Practice Manager

Job description

Job responsibilities

Job Description

Job Title: Practice Manager Contract Type: Permanent Hours: TBC

Reporting to: GP Partners

Line management of: Assistant Practice Managers, Nurse Manager, Senior Pharmacist

Role Purpose

The Practice Manager is the senior non-clinical leader of Myrtle Group Practice and holds overall responsibility for strategy, governance, organisational risk, and external assurance.

As the Practice Manager, the post-holder provides strategic leadership across all non-clinical functions, ensuring the practice is well-led, compliant, sustainable, and continuously improving. The role acts as the principal interface between the Partners and external bodies including commissioners, regulators, and system partners.

Operational delivery is delegated through appropriate leadership structures; the Practice Manager retains ultimate responsibility for outcomes, performance, and risk.

Core Accountabilities

(Mapped to CQC Well-Led Domains)

1. Vision, Strategy and Culture

(CQC Well-Led: Vision and Strategy; Culture)

Lead the development, implementation, and review of the practice vision and strategic plan, ensuring alignment with patient needs, contractual requirements, and system priorities.

Promote a clear set of values and behaviours that underpin high-quality, patient-centred care.

Provide strategic advice, challenge, and insight to the GP Partners to support informed decision-making.

Foster a culture of openness, learning, accountability, and continuous improvement across the organisation.

Ensure staff understand how their roles contribute to the strategic direction of the practice.

Lead on income generation including both NHS and non-NHS income streams.

2. Governance, Risk and Assurance

(CQC Well-Led: Governance; Risk Management)

Act as the responsible lead for practice governance, ensuring robust systems for quality, safety, compliance, and performance oversight.

Ensure continuous improvement is embedded and demonstrable.

6. Change Management and Organisational Development

(CQC Well-Led: Capability and Capacity for Improvement)

Lead and oversee organisational change, ensuring change is planned, risk-assessed, and aligned to strategic priorities.

Ensure workforce and service resilience during periods of transformation.

Develop and present business cases and strategic proposals to the Partners.

Monitor impact and benefits realisation, adapting approach in response to risk or system change.

7. Resource Stewardship and Sustainability

(CQC Well-Led: Governance; Sustainability)

Hold strategic responsibility for the effective stewardship of practice resources, including financial sustainability, estates, digital systems, and information governance.

Ensure appropriate controls, assurance mechanisms, and oversight arrangements are in place.

Identify and mitigate financial, operational, information, and reputational risks.

Ensure resources are aligned to strategic priorities and deliver value for patients and the partnership.

Professional Standards and Values

The Practice Manager will:

Uphold the highest standards of integrity, confidentiality, and professionalism, cultivating a culture of learning and psychological safety.

Ensure compliance with data protection, information governance, and confidentiality requirements.

Lead by example in promoting equality, diversity, inclusion, and respect.

Act at all times in the best interests of patients, staff, and the partnership.

Key Relationships

Internal: GP Partners, clinical leaders, management leads, practice staff

External: NHS England, CQC, PCN partners, commissioners, system stakeholders, professional bodies

Person Specification

Experience

Essential

• What We Are Looking For:
• We are seeking a candidate who brings:
• Strong strategic leadership capability
• Experience managing complex organisations or services
• Excellent communication and relationship-building skills
• A collaborative approach to working with clinical leaders
• Commitment to high-quality patient care and organisational improvement
• You will be an experienced Practice Manager or senior healthcare operational leader with strong organisational and interpersonal skills. You will be comfortable working collaboratively with GP partners and supporting a multidisciplinary team. You will be financially astute; able to manage budgets, maximise income, streamline workflows and optimise workforce productivity to ensure the practice operates sustainably and profitably.
• Experience in general practice management, workforce leadership, financial oversight and regulatory compliance is desirable.
• We are open to flexible working arrangements and welcome applications from candidates seeking part-time, portfolio or interim leadership roles.
• Please see the Person Specification for more details

Desirable

• Please see the Person Specification for more details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Myrtle Group

Address

Heswall Medical Centre

270 Telegraph Road

Heswall

CH60 7SG

Employer's website

https://www.myrtlegrouppractice.nhs.uk/ (Opens in a new tab)