Receptionist / admin

Job description

Job responsibilities

Key responsibilities

Summary of reception / admin tasks:

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) or via the telephone, maintaining confidentiality at all times.

Scheduling & cancelling appointments using the EMIS clinical system

Reception desk duties maintaining a friendly, professional and courteous manner

Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.

Accurate message taking and conveying to appropriate person via tasks

Filing and accurate record keeping with attention to detail

Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments

Completing work as per start and end of day checklists

Prescription preparation in line with practice policy for both paper and electronic prescriptions

Referral management and liaising with providers

Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc

Photocopying, scanning

Typing

Notes summarising & read coding

Computer entry as related to patient services and registrations

Use of docman and understanding of TQuest

Ensuring all clinical rooms are tidy and equipped on a daily basis

Making coffee/tea/refreshments when necessary

Dealing with cash transactions as part of the petty cash process

Maintain the waiting room as a clean and safe environment

Carrying out duties requested by the Office Manager, Practice Manager, GP partners and practice team as appropriate to the role.

Escalating problems to the Office Manager and Practice Manager where necessary

Any additional duties as required to ensure the smooth running of the practice

Person Specification

Qualifications

Essential

• Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)

Desirable

• ECDL
• RSA Typing

Knowledge and Skills

Essential

• Know how to deal with people in a professional, courteous and friendly manner
• An understanding, acceptance and adherence to the need for strict confidentiality
• Communication skills Verbal & Written
• Keyboard & Computer skills
• Organisational Skills
• Attention to detail
• Telephone skills
• Ability to have a pleasant and articulate manner

Desirable

• Knowledge of NHS, GP Practice
• Knowledge of EMIS Clinical System
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to build and maintain effective working relationships with all member of the practice team
• Able to use own initiative

Experience

Essential

• Teamworking
• Working in office environment or demonstrate experience of working with people
• Dealing with people face to face and over the telephone
• Experience of using Microsoft Office software

Desirable

• Working within the NHS
• Working within primary care
• Experience of using EMIS clinical system

Other

Essential

• Ability to prioritise workload
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change
• Enthusiasm
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care

Desirable

• Ability to undertake stock control
• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unsworth Medical Centre

Address

Unsworth Medical Centre

Parr Lane

Bury

Lancashire

BL9 8JR

Employer's website

https://www.unsworthmc.co.uk (Opens in a new tab)