Dr Gilkar & Partner

Care Navigator

The closing date is 29 June 2025

Job summary

Here at Dr Gilkar & Partners we are looking to recruit a care navigator to join our busy and diverse growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice.

Main duties of the job

Based firstly at Little Horton Laneyou will work as part of a team responsible for delivering a high quality, patient focused, efficient service as the first point of contact for our patients. You will be expected to demonstrate excellent communication / customer skills and show empathy when required. You will be proficient in IT and able to work in a busy, challenging environment.

Duties and responsibilities include:

Maintaining and monitoring the practice appointments system
Processing telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

About us

The practice has c8000 patients within the widely diverse BD5 area. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and experienced care navigiator to join us.

Date posted

11 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4207-25-0002

Job locations

Little Horton Lane Medical Centre

392 Little Horton Lane

Bradford

West Yorkshire

BD5 0NX

Birch Medical Practice

Woodroyd Road

Bradford

West Yorkshire

BD5 8EL

Job description

Job responsibilities

The Care Navigator is the first point of contact for patients contacting the GP surgery. This can be via a variety of methods including via the telephone, face to face and via our online consult service. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the best service

The purpose of the role is to:

Work alongside the our teams to support the navigation of patients to the most appropriate person or service

Answer calls from our patients, in an efficient and courteous manner, providing clear concise information

Deal with all general enquiries, explain procedures and make new and follow-up appointments

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Ensure that all new patients are registered onto the computer system promptly and accurately

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Enter and confirm patient information accurately, on to the computer as required

Access patient medical records to book appointments and manage patient queries, enter accurate admin notes using SystmOne

Complete tasks on SystmOne to communicate to patients, colleagues and healthcare professionals

Filing and retrieving paperwork, scanning of medical records

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Processing and distributing incoming (and outgoing) mail

Please note a full list of responsibilities is within the job description attached to this advert.