Morden PCN

Morden PCN Care Co-ordinator

This job is now closed

Job summary

Morden Primary Care Network is looking to recruit a Care Coordinator to join one of our practice teams. Morden PCN encompasses Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery and Ravensbury Park Medical Practice and covers a total registered list of around 38,000 patients. They will have a primary practice base at Central Road Medical Practice although may be required to provide support to the other practices within the PCN on occassion. The PCN practices strive to provide high quality patient care and have a strong base of education and training.

Main duties of the job

The main role of the successful applicant will be to proactively communicate information between patients, doctors and professionals. This will include assisting the clinical teams with administrative functions within the practices. There is also opportunity to host video group consultations for patients alongside the clinical team. There will be peer-learning opportunities for the care coordinators across the PCN and also training and development opportunities. This role requires excellent communication, IT and organisational skills including an ability to prioritise, multitask and work to deadlines. The role will be a key member of the base practice teams and the successful applicant would need to work to a high standard. Experience of working in a Primary Care setting would be desirable.

About us

Morden Primary Care Network encompasses 4 GP practices within the Morden area of South West London/Surrey. Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery and Ravensbury Park Medical Practice and covers a total registered list of around 38,000 patients. The PCN practices strive to provide high quality patient care and have a strong base of education and training. Ongoing development of the PCN has allowed for this new role to be created.

Date posted

19 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A4204-23-0004

Job locations

Central Medical Centre

42-46 Central Road

Morden

Surrey

SM4 5RT

Epsom Road

Sutton

Surrey

SM3 9EY

Ravensbury Lane

Mitcham

Surrey

CR4 4DQ

256 Morden Road

London

SW19 3DA

Job description

Job responsibilities

Morden PCN Care CO-ORDINATOR

RESPONSIBLE TO:

Morden PCN - Practice Manager and Clinical Director

JOB PURPOSE:

To work across the 4 practices that make up Morden PCN

Organise and work with Video consultation groups

E-hub monitor data submitted by patients online and ensure it is dealt with appropriately

To proactively communicate information between patients, doctors and professionals

To assist the clinical teams with administrative functions within the practices

To assist the doctors and other clinicians in the provision of a high-quality service across the practices.

Administer information received via the central e-hub for the PCN and ensure it is dealt with appropriately and efficiently working to protocols.

Organise and facilitate video group consultations (training provided).

Seeking patient information and results from hospitals and other organisations.

Answering general enquiries, making new and follow up appointments.

Giving results to patients under Clinical direction.

Contacting hospitals to follow up referrals.

Liaise with hospitals for updates on patients or advise of any relevant changes in patients condition as directed by clinicians.

Completing and submitting quality alerts as appropriate.

Dealing with requests for information (e.g Merton MASH).

Organising & attendance at MDT meetings.

Taking of notes at MDT meetings & preparation of associated minutes.

Update Coordinate My Careregister.

Booking of follow up appointments for patients that are requested by clinicians.

Supporting reception team in dealing with transport request

Reviewing, filtering and flagging information on Docman requiring urgent action to clinicians.

Contacting/chasing patients as requested by the Clinicians.

Pro-actively ensuring that booked appointments are appropriate & with the correct clinician

Overseeing reports and prompting Doctors when urgent. Preparation of eGPRs where necessary.

Look up results on the EPR system or chase with hospital/lab

Assisting clinicians with Care Plans. Coordinating & actioning admin aspects of care plans.

Undertaking quality improvement and change in practice. Assist with audits as required

Understanding the importance of medical terminology, data and coding

Record keeping with use of appropriate coding.

Understand vulnerable groups and long term illness. Use of patient information resources

To work as a positive and active member within the Practice and PCN teams..

Take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.

Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.

Supporting, supervising & mentoring others

Participate in peer learning with other Care Coordinators within Morden PCN

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice and PCN Policies and Procedures.