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Eglwysbach Medical Practice

Receptionist/Administrator

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This job is now closed

Job summary

An opportunity has arisen at our busy town centre practice for a receptionist/administration clerk. The post requires great communication and organisational skills with the ability to deliver our services with empathy and compassion whilst working within guidelines.

We are a Vision Practice and full training will be given. The post is full time, 37.5 hours per week, 7.5hrs a day Monday - Friday. Applications will be considered for those wishing to work fewer days.

Please ensure your CV meets the minimum requirements detailed below. The post will be subject to a DBS check.

Main duties of the job

You will be the first point of contact for patients over the telephone and in person, making appointments, care navigating and dealing with routine queries. Accurately filing and scanning patient data. Providing administrative support in accordance with practice protocols.

The successful candidate will need to be flexible as we operate a shift system 0800-1600 and 1030-1830, Monday to Friday. The post will be based at the main surgery in Pontypridd. However, on occasions cover may be needed in our branch surgeries at Tonteg and Ynysybwl.

About us

We are a 7-partner, 7-salaried GP practice, based in the town centre of Pontypridd, with branches at Tonteg and Ynysybwl. We have a full complement of nurses and pharmacists supported by our receptionist/administrators and practice manager. We are a training practice with a great ethos for education and promoting a healthy work/life balance.

Details

Date posted

07 August 2023

Pay scheme

Other

Salary

£20,326.56 to £22,537.61 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4217-23-0002

Job locations

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Tegfryn Tonteg Surgery

Main Road

Tonteg

Pontypridd

Mid Glamorgan

CF38 1PN


Ynysybwl Surgery

Robert Street

Ynysybwl

Pontypridd

Mid Glamorgan

CF37 3DU


Job description

Job responsibilities

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests.

Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Job description

Job responsibilities

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests.

Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Person Specification

Qualifications

Essential

  • Education to GCSE level, preferably including English and Maths

Experience

Desirable

  • Administrative, Reception or Customer Service experience: 1 year (preferred)
  • General Practice or Healthcare environment: 1 year (preferred)
Person Specification

Qualifications

Essential

  • Education to GCSE level, preferably including English and Maths

Experience

Desirable

  • Administrative, Reception or Customer Service experience: 1 year (preferred)
  • General Practice or Healthcare environment: 1 year (preferred)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eglwysbach Medical Practice

Address

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Employer's website

https://www.eglwysbachsurgery.com/ (Opens in a new tab)

Employer details

Employer name

Eglwysbach Medical Practice

Address

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Employer's website

https://www.eglwysbachsurgery.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sarah Louise Powell

sarah.powell2@wales.nhs.uk

01443406811

Details

Date posted

07 August 2023

Pay scheme

Other

Salary

£20,326.56 to £22,537.61 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4217-23-0002

Job locations

Eglwysbach Medical Practice

Berw Road

Pontypridd

Mid Glamorgan

CF37 2AA


Tegfryn Tonteg Surgery

Main Road

Tonteg

Pontypridd

Mid Glamorgan

CF38 1PN


Ynysybwl Surgery

Robert Street

Ynysybwl

Pontypridd

Mid Glamorgan

CF37 3DU


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