges,
or social circumstances impacting their wellbeing.
Job description
Job responsibilities
Act as the first point of contact for patients,
carers, and professionals contacting the Team Up service.
Coordinate patient appointments, follow-ups, and
referrals, ensuring efficient scheduling and communication.
Maintain accurate and confidential records, both
electronic and paper-based, in line with data protection and information
governance policies.
Support the multidisciplinary team with
administrative tasks including minute-taking, report preparation, and
correspondence management.
Assist with the monitoring and reporting of
patient care activity, identifying areas for improvement and supporting service
development initiatives.
Communicate effectively with patients, their
families, and healthcare professionals to ensure a patient-centred approach to
care coordination.
Manage incoming calls, emails, and queries,
providing information or signposting as appropriate.
Contribute to the development and implementation
of administrative processes to enhance service delivery.
Participate in regular team meetings and
training sessions as required.
Job description
Job responsibilities
Act as the first point of contact for patients,
carers, and professionals contacting the Team Up service.
Coordinate patient appointments, follow-ups, and
referrals, ensuring efficient scheduling and communication.
Maintain accurate and confidential records, both
electronic and paper-based, in line with data protection and information
governance policies.
Support the multidisciplinary team with
administrative tasks including minute-taking, report preparation, and
correspondence management.
Assist with the monitoring and reporting of
patient care activity, identifying areas for improvement and supporting service
development initiatives.
Communicate effectively with patients, their
families, and healthcare professionals to ensure a patient-centred approach to
care coordination.
Manage incoming calls, emails, and queries,
providing information or signposting as appropriate.
Contribute to the development and implementation
of administrative processes to enhance service delivery.
Participate in regular team meetings and
training sessions as required.
Person Specification
Experience
Essential
- Experience in an administrative or care coordination role, preferably within a healthcare setting.
Skills & Abilities
Essential
- Strong organisational and time management skills, with the ability to prioritise workload effectively.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficient IT skills, including experience with Microsoft Office and patient record systems.
- Ability to work independently and as part of a multidisciplinary team.
- High level of attention to detail and accuracy.
- Understanding of confidentiality and data protection requirements in healthcare.
Person Specification
Experience
Essential
- Experience in an administrative or care coordination role, preferably within a healthcare setting.
Skills & Abilities
Essential
- Strong organisational and time management skills, with the ability to prioritise workload effectively.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficient IT skills, including experience with Microsoft Office and patient record systems.
- Ability to work independently and as part of a multidisciplinary team.
- High level of attention to detail and accuracy.
- Understanding of confidentiality and data protection requirements in healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
