Job summary
Myrtle Group is currently seeking a part-time Office Manager to work 31 hours over a 5 day working week (Mon-Fri). This would be an excellent opportunity for an enthusiastic, motivated healthcare leader who has a passion to provide excellent patient care. We would also welcome applications from those leaders without primary care experience.
The closing date for all applications is 22nd February 2026, and interviews for shortlisted candidates are expected to take place WC 2nd March 2026
For the successful candidate we can offer you:
- 31hrs per week, over 5 days (Mon-Fri)
- A competitive salary of £30,553pa pro-rata
- Forward thinking and proactive practice management and clinical leadership team
- Efficient workflow systems and excellent administrative support
- Excellent administrative team further supported by a team of Practice Supervisors
- Collaborative working with the Healthier West Wirral PCN
- EMIS Web & fully paperlight
- NHS Pension
The Office Manager will be responsible for the effective day-to-day management of the administrative and reception functions of the practice. This role ensures that non-clinical operations, people management and information systems run safely, efficiently and in line with practice policies, supporting high-quality patient care and a positive patient experience.
The postholder will provide first-line people management, operational oversight and information governance, contributing to a well-led, compliant and organised practice.
Main duties of the job
Key Responsibilities
- Day-to-Day Office and Administrative Management
- Staff Supervision and Support
- Low-Level HR and People Management (First-Line Responsibility)
- Resource Optimisation Technology and Information escalations
- Operational Compliance and Quality
- Patient Experience and Communication
- Governance and Well-led Contribution
- Equality, Diversity and Confidentiality
*See Job Description below for further details
About us
Myrtle Group was established on 1st May 2024 when Heswall & Pensby Group Practice and Commonfield Road Surgery merged to become one partnership over two healthcare sites.
Our combined team consists of a highly skilled group of clinical, administrative and reception staff. We have a progressive attitude, are a very forward-thinking surgery with a passion for delivering excellent patient care and are always looking for new ways to work innovatively and efficiently.
We are situated within easy reach of Manchester, Chester, Liverpool and North Wales.
Job description
Job responsibilities
1. Day-to-Day Office and Administrative Management
- Oversee the daily running of reception and administrative services
- Ensure sufficient staffing levels to maintain safe and effective service delivery
- Act as first point of contact for administrative issues and escalations
- Ensure workflows are efficient, patient-focused and consistently applied
2. Staff Supervision and Support
- Provide day-to-day supervision and support to administrative and reception staff
- Support induction and onboarding at an operational level
- Promote staff wellbeing and a positive team culture
3. Low-Level HR and People Management (First-Line Responsibility)
The Office Manager will manage routine people matters in line with practice policy, escalating where appropriate by:
- Monitoring staff attendance and managing short-term sickness absence
- Conducting return-to-work interviews and maintaining accurate records
- Addressing minor conduct or performance concerns at an informal or first-stage level
- Supporting first-stage performance management and capability processes
- Identifying early signs of performance, conduct or wellbeing concerns and dealing with these as appropriate, escalating where necessary
- Supporting staff to meet required standards through guidance, coaching and signposting
- Ensuring all actions are documented and undertaken in line with HR policies
Formal disciplinary, grievance, long-term absence or complex capability matters remain the responsibility of the Assistant Practice Manager (HR & Operations).
4. Resource Optimisation Technology and Information
- Ensure hardware, software and digital systems are used effectively to support patient care, confidentiality and operations
- Manage staff access to technology systems, ensuring appropriate use and identify training needs
- Support compliance with Data Protection, Freedom of Information and professional guidance
- Assist and have knowledge of Information Governance Toolkit
- Manage and maintain I.T. systems such as online triage system and internal information systems to ensure accurate data for staff
- Monitor technology use and escalate risks or improvement opportunities
- Maintain the practice website and social media presence in line with policy
- Be the main point of contact for escalation of I.T. issues and aiding solutions
5. Operational Compliance and Quality
- Ensure practice policies and procedures are followed consistently
- Support implementation of new systems and operational changes
- Monitor operational performance and escalate risks appropriately
- Support audits, CQC evidence and information governance requirements
- Support with QOF targets and related searches
6. Patient Experience and Communication
- Support resolution of patient queries and concerns at an operational level
- Promote courteous, respectful and inclusive service delivery
- Support patient access systems and communication channels
7. Governance and Well-led Contribution
- Maintain accurate operational, HR and information governance records
- Escalate incidents, risks or concerns promptly
- Contribute to continuous improvement and team meetings
8. Equality, Diversity and Confidentiality
The Office Manager will:
- Treat staff, patients and visitors with dignity and respect
- Apply fair, consistent and non-discriminatory practices
- Comply with confidentiality and data protection requirements
Job description
Job responsibilities
1. Day-to-Day Office and Administrative Management
- Oversee the daily running of reception and administrative services
- Ensure sufficient staffing levels to maintain safe and effective service delivery
- Act as first point of contact for administrative issues and escalations
- Ensure workflows are efficient, patient-focused and consistently applied
2. Staff Supervision and Support
- Provide day-to-day supervision and support to administrative and reception staff
- Support induction and onboarding at an operational level
- Promote staff wellbeing and a positive team culture
3. Low-Level HR and People Management (First-Line Responsibility)
The Office Manager will manage routine people matters in line with practice policy, escalating where appropriate by:
- Monitoring staff attendance and managing short-term sickness absence
- Conducting return-to-work interviews and maintaining accurate records
- Addressing minor conduct or performance concerns at an informal or first-stage level
- Supporting first-stage performance management and capability processes
- Identifying early signs of performance, conduct or wellbeing concerns and dealing with these as appropriate, escalating where necessary
- Supporting staff to meet required standards through guidance, coaching and signposting
- Ensuring all actions are documented and undertaken in line with HR policies
Formal disciplinary, grievance, long-term absence or complex capability matters remain the responsibility of the Assistant Practice Manager (HR & Operations).
4. Resource Optimisation Technology and Information
- Ensure hardware, software and digital systems are used effectively to support patient care, confidentiality and operations
- Manage staff access to technology systems, ensuring appropriate use and identify training needs
- Support compliance with Data Protection, Freedom of Information and professional guidance
- Assist and have knowledge of Information Governance Toolkit
- Manage and maintain I.T. systems such as online triage system and internal information systems to ensure accurate data for staff
- Monitor technology use and escalate risks or improvement opportunities
- Maintain the practice website and social media presence in line with policy
- Be the main point of contact for escalation of I.T. issues and aiding solutions
5. Operational Compliance and Quality
- Ensure practice policies and procedures are followed consistently
- Support implementation of new systems and operational changes
- Monitor operational performance and escalate risks appropriately
- Support audits, CQC evidence and information governance requirements
- Support with QOF targets and related searches
6. Patient Experience and Communication
- Support resolution of patient queries and concerns at an operational level
- Promote courteous, respectful and inclusive service delivery
- Support patient access systems and communication channels
7. Governance and Well-led Contribution
- Maintain accurate operational, HR and information governance records
- Escalate incidents, risks or concerns promptly
- Contribute to continuous improvement and team meetings
8. Equality, Diversity and Confidentiality
The Office Manager will:
- Treat staff, patients and visitors with dignity and respect
- Apply fair, consistent and non-discriminatory practices
- Comply with confidentiality and data protection requirements
Person Specification
Experience
Essential
- Significant experience (typically 3 to 5+ years) in health care operations, ideally within a partner-led GP practice
- Evidence of operational leadership across clinical and administrative services
- Experience leading teams to meet successful measurable outcomes
- Experience of leading change or recovery programmes in pressured practices
- Understanding of customer/patient engagement and managing their expectations
- Computer literate and able to embrace digital change within a healthcare setting
Desirable
- Demonstrable experience working directly with GP Partners and supporting partnership decision-making
- Sound understanding of CQC regulations, governance, and inspection readiness
- Knowledge of PCN leadership structures and collaborative working
- Experience supporting practice growth, mergers, or list size changes
- Strong working knowledge of NHS primary care structures, including:
- -GMS contracts
- -PCN arrangements and DES requirements
- Familiarity of using EMIS, or other PAS systems
Qualifications
Essential
- Degree or equivalent experience in Healthcare Management, Business Administration, or Public Health
Desirable
- Management or leadership qualification (e.g. ILM, CMI)
- Experience working across multiple sites
- Quality improvement or service redesign training (Lean, QI, etc.)
Personal Skills
Essential
- Credible and confident with staff and GP Partners
- Pragmatic, solution-focused, and calm under pressure
- Politically astute within the NHS landscape
- Highly organised with strong attention to detail
- Patient-centred and values-driven
- Ability to move between practice sites as and when required
Person Specification
Experience
Essential
- Significant experience (typically 3 to 5+ years) in health care operations, ideally within a partner-led GP practice
- Evidence of operational leadership across clinical and administrative services
- Experience leading teams to meet successful measurable outcomes
- Experience of leading change or recovery programmes in pressured practices
- Understanding of customer/patient engagement and managing their expectations
- Computer literate and able to embrace digital change within a healthcare setting
Desirable
- Demonstrable experience working directly with GP Partners and supporting partnership decision-making
- Sound understanding of CQC regulations, governance, and inspection readiness
- Knowledge of PCN leadership structures and collaborative working
- Experience supporting practice growth, mergers, or list size changes
- Strong working knowledge of NHS primary care structures, including:
- -GMS contracts
- -PCN arrangements and DES requirements
- Familiarity of using EMIS, or other PAS systems
Qualifications
Essential
- Degree or equivalent experience in Healthcare Management, Business Administration, or Public Health
Desirable
- Management or leadership qualification (e.g. ILM, CMI)
- Experience working across multiple sites
- Quality improvement or service redesign training (Lean, QI, etc.)
Personal Skills
Essential
- Credible and confident with staff and GP Partners
- Pragmatic, solution-focused, and calm under pressure
- Politically astute within the NHS landscape
- Highly organised with strong attention to detail
- Patient-centred and values-driven
- Ability to move between practice sites as and when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
