Receptionist/Admin

Job summary

Are you a friendly, organised and compassionate individual looking to make a positive difference in healthcare? We are seeking a dedicated GP Receptionist to join our busy medical practice team. As the first point of contact for our patients, you will play a vital role in ensuring smooth day to day operations by providing exceptional customer service, managing appointments and supporting our clinical staff.

If you thrive in a fast-paced environment and have excellent communication skills, we would love to hear from you!

Main duties of the job

The Medical Receptionist is vital to the daily operation of Triveni PMS, serving as the first point of contact for patients and linking patients with clinical staff. Key duties include:

• Greeting and assisting patients in person and by phone with professionalism and efficiency

• Supporting doctors, staff, patients, and visitors courteously at all times

• Promptly answering calls, managing queries, or directing them appropriately

• Maintaining strict confidentiality of patient, staff, and practice information

• Accurately scheduling and managing patient appointments using the clinical system

• Liaising discreetly and professionally with clinical and non-clinical teams

• Following practice policies in all administrative and patient interactions

• Handling general queries and complaints in line with the complaints procedure

• Signposting patients to the right services or healthcare professionals

• Communicating medical results to patients under clinical supervision

• Acting as a chaperone during clinical exams after training

• Providing reception cover during staff absences

This role requires flexibility, calmness under pressure, and a strong commitment to excellent patient care as part of a multidisciplinary team.

About us

At Triveni. we work closely as a team , both clinical and administrative staff. We are flexible in working arrangements and our main motivation is to look forward to coming in to work.