GP Practice Receptionist / Admin Role

Job summary

We are looking for a friendly, positive, enthusiastic, professional individual to join our busy team.

We work collaboratively with colleagues within Whitefield and Unsworth Primary Care Network and with neighbouring practices.

Although the job can be quite challenging, working as part of the team to deliver the service is very rewarding.

If interested in the post please apply in writing with a full up to date CV and accompanying letter outlining your interest in the role.

Main duties of the job

Key responsibilities of this role are:

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) or via the telephone, maintaining confidentiality at all times.

Scheduling & cancelling appointments using the EMIS clinical system

Reception desk duties maintaining a friendly, professional and courteous manner

Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.

Accurate message taking and conveying to appropriate person via tasks

Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)

Filing and accurate record keeping with attention to detail

Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments

Completing work as per start and end of day checklists

Prescription preparation in line with practice policy for both paper and electronic prescriptions

Referral management and liaising with providers

Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc

Photocopying, scanning

Any addition duties as required

About us

The practice is located in the centre of Unsworth, Bury and has a team comprising of GP Partners, Salaried GP, Practice Nurses, Healthcare Support Worker, admin and reception staff.

We are a friendly team with a strong family ethos.