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Eglwysbach Medical Practice

Receptionist Administrator

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This job is now closed

Job summary

Why Join Us?

This is an exciting opportunity to be part of a dynamic team at our busy town centre practice. You'll be the welcoming face of our surgery, providing essential support to patients and ensuring their healthcare journey is as smooth as possible.

Heres why youll love working with us:

  • Work-Life Balance: Monday to Friday shifts with no weekend work.
  • Excellent Benefits Package: Including NHS pension, generous annual leave allowance, free flu jabs, uniform, and sick pay.
  • Career Development: Were a training practice, committed to education and supporting your professional growth.
  • Friendly Environment: Be part of a collaborative and compassionate team.

Main duties of the job

What Youll Be Doing

  • Be the first point of contact for patientsboth in person and over the phone.
  • Manage appointments, process repeat prescriptions and provide general administrative support.
  • Accurately update and maintain patient records.
  • Collaborate with colleagues across our main and branch surgeries to deliver high-quality service.
  • Handle queries and navigate care for patients with empathy and professionalism.

About us

About Us

Were a well-established GP practice with 7 partners and 7 salaried GPs, serving patients in Pontypridd and at our branches in Tonteg and Ynysybwl. Supported by a skilled team of nurses, pharmacists, and administrative staff, we pride ourselves on delivering exceptional care while maintaining a healthy work-life balance for our team.

Details

Date posted

21 January 2025

Pay scheme

Other

Salary

£22,315.56 to £24,526.61 a year Depending on experience. Review due April 2025

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A4217-25-0000

Job locations

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Tegfryn Tonteg Surgery

Main Road

Tonteg

Pontypridd

Mid Glamorgan

CF38 1PN


Ynysybwl Surgery

Robert Street

Ynysybwl

Pontypridd

Mid Glamorgan

CF37 3DU


Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Person Specification

Experience

Essential

  • Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essentialtraining will be provided.

Key Skills

Essential

  • Strong communication and organisational skills with a compassionate approach.
  • Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).

Qualifications

Essential

  • GCSE-level education including English and Maths.

Desirable

  • Qualified to NVQ level 2/3
Person Specification

Experience

Essential

  • Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essentialtraining will be provided.

Key Skills

Essential

  • Strong communication and organisational skills with a compassionate approach.
  • Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).

Qualifications

Essential

  • GCSE-level education including English and Maths.

Desirable

  • Qualified to NVQ level 2/3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eglwysbach Medical Practice

Address

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Employer's website

https://www.eglwysbachsurgery.com/ (Opens in a new tab)

Employer details

Employer name

Eglwysbach Medical Practice

Address

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Employer's website

https://www.eglwysbachsurgery.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sarah Powell

sarah.powell2@wales.nhs.uk

01443406811

Details

Date posted

21 January 2025

Pay scheme

Other

Salary

£22,315.56 to £24,526.61 a year Depending on experience. Review due April 2025

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A4217-25-0000

Job locations

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Tegfryn Tonteg Surgery

Main Road

Tonteg

Pontypridd

Mid Glamorgan

CF38 1PN


Ynysybwl Surgery

Robert Street

Ynysybwl

Pontypridd

Mid Glamorgan

CF37 3DU


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