Administrator

Job summary

The Medicine Coordinators main role is to process prescription requests received from patients and pharmacies. These arrive in the form of paper requests, online requests and e-mails. They take calls from patients and pharmacies for prescription queries and assist in processing clinical documents where appropriate. This will be under the daily direction of the Pharmacy Service Supervisor on an operational basis with the aim of providing comprehensive support to the multidisciplinary team at the Pharmacy Service Hub and the best possible service to the patients. Due to the current organisational set-up the overall strategic line management will be via the Operational Supervisor at Knowle House Surgery. Allocated duties will vary on a daily basis depending on current and evolving workloads, targets, skills mix and staffing levels. Provide general assistance to the practice or PCN team and project a positive and friendly image to patients and other visitors in person, by phone or via electronic means.

Main duties of the job

The duties and responsibilities to be undertaken by the postholder are broadly described below. The division of daily work between these areas will constantly change and the postholder will be expected to cover and maintain skills in all these areas and any other areas that develop relevant to the role and at an appropriate level.

Phones: Processing any prescription queries from patients and other callers in a very busy and often pressurised environment. Making calls to patients, clinicians and pharmacies to disseminate or request information and similar tasks.

Administration: Processing incoming documents and tasks whether on paper or electronical in line with Hub operating procedures. This covers a very wide and continually changing range with the growing majority now dealt with using a variety of clinical or other IT systems. Support work: Any other administrative or patient facing work that maybe required to support clinicians, managers or other staff as and when required. This may be on a regular or ad hoc basis.

About us

Knowle House Surgery and the PCN is a relatively small business and all staff are required to generally support the Practice, PCN and its patients. As such there are a variety of responsibilities that apply regardless of role. These are just some examples and should not be regarded as in any way exhaustive. The post-holder will not be required to do anything illegal or dangerous and training will be provided where required.