Job summary
Part-Time GP Receptionist Yiewsley Family Practice
Location: Yiewsley
Hours: Part-time (hours to be discussed)
System used: EMIS Web
About the roleWe are looking to recruit a part-time GP Receptionist to join our busy GP practice. This role is patient-facing and requires professionalism, discretion, and the ability to work calmly in a fast-paced healthcare environment.
Key responsibilities
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Booking appointments and managing patient enquiries (in person and over the phone)
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Using EMIS Web for appointments, registrations, and administrative tasks
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Handling confidential patient information in line with NHS policies
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Supporting the clinical and administrative team with day-to-day reception duties
Essential requirements
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GP Practice Receptionist qualification (or equivalent GP receptionist training)
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Experience working in a GP practice or primary care setting
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Good computer skills and confidence using clinical systems
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Strong communication and interpersonal skills
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Ability to work under pressure and manage competing priorities
DesirableWhat we are looking for
We are seeking someone who is reliable, organised, computer-literate, and professional, with a patient-focused approach and the ability to work well as part of a team.
Main duties of the job
This role is the first point of contact for patients and plays a key part in the smooth day-to-day running of the practice. The postholder will support patients with appointment bookings, queries, and requests, while ensuring information is handled accurately and confidentially.
The role requires confident use of computer systems, good communication skills, and the ability to remain calm and professional in a busy environment. The postholder will work closely with clinicians and the wider administrative team to ensure patient needs are directed appropriately and practice processes are followed.
This is a varied role suited to someone who is organised, reliable, and comfortable managing competing priorities while maintaining a friendly and respectful approach to patient care.
About us
Yiewsley Family Practice is a well-established GP practice serving the local community, with a strong focus on patient care, teamwork, and continuous improvement. We are a supportive and inclusive practice, with a collaborative working culture where staff are encouraged to contribute, develop their skills, and take pride in their work.
Our team includes experienced clinicians, nurses, pharmacists, and administrative staff who work closely together to deliver safe, effective, and patient-centred care. We value professionalism, mutual respect, and clear communication, and we aim to create a positive and calm working environment despite the pressures of primary care.
We are a fully trained digital practice, using modern clinical systems and digital workflows to support efficient working and improve patient access. Staff are supported with training and guidance to feel confident using these systems.
Working at Yiewsley Family Practice offers the opportunity to be part of a committed team, gain valuable experience in primary care, and work in an organisation that values learning, adaptability, and high standards of service.
Job description
Job responsibilities
Job Description Part-Time GP ReceptionistJob Title: GP Receptionist
Hours: Part-time (2530 hours per week)
FTE: 0.67 0.80
Location: Yiewsley Family Practice
Clinical System: EMIS Web
Job SummaryThe GP Receptionist plays a key role in delivering a high-quality, patient-focused reception service. The postholder will act as the first point of contact for patients and visitors, providing professional, courteous, and efficient support while ensuring confidentiality and adherence to practice policies at all times.
Key Responsibilities
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Receive and assist patients at reception and over the telephone in a polite and professional manner
-
Book, amend, and cancel appointments using EMIS Web
-
Manage patient queries and signpost appropriately to clinicians or services
-
Maintain patient confidentiality and comply with GDPR and NHS information governance requirements
-
Support the wider practice team with day-to-day reception and administrative duties
-
Follow practice protocols and contribute to the smooth running of the practice
Essential Criteria
-
GP Practice Receptionist qualification or equivalent training
-
Previous experience working in a GP practice or primary care setting
-
Good computer skills and confidence using clinical systems
-
Excellent communication and interpersonal skills
-
Ability to work under pressure and manage competing priorities
-
Professional, reliable, and patient-focused approach
Desirable CriteriaPersonal Qualities
-
Organised and methodical
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Calm and professional in challenging situations
-
Team-oriented with a positive attitude
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Willingness to learn and adapt in a busy healthcare environment
Other Information
Yiewsley Family Practice is a fully trained digital practice, and the successful candidate will be supported to work confidently within digital systems and processes.
Job description
Job responsibilities
Job Description Part-Time GP ReceptionistJob Title: GP Receptionist
Hours: Part-time (2530 hours per week)
FTE: 0.67 0.80
Location: Yiewsley Family Practice
Clinical System: EMIS Web
Job SummaryThe GP Receptionist plays a key role in delivering a high-quality, patient-focused reception service. The postholder will act as the first point of contact for patients and visitors, providing professional, courteous, and efficient support while ensuring confidentiality and adherence to practice policies at all times.
Key Responsibilities
-
Receive and assist patients at reception and over the telephone in a polite and professional manner
-
Book, amend, and cancel appointments using EMIS Web
-
Manage patient queries and signpost appropriately to clinicians or services
-
Maintain patient confidentiality and comply with GDPR and NHS information governance requirements
-
Support the wider practice team with day-to-day reception and administrative duties
-
Follow practice protocols and contribute to the smooth running of the practice
Essential Criteria
-
GP Practice Receptionist qualification or equivalent training
-
Previous experience working in a GP practice or primary care setting
-
Good computer skills and confidence using clinical systems
-
Excellent communication and interpersonal skills
-
Ability to work under pressure and manage competing priorities
-
Professional, reliable, and patient-focused approach
Desirable CriteriaPersonal Qualities
-
Organised and methodical
-
Calm and professional in challenging situations
-
Team-oriented with a positive attitude
-
Willingness to learn and adapt in a busy healthcare environment
Other Information
Yiewsley Family Practice is a fully trained digital practice, and the successful candidate will be supported to work confidently within digital systems and processes.
Person Specification
Knowledge, Skills and Personal Qualities
Essential
- Good verbal and written communication skills
- Ability to remain calm, professional, and courteous in challenging situations
- Strong organisational and time-management skills
- Ability to work independently and as part of a team
- Understanding of the importance of confidentiality and information governance
- Ability to follow practice policies, procedures, and protocols
- Flexible and adaptable approach to work in a busy healthcare environment
Desirable
- Awareness of NHS values and patient-centred care
- Confidence using digital systems and workflows
- Willingness to undertake training and development
- Understanding of equality, diversity, and inclusion in healthcare
Experience
Essential
- Experience working in a patient-facing role
- Experience managing telephone and face-to-face enquiries in a busy environment
- Experience handling confidential and sensitive information appropriately
- Experience using computer systems for data entry and administrative tasks
- Experience prioritising workload and working under pressure
Desirable
- Experience working in a GP practice or primary care setting
- Experience using EMIS Web
- Experience booking appointments and managing patient records
- Experience dealing with vulnerable patients or challenging situations
Qualifications
Essential
- GCSE grade AC (or equivalent) in English and Maths
- GP Practice Receptionist qualification or equivalent primary care receptionist training
- Previous experience working in a GP practice or primary care setting
- Good computer literacy with the ability to use multiple systems accurately
- Ability to communicate clearly and professionally with patients and colleagues
- Understanding of confidentiality and data protection in a healthcare setting
- Ability to work under pressure and manage competing priorities
Desirable
- Experience using EMIS Web
- Knowledge of NHS primary care processes
- Previous experience in a patient-facing role within healthcare
- Willingness to undertake further training and development
Person Specification
Knowledge, Skills and Personal Qualities
Essential
- Good verbal and written communication skills
- Ability to remain calm, professional, and courteous in challenging situations
- Strong organisational and time-management skills
- Ability to work independently and as part of a team
- Understanding of the importance of confidentiality and information governance
- Ability to follow practice policies, procedures, and protocols
- Flexible and adaptable approach to work in a busy healthcare environment
Desirable
- Awareness of NHS values and patient-centred care
- Confidence using digital systems and workflows
- Willingness to undertake training and development
- Understanding of equality, diversity, and inclusion in healthcare
Experience
Essential
- Experience working in a patient-facing role
- Experience managing telephone and face-to-face enquiries in a busy environment
- Experience handling confidential and sensitive information appropriately
- Experience using computer systems for data entry and administrative tasks
- Experience prioritising workload and working under pressure
Desirable
- Experience working in a GP practice or primary care setting
- Experience using EMIS Web
- Experience booking appointments and managing patient records
- Experience dealing with vulnerable patients or challenging situations
Qualifications
Essential
- GCSE grade AC (or equivalent) in English and Maths
- GP Practice Receptionist qualification or equivalent primary care receptionist training
- Previous experience working in a GP practice or primary care setting
- Good computer literacy with the ability to use multiple systems accurately
- Ability to communicate clearly and professionally with patients and colleagues
- Understanding of confidentiality and data protection in a healthcare setting
- Ability to work under pressure and manage competing priorities
Desirable
- Experience using EMIS Web
- Knowledge of NHS primary care processes
- Previous experience in a patient-facing role within healthcare
- Willingness to undertake further training and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.